An excellent pair of shoes at a very reasonable price. I have to confess, I was sceptical about using a company, I had never heard of, but my doubt was unfounded. The shoes were in excellent condition... See more
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Review summary
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Reviews shaping this summary
Initially I ordered the incorrect size. I had an automatic response stating that I could actually exchange rather than re-order. Slight delay in responses through email, and high stress my end ens... See more
Ordered a pair of Dr Martens. Bit of a faff after the delivery time was misunderstood (my fault!) and arranged to go and collect instead. Excellent comms with the store, very friendly and helpful staf... See more
What fantastic service! The company called me as I'd ordered two sizes not knowing which I would need. Before they sent the shoes they called and explained that Dr Martins tend to come up big. They se... See more
Company details
Written by the company
The Boot Company is a long established, Family Company who have made it their mission to offer superb quality footwear to customers all over the world, we are recognized worldwide, as one of the best stockists of Dr Martens footwear. We aim to make your shopping experience as convenient and rewarding as possible. Please let us know if you cannot find the style you want in our current online display and we will endeavor to locate it for you. We are always happy to receive your comments and feedback. Our Telephone advisors will be able to assist you with any enquiries. Please call us on 01179243707, our lines are open between 9:30am and 6pm, Monday to Saturday and between 11am and 4pm on Sundays. Or email us at: info@thebootcompany.com Great Reasons for Shopping with The Boot Company We aim to deliver to your door, at a competitive price. We provide a friendly, personal service to all our customers. We are one of the largest stockiest of Dr. Marten's products in the UK and attract many customers from around the world. We have a dedicated sales team ready to process your order and deliver your goods quickly and reliably. We hold large stocks of the main Dr Martens lines as well as many unusual or limited styles from this iconic brand. We stock many other high profile brands and are appointed stockists for Skechers, Fly London, Art, Blundstone, Birkenstock, R M Williams and many more. We have a quick and easy order process and our team is always ready to help you.
Contact info
The Boot Company 203a Cheltenham Road, BS6 5QX, Bristol, United Kingdom
- 01179243707
- info@thebootcompany.com
- thebootcompany.com
4.6
Excellent
859 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Tom’s customer service and product…
Tom’s customer service and product knowledge was exceptionally good. Saved me time and money, by helping make the right choice on product. Would recommend to anyone.
4 February 2025
Unprompted review
Great quality timely delivered
Great quality timely delivered.
Due to the soft leather finish on the boot, instruction on how to keep clean and restore markings would be helpful extremely useful
2 February 2025
Excellent customer service
Ordered a pair of boots just after Christmas and decided to return these. Received excellent customer service with regards to this return. Would definitely recommend this retailer.
9 February 2025
Unprompted review
Haven’t received refund
Returned an expensive pair of boots via tracked delivery. Over a month later despite me contacting them via web chat and email with proof of delivery I have received no response or refund!
20 December 2024
Unprompted review
Really happy with my product and…
Really happy with my product and delivered in time. The Shop app didn’t seem accurate, it was still saying ready to ship after my order had been delivered!
26 January 2025
Really good service.
Really good service.
The caterpillar trousers were by far the best price on the internet - so I ordered more pairs.Happy returning customer.
25 January 2025
Really impressed
I don't usually have time to write reviews. I have made time to write this review because I was really impressed.
The Docs arrived well packaged with a letter personally signed. I had to return a pair due to sizing (i ordered the wrong size). There was no issue with the return and indeed got friendly advice about sizing. It was good to speak to a human being who, as it turn out, was the person who had packaged them and sent in the first place.
Well done The Boot Company
2 December 2024
Unprompted review
Great company to deal with
Love the product range and the fast delivery. I ordered the wrong size and the return/exchange was quick & easy. Customer service was great.
25 December 2024
Placed and ordered 05/01
Placed and ordered 05/01 - guaranteed next day delivery. Two emails sent chasing an update. Status still remains as ready to ship on tracking and no response - automated or written received. Had to raise a dispute with bank over payment made as no product or response received. Would not recommend.
5 January 2025
Unprompted review
Reply from The Boot Company
Hi Geoff.
Thought I would provide an update on here as well as the multiple emails I have sent to your address without response. Your order was placed on a Sunday evening and despatched the very next day. For some unknown reason Royal Mail experienced delays with the delivery and it was safely delivered to you on the Saturday. As you opened a charge back with your bank by the Monday afternoon (less than 24 hours after placing the order) the balance was on hold and we were unable to refund your postage which is our standard protocol when an item misses it's delivery window.
Since the item was successfully delivered you have proceeded to ignore all of our emails and responses to your chargeback. You have however continued to leave and amend your reviews on all our platforms so in the interest of honesty for anyone reading your review we have taken the decision to release your tracking number. OH345789122GB. This can be entered into the Royal Mail website and you can see the full updates of your parcels journey starting with Mondays collection and finishing with a beautiful photo of you accepting delivery of your shoes on Saturday morning (the shoes you claim never arrived and continue to dispute even 4 days after delivery to the credit card company).
I do hope you will finally reach out...our direct contact number is 01179243707.
Was looking for doctor martens for my…
Was looking for doctor martens for my partner and came across this site. The price was better than anywhere else so decided to give it a go. Boots came in good time in perfect condition. Unfortunately I ordered the wrong size and style so emailed them (after 30 days of purchase) to see if I could get an exchange of boot and size. This was no problem at all and customer service was fantastic. If you're not sure about this site, I can guarantee there is nothing to worry about and they will go above and beyond to help. Highly recommend
4 January 2025
Unprompted review
Cheap and speedy postage
Very competitively priced, quickly posted and 48hour Royal Mail delivery as standard. Great service!
27 December 2024
Good pricing and a fast and efficient…
Good pricing and a fast and efficient service.
26 December 2024
Excellent service
Excellent service! Searching for DM boots and found a pair in the Black Friday sale. Great discount offer boots arrived quickly using a tracking service.
27 November 2024
Dr Martens boots fit true to size
Dr Martens boots fit true to size. They look stylish and are just what we wanted
Love my new boots
18 November 2024
Unprompted review
Brilliant from start to finish
24 November 2024
Boots were lovely but were too small
Boots were lovely but were too small, great delivery but had to keep messaging to get my refund back
Apart from that I would use agin
27 October 2024
Scam
I ordered 28th october, still didn’t recieve anything.
Sent 2 mails niet answer, sent a message on Facebook , no answer
It’s a scam
28 October 2024
Unprompted review
Reply from The Boot Company
Hi Reninka. We don't recognise you as a customer. Your review is organic and your quoted order number doesn't tally with our order number layout. We also don't post to Belgium so I suspect your review is for another business, I have requested more information from Trustpilot - please respond to the e-mail so they can transfer your review to the correct account.
When I rang to ask about delivery and…
When I rang to ask about delivery and availability of the boots my daughter wanted the person I spoke to was very helpful indeed.
30 October 2024
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