An excellent pair of shoes at a very reasonable price. I have to confess, I was sceptical about using a company, I had never heard of, but my doubt was unfounded. The shoes were in excellent condition... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially I ordered the incorrect size. I had an automatic response stating that I could actually exchange rather than re-order. Slight delay in responses through email, and high stress my end ens... See more
Ordered a pair of Dr Martens. Bit of a faff after the delivery time was misunderstood (my fault!) and arranged to go and collect instead. Excellent comms with the store, very friendly and helpful staf... See more
What fantastic service! The company called me as I'd ordered two sizes not knowing which I would need. Before they sent the shoes they called and explained that Dr Martins tend to come up big. They se... See more
Company details
Written by the company
The Boot Company is a long established, Family Company who have made it their mission to offer superb quality footwear to customers all over the world, we are recognized worldwide, as one of the best stockists of Dr Martens footwear. We aim to make your shopping experience as convenient and rewarding as possible. Please let us know if you cannot find the style you want in our current online display and we will endeavor to locate it for you. We are always happy to receive your comments and feedback. Our Telephone advisors will be able to assist you with any enquiries. Please call us on 01179243707, our lines are open between 9:30am and 6pm, Monday to Saturday and between 11am and 4pm on Sundays. Or email us at: info@thebootcompany.com Great Reasons for Shopping with The Boot Company We aim to deliver to your door, at a competitive price. We provide a friendly, personal service to all our customers. We are one of the largest stockiest of Dr. Marten's products in the UK and attract many customers from around the world. We have a dedicated sales team ready to process your order and deliver your goods quickly and reliably. We hold large stocks of the main Dr Martens lines as well as many unusual or limited styles from this iconic brand. We stock many other high profile brands and are appointed stockists for Skechers, Fly London, Art, Blundstone, Birkenstock, R M Williams and many more. We have a quick and easy order process and our team is always ready to help you.
Contact info
The Boot Company 203a Cheltenham Road, BS6 5QX, Bristol, United Kingdom
- 01179243707
- info@thebootcompany.com
- thebootcompany.com
4.6
Excellent
859 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything is easy!
Bought doc marten boots, great website. Despite ordering during Easter weekend, quick delivery. Very happy with the whole experience. ☺️
29 March 2024
Quick delivery, great quality.
9 March 2024
Great boots reasonable price/good offer…
Great boots reasonable price/good offer and prompt delivery
7 March 2024
My boot protector gum didn't arrive.
27 March 2024
I ordered on the 4 January 24 from the…
I ordered on the 4 January 24 from the Republic of Ireland and still have not received my order my emails have also been ignored, looks like I’ve been scammed for €148.
4 January 2024
Unprompted review
Reply from The Boot Company
Hi Ruth. Having raised this review with Trustpilot you have confirmed to them that this review was meant for 'The British Boot Company's based in Camden. It would be really helpful if you could now delete this review??
Denise
Boots are fabulous, delivery time was good, but as a Dr martens collector I was disappointed that the box was damaged.
11 March 2024
Shoes as described
Shoes as described. Arrived within 48hrs of ordering. 5 stars from me.
4 March 2024
Excellent
Excellent. Delivery was quick. I already had a pair of the slim fit Dr Marten’s shoes, purchased from the great shop on Cheltenham Road, Bristol. I love them so much, I bought some for my daughter and posted them to her in London. I ordered them online on Sunday. She received them from me, by post, on Wednesday. Excellent service in all respects. I do wish you did the slim fit shoe in brown as well, though.
25 February 2024
Outstanding as always
Outstanding as always. Colin took his time to make sure I had what I was looking for. The only place I go to for DMs
2 February 2024
Unprompted review
Present which had to be returned as…
Present which had to be returned as daughter found them a bit big… had a quick response how to do my return and get my refund….thank you
27 December 2023
Had to return a pair of boots as found…
Had to return a pair of boots as found to be too tight, excellent help and advise from staff, was offered a exchange or refund, overall an easy process, will defently buy from The Boot Company again
27 December 2023
I've taken these beach shoes on…
I've taken these beach shoes on multiple vacations, comfortable to wear!
31 December 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.