The Boot Company Reviews 

859
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, highly competitive prices, and remarkably fast delivery services provided by the friendly team. Many people deeply appreciate the exceptionally helpful customer service, expert sizing advice, and clear communication maintained throughout the entire purchasing journey. Buyers consistently highlight how easy it is to navigate the ordering system and find great bargains online. Some reviewers were not happy with occasional delivery delays, tracking complications, or packages getting lost during transit. A few consumers also noted unexpected sizing discrepancies or experienced minor difficulties when trying to process returns.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting top brands at reasonable prices. Reviewers... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping,... See more

Price

Customers expressed great satisfaction regarding the price, frequently highlighting competitive rates,... See more

Order

Users describe positive interactions with order, highlighting prompt delivery, competitive pricing, and... See more

Service

People report positive experiences with service, frequently praising prompt communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent pair of shoes at a very reasonable price. I have to confess, I was sceptical about using a company, I had never heard of, but my doubt was unfounded. The shoes were in excellent condition... See more

Rated 5 out of 5 stars

Initially I ordered the incorrect size. I had an automatic response stating that I could actually exchange rather than re-order. Slight delay in responses through email, and high stress my end ens... See more

Rated 5 out of 5 stars

Ordered a pair of Dr Martens. Bit of a faff after the delivery time was misunderstood (my fault!) and arranged to go and collect instead. Excellent comms with the store, very friendly and helpful staf... See more

Rated 5 out of 5 stars

What fantastic service! The company called me as I'd ordered two sizes not knowing which I would need. Before they sent the shoes they called and explained that Dr Martins tend to come up big. They se... See more


Company details

  1. Shoe shop

Written by the company

The Boot Company is a long established, Family Company who have made it their mission to offer superb quality footwear to customers all over the world, we are recognized worldwide, as one of the best stockists of Dr Martens footwear. We aim to make your shopping experience as convenient and rewarding as possible. Please let us know if you cannot find the style you want in our current online display and we will endeavor to locate it for you. We are always happy to receive your comments and feedback. Our Telephone advisors will be able to assist you with any enquiries. Please call us on 01179243707, our lines are open between 9:30am and 6pm, Monday to Saturday and between 11am and 4pm on Sundays. Or email us at: info@thebootcompany.com Great Reasons for Shopping with The Boot Company We aim to deliver to your door, at a competitive price. We provide a friendly, personal service to all our customers. We are one of the largest stockiest of Dr. Marten's products in the UK and attract many customers from around the world. We have a dedicated sales team ready to process your order and deliver your goods quickly and reliably. We hold large stocks of the main Dr Martens lines as well as many unusual or limited styles from this iconic brand. We stock many other high profile brands and are appointed stockists for Skechers, Fly London, Art, Blundstone, Birkenstock, R M Williams and many more. We have a quick and easy order process and our team is always ready to help you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

859 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(859)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Post-Brexit bureaucracy

Finally! Thanks to KBK for battling bureaucracy, getting my Docs from the UK to the EU, which is not an easy thing these days. I wanted a particular model, 939, which is why I had them sent on. Worth the wait? I think so.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Great value

Ordered pair of cherry red Dr Martens boots. Great value, cheapest I could find and very quick delivery. Highly recommend the boot company.

30 September 2024
Rated 4 out of 5 stars

My boots still haven’t arrived

This will be my third pair of boots from the boot company, the first two arrived in good time as advised unfortunately Royal Mail have let me down on this occasion, I ordered my boots on the 29th of September and I’m still waiting on the 7th of October for the delivery to arrive, the boot company have been working with me and keeping me advised on progress, the Royal Mail tracking system is woeful.
Once my boots arrive I will update the review, Royal Mail are a shambles.
My boots finally arrived on the 9th of October, well done Royal Mail lol.😂.

29 September 2024
Rated 5 out of 5 stars

Dr Martens 1460 Timeless …

I ordered a pair of Dr martens 1460 black smooth.I wasn’t disappointed.Still well made pure Quality. Excellent buy from The Boot Company at the cheapest on line.Delivery was very Quick and free postage.Many Thanks ⭐️⭐️⭐️⭐️⭐️

24 September 2024

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