The Boiler Company Reviews 

I have been using the boiler company for many years. However they have not been out to service my boiler for a couple of years so i phoned them and asked for them to do a service which they did. A couple of weeks later the boiler stopped working so I tried to reset it on two occasions but it didn't work. I then called the company to come and repair it .They asked me to pay £65 as a returnable deposit which I was reluctant to do. They said it was necessary to make sure I was in when the plumber arrived. They sent out a plumber who repaired the boiler and said there was a blockage which he had to clear. A week or so later I asked for a refund of my deposit which they said they would do ,but it didn't happen. I phoned a couple of weeks later to ask for the refund and was told the refund was not due as the boiler only needed resetting (which I had tried to do). No-one told me the refund wasn't due until I rang up. I have paid approximately £465 for a boiler service that didn't work and will be using a local plumber to service my boiler now.

Great team, great service.

Super efficient service, engineer arrived promptly on time, carried out the service and checked out and cured
a small fault on the boiler that i had asked him to look at. All in all an excellent job.

Excellent customer service from beginning to end!! I was hesitant at first to use this company due to bad experiences with other tradesmen websites. But I completely made the right decision. From the beginning I was informed as to how the boiler installation would take place and any questions I asked where answered honestly. I was offered different payment options … installation time - the work was done professionally and no mess left behind. I was then shown how to use the boiler. Will be using this company again when needed and will definitely recommend to friends and family

Engineer arrived on time and carried out service as required. There is an intermittent problem of the boiler not starting up but he was not able to replicate this issue at the time. But he said everything was safe and sound. Left the area clean and tidy and wore face mask all the time and was polite. No problems.

Only had services so far but this was easy to arrange,didn’t have to wait long. The men who carried out the service where professional and polite

The engineer came promptly and fixed the fact that I had no hot water or heating. Before he left he serviced the boiler also. He adhered to the regulations regarding Covid 19. He was very pleasant and answered all my questions.

This company is completely unreliable. Been waiting for nearly three months to get my boiler repaired. They never return a phone call when they said they would. And all I get are feeble excuses when I call them again.
Regards
Dale Hogg

Never take a cover with this company. They are a serious rip off. They will take your business, not explain anything and then leave your boiler unrepaired and unrepairable. I don't think they even deserve a single star.
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The reply from the Boiler company reaffirms what I said in my feedback. Policy was set up in a minute on the phone without explaining all the things they are now using to justify their position. I never got the T&Cs that they say were emailed but now seem to be referring to those without even trying to address the points of my concern.

Nothing was mentioned about boiler replacement. When I raised my concerns and asked for the policy to be cancelled, the agent said repairs will not go ahead and left us high & dry.

No kind of excuse can justify leaving a single mother and her 4 year old without hot water for 2 weeks! But this company will not understand what Treating Customer Fairly means. They are in denial with no ethics to speak about.

Great company to work for offer great boiler plans. They use trusted and professional engineers who aim to fix on first visits. Strongly recommend getting your boiler cover through this company

I have no problem with the way my boiler service was delivered.
The engineer was very courteous and got on the job he took his time and did a good job.
I can only give him 10 out of 10
Excellent

Very simple process. Although boiler was working, an issue was identified and large part was replaced.
Workman was polite, friendly, efficient and Covid safe.

Needed my boiler serviced couldn't find any paperwork relating to the boiler cover only a phone number . Made one call within minutes it was all sorted my service was booked and the gas fitter that carried out the service was great .

The engineer that came was very helpful and very tidy. Good service.

Prompt, precise and professional. So glad I didn't even look at another boiler company. I recieved a quote online within minutes. Phone call answered straight away. Ciaran and his team were here within a week to remove a faulty boiler and install a new one. It's refreshing to see a company with such great customer service who arrive on time. Thanks again!!!

Friday morning no heating only hot water,phoned the boiler company who arranged an engineer to call Monday morning, he arrived to check the boiler and told me a part was need and he will be back the next day to fix it,he called the next day with the part and fitted it...there was still a problem, the water was clicking on and off same with the heating,he told me he will call back the next day Wednesday hopefully with the right part,he didn't show until lpm because he told me he was waiting for for the part,seemingly the first part that he used was a left handed component and I need the right handed one...anyway whatever wa around it should have been its all up and running now and seems OK.i am just a bit peeved that I had to wait six days for the repair, the engineer was polite and tidy and I have no complaints about his work only the time it took,

Thank you for looking at the boiler and for the diagnosis, polite and respectful.

The initial request for a service was a bit disappointing as I had to phone 3 times before an appointment was made. The service engineer was very efficient and he enjoyed my coffee

Engineer was excellent, covid safe no problem renewing contract with The boiler company and would recommend to anyone else who asks.