The Boot Company Reviews 

859
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, highly competitive prices, and remarkably fast delivery services provided by the friendly team. Many people deeply appreciate the exceptionally helpful customer service, expert sizing advice, and clear communication maintained throughout the entire purchasing journey. Buyers consistently highlight how easy it is to navigate the ordering system and find great bargains online. Some reviewers were not happy with occasional delivery delays, tracking complications, or packages getting lost during transit. A few consumers also noted unexpected sizing discrepancies or experienced minor difficulties when trying to process returns.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting top brands at reasonable prices. Reviewers... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping,... See more

Price

Customers expressed great satisfaction regarding the price, frequently highlighting competitive rates,... See more

Order

Users describe positive interactions with order, highlighting prompt delivery, competitive pricing, and... See more

Service

People report positive experiences with service, frequently praising prompt communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent pair of shoes at a very reasonable price. I have to confess, I was sceptical about using a company, I had never heard of, but my doubt was unfounded. The shoes were in excellent condition... See more

Rated 5 out of 5 stars

Initially I ordered the incorrect size. I had an automatic response stating that I could actually exchange rather than re-order. Slight delay in responses through email, and high stress my end ens... See more

Rated 5 out of 5 stars

Ordered a pair of Dr Martens. Bit of a faff after the delivery time was misunderstood (my fault!) and arranged to go and collect instead. Excellent comms with the store, very friendly and helpful staf... See more

Rated 5 out of 5 stars

What fantastic service! The company called me as I'd ordered two sizes not knowing which I would need. Before they sent the shoes they called and explained that Dr Martins tend to come up big. They se... See more


Company details

  1. Shoe shop

Written by the company

The Boot Company is a long established, Family Company who have made it their mission to offer superb quality footwear to customers all over the world, we are recognized worldwide, as one of the best stockists of Dr Martens footwear. We aim to make your shopping experience as convenient and rewarding as possible. Please let us know if you cannot find the style you want in our current online display and we will endeavor to locate it for you. We are always happy to receive your comments and feedback. Our Telephone advisors will be able to assist you with any enquiries. Please call us on 01179243707, our lines are open between 9:30am and 6pm, Monday to Saturday and between 11am and 4pm on Sundays. Or email us at: info@thebootcompany.com Great Reasons for Shopping with The Boot Company We aim to deliver to your door, at a competitive price. We provide a friendly, personal service to all our customers. We are one of the largest stockiest of Dr. Marten's products in the UK and attract many customers from around the world. We have a dedicated sales team ready to process your order and deliver your goods quickly and reliably. We hold large stocks of the main Dr Martens lines as well as many unusual or limited styles from this iconic brand. We stock many other high profile brands and are appointed stockists for Skechers, Fly London, Art, Blundstone, Birkenstock, R M Williams and many more. We have a quick and easy order process and our team is always ready to help you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

859 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(859)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to place order

Easy to place order, competitive prices. Delivery was in good timing. Communication has been great. Can't fault my experience. would use them again

24 April 2024
Rated 1 out of 5 stars

DO NOT order from this company - The owner is a THIEF!

I've never had such bad customer service from a company in my life. If anything goes wrong with your order, don't expect the company to help you out at all. The owner is a liar and a thief, it is absolutely shocking! He threatened to post how rude I was to him if I told everyone the truth about what happened. I placed an order 3 weeks ago and the owner promised me 2-day delivery to France, which was very important because there would have been no one home to receive the parcel a week after the order was placed. It then took much longer because 1. The parcel was sent late and 2. The paperwork from the company was incorrect. This meant that the parcel was stuck in customs until I left France and there was no time left for me to be able to receive the parcel. The amount of times I messaged the owner to for help and to return the parcel to receive a refund was crazy. I also had to phone the courier companies myself and all they said was the company/sender needed to contact them, which never happened. I then received an email that duties and taxes need to be paid, which wasn't clear on the website in the first place, (I would have paid this if I was still in France to receive the parcel) but seeing that I wasn't I asked the owner again to organise a return with the courier company. He did nothing. The parcel has now been delivered somewhere to someone, which means someone stole it. The owner now blames me for everything and doesn't want to refund me. Don't waste your time and money with them.

24 April 2024
The Boot Company logo

Reply from The Boot Company

What a misleading review. I haven’t the patience to respond to it in full but to clarify for future customers I will offer some pretty fundamental details missing from the review.

The customer requested delivery within 7 days to a family member in France so that her sister could bring the item to her in South Africa (we later found out this was to avoid SA import duties). The item was posted less than 12 hours after the order was placed (the order came in at 8:43 pm when our warehouse is closed). Her review claims she was expecting a 2-day service but yet she opted for the cheaper ‘Royal Mail 5 Day Delivery (Fully Tracked)’ service at checkout.

The item was handed to the French delivery service La Poste within 3 days of despatch. The customer was contacted by La Poste to pay an import duty, this is imposed by the French authorities for items arriving from outside the EU.
The customer was convinced England was still inside the EU and therefore believed she was being conned by us despite all the correspondence and documentation coming directly from La Poste. After a delay of nearly 5 days, daily conversations via our live chat and constant reassurance the item was still held by La Poste and the delivery window was missed (as the customer's sister had left for South Africa), as a result, the customer no longer wanted the item and demanded a refund. We made it very clear that until the item was returned we were unable to offer a refund for obvious reasons.

We facilitated a return with La Poste on behalf of the customer and as a result avoided the payment of import duties (as it was being returned), all she had to do was inform La Poste that she didn’t want the item. This never happened and 48 hours later the tracking was updated to delivered.

Please keep in mind it was delivered safely to the address provided, a property belonging to her sister and not stolen as she has claimed.

For absolute clarity I will provide the tracking number below, this can be entered onto the Royal Mail website and shows the item moved very smoothly up until it was held by customs awaiting payment for the import duty. All of the movements of the item are there for everyone to see.

RV439580514GB

We are very proud of our reviews, on the whole, they perfectly reflect the time, effort and care we put into each and every one of our orders. Sadly, every now and again we are faced with a situation such as this where the events are totally out of our control, yet due to the anonymous nature of a review, a customer can type whatever they please. Hopefully, our reply offers some clarity to anyone concerned by the accusations in this review.

Rated 5 out of 5 stars

Easy to use web site

Easy to use web site. I was then contacted to say the delivery had arrived and my order was on its way. Will use again fantastic service thanks from a happy customer 👍

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent - highly reccomend

I found it very easy to purchase, knew exactly what I was getting, and the boots arrived quickly in perfect condition. I appreciated the lack of excess plastic packaging, with everything packed into the boot box (I also ordered polish). This was the only place the boots I wanted were available and even though they are technically slightly too small for me (I knew this when purchasing) I believe they will wear in.

1 March 2024
Rated 4 out of 5 stars

Skechers shipped by Skechers

I paid the extra for next day delivery but wasn’t aware Skechers were shipped directly from Skechers making next delivery impossible. I only learned this when I phoned to chase my order and to be fair I was I was refunded the extra immediately without any hesitation. I received the shoes 4 days after ordering.

13 April 2024
Rated 5 out of 5 stars

Soft, Comfy Flower Patterned Shoes

Shoes arrived quickly. These were the 2nd pair, I had to return the 1st pair as they were too big. I usually wear a 7, now in a 6 for some reason.
Very speedy exchange and refund.
Shoes are gorgeous, so comfortable as is usual with Joseph Siebel.

3 April 2024

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