The Branded Company Reviews 

179
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the outstanding professionalism and dedication of the team. Customers consistently praise the exceptional product quality, noting that promotional items arrive promptly and exceed expectations in every possible way. People also emphasize the incredibly fast response times and the exceptionally helpful support provided during every single interaction. Though some people experienced occasional delivery hiccups or minor communication issues, staff members quickly rectified them to ensure complete customer satisfaction. Overall, consumers remain extremely satisfied with the wide range of customizable items, reliable service, and ongoing professional dedication.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising various team members for their helpful... See more

Product

Reviewers mention high satisfaction with the product, frequently praising the large range of merchandise and... See more

Service

Customers had positive experiences with service, frequently highlighting exceptional support and guidance... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with items like mugs, tokens, and... See more

Response time

Clients share positive opinions on response time, frequently praising the remarkably quick answers to emails... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They were very helpful from the start, a sample neck tube was sent, price was agreed, delivery time given. Most importantly, they did what they said, delivered the goods on time, and the quality is... See more

Company replied

Rated 5 out of 5 stars

Nothing short of exceptional! The Branded Company always make the impossible feel easy. I’ve ordered everything from mugs to water bottles and from aprons to tote bags. The quality is always fl... See more

Company replied

Rated 5 out of 5 stars

It's already a few years I'm working with The Branded Company, specially Sam, and I couldn't be happier. It's not only about the quality, which is always good and at the level expected, but the incred... See more

Company replied

Rated 5 out of 5 stars

Another positive experience with The Branded Company. We know that Sam Lane will always reply and quote us with speed. We often have timeframes that are tight and Sam does his level best to meet these... See more

Company replied


Company details

  1. Promotional products supplier
  2. also in
  3. Promotional items

Written by the company

At The Branded Company, we believe that every brand has a story—and we specialise in bringing that story to life through quality promotional merchandise, branded clothing and corporate gifts. Based in Leicester, we serve clients across the United Kingdom, offering an extensive product range that spans everything from custom‑printed apparel and workwear to bespoke bags, drinkware and eco‑friendly giveaway items.


Contact info

4.9

Excellent

TrustScore 5 out of 5

179 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(179)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

We've been using this supplier for our small business for a while now, and the service has been consistently excellent. Deliveries are always quick and reliable, and any questions we have are answered promptly.

A special thank you to Amar, who has been incredibly helpful throughout. He's always quick to respond to emails, knowledgeable, and nothing ever seems to be too much trouble. It's great to work with someone who genuinely cares about providing excellent customer service.

We're very happy with the service we've received and would happily recommend this supplier to other businesses.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

We've ordered from The Branded Company a couple of times now and the products we've received are great quality. Sam is always super helpful and quick to respond, too. Thank you :)

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Amar is fantastic!

Amar's service from start to finish was exceptional and I pleased with the quality of the products

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Amar at The Branded Company provided…

Amar at The Branded Company provided excellent service from start to finish. He was responsive, knowledgeable, and made the whole process of placing our promotional merchandise order straightforward and hassle-free. Communication was great throughout, and he was always happy to answer questions and offer helpful advice. I'd definitely recommend Amar and The Branded Company for anyone looking for quality promotional merch and great customer service.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Branded Giveaways and Service to Match

We ordered a fantastic selection of Bilfinger-branded giveaways from The Branded Company, including chocolate tools, seeds in little plant pots and what felt like a lorry load of jelly beans. They looked great and went down extremely well at the World BioGas event in Birmingham.

Muzi was brilliant throughout. He may be a man of few words online, but he is warm, engaging and incredibly helpful on the phone, so I would encourage other customers to pick up the phone and speak to him. He was thorough, responsive and turned everything around remarkably quickly.

I would have no hesitation in using Muzi and The Branded Company again.

(sorry the lorry was a bit battered - it was in my back pack on a packed train returning home!)

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service and products

Had a few calls with different companies and came across the Branded Company. Sam was very helpful and friendly over the phone and over email with all the proofs to provide all the materials. Cannot fault the team and shall be using them again. Thank you.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

We recently placed a last-minute order for some branded gifts, and the service we received was outstanding. Sam Lane was incredibly helpful throughout the entire process, keeping us updated, answering our questions promptly, and ensuring everything was handled efficiently despite the tight deadline.

The gifts arrived as required, and the whole experience was seamless from start to finish. Sam's professionalism, responsiveness, and willingness to go the extra mile made a potentially stressful situation very straightforward.

A huge thank you to Sam – we wouldn't hesitate to use The Branded Company again and highly recommend them to others looking for quality branded merchandise and excellent customer service.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience.

Great Experience.
Really great service every time. The team is always friendly and willing to help, even with last-minute requests. Muzi is especially brilliant at making sure everything is sorted and delivered on time.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

100 branded tote bags

This is the first time we have used the Branded Company and would recommend them.
Sam was very helpful in his advice and during the process. Whilst he was on leave his e-mails were picked up and answered efficiently.
Any queries were answered very quickly and the order was quickly turned around. We are very pleased with our branded tote bags.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Branded Company

We had an urgent request for a large order and Sam Lane and the team at Branded Company were very helpful and made the order possible. Sam was able to send me a mock-up of my product on the same day and answered all my questions very quickly. The product was great and arrived on time. Would definitely work with them again.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We've used The Branded Company for quite a few years now and the level of service and support we receive from Ramsay is exceptional. He always manages to source items from our most basic descriptions. Definitely recommend

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Competitive pricing and great service

I needed a branded product fast as a last-minute give-away at a launch. I used the Branded Company before, so went straight to their website to check out the options and give Dylan a ring. He was so helpful in sorting out the artwork and ensuring that I got the product in time. I wouldn't hesitate in recommending this company, competitive pricing and great service!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Dealing with The Branded Company

We have been dealing with The Branded Company for quite a long time, and in particular with Ramsey, and he have never let us down.
The range they carry and are able to source is fantastic.
The service is great, and their prices are very fair.
Our personal thanks to Ramsey, who always goes out of his way to help us out, even when we`ve required our promotional items at short notice.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Highlight recommend!

This is the second time we've purchased from The Branded Company and dealt with Ethan. Ethan was able to source a custom product that no other branded companies were offering, and even got it delivered in time for our exhibition. Great products and service, highly recommend!

19 May 2026
Unprompted review

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