The Branded Company Reviews 

179
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the outstanding professionalism and dedication of the team. Customers consistently praise the exceptional product quality, noting that promotional items arrive promptly and exceed expectations in every possible way. People also emphasize the incredibly fast response times and the exceptionally helpful support provided during every single interaction. Though some people experienced occasional delivery hiccups or minor communication issues, staff members quickly rectified them to ensure complete customer satisfaction. Overall, consumers remain extremely satisfied with the wide range of customizable items, reliable service, and ongoing professional dedication.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising various team members for their helpful... See more

Product

Reviewers mention high satisfaction with the product, frequently praising the large range of merchandise and... See more

Service

Customers had positive experiences with service, frequently highlighting exceptional support and guidance... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with items like mugs, tokens, and... See more

Response time

Clients share positive opinions on response time, frequently praising the remarkably quick answers to emails... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They were very helpful from the start, a sample neck tube was sent, price was agreed, delivery time given. Most importantly, they did what they said, delivered the goods on time, and the quality is... See more

Company replied

Rated 5 out of 5 stars

Nothing short of exceptional! The Branded Company always make the impossible feel easy. I’ve ordered everything from mugs to water bottles and from aprons to tote bags. The quality is always fl... See more

Company replied

Rated 5 out of 5 stars

It's already a few years I'm working with The Branded Company, specially Sam, and I couldn't be happier. It's not only about the quality, which is always good and at the level expected, but the incred... See more

Company replied

Rated 5 out of 5 stars

Another positive experience with The Branded Company. We know that Sam Lane will always reply and quote us with speed. We often have timeframes that are tight and Sam does his level best to meet these... See more

Company replied


Company details

  1. Promotional products supplier
  2. also in
  3. Promotional items

Written by the company

At The Branded Company, we believe that every brand has a story—and we specialise in bringing that story to life through quality promotional merchandise, branded clothing and corporate gifts. Based in Leicester, we serve clients across the United Kingdom, offering an extensive product range that spans everything from custom‑printed apparel and workwear to bespoke bags, drinkware and eco‑friendly giveaway items.


Contact info

4.9

Excellent

TrustScore 5 out of 5

179 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(179)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product!

Ordered customised Juco bags for party favours. They came out looking fantastic. The product was delivered in good time. The team were friendly and were very flexible.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Branded Company!

I had a last-minute request for an event, and the team at Branded Company delivered exactly on time, which was incredibly helpful. They also went above and beyond by assisting with the logo we used, making the whole process smooth and stress-free.
Highly recommend their service – reliable, responsive, and great quality!
Ethan was particularly helpful - can't thank him enough!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Really enjoy working with The Branded Company, in particular Ramsey Gill - he's really responsive to requests and always able to help with technical questions and advise on suitable solutions when we might not know the best option to choose, safe to say he goes above and beyond!
Super transparent on costs, lead times and able to work with us to ensure the best outcome for us and our clients. Excellent customer service, would highly recommend!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Amar was brilliant throughout the whole…

Amar was brilliant throughout the whole process, making sure I got exactly what I was looking for. It wasn't easy finding a company that could meet both my product and quantity requirements, but The Branded Company did.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Merchandising

Could not thank Ramsey Gill enough for his help on all the merchandising that we required. All the art work was perfect and delivery was brilliant. Would recommend Ramsey and the Branded company for any merchandising.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Good job Amar

Amar was fantastic to work with on a large order for our trade show. He was responsive, professional, and kept everything running smoothly from start to finish. Communication was clear throughout, and he made sure the order was delivered on time and exactly as expected. Really appreciated the support and attention to detail — would happily work with Amar again.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you very much for your support…

Thank you very much for your support with our airport orders. We arranged a range of items for our safety event—including merchandise, pens, keyring tags, and even sweatbands—and everything was handled seamlessly.
Sam has been outstanding throughout: incredibly responsive, helpful, and efficient in meeting all our requests.
Many thanks again, Sam!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Communication was clear and timely…

Communication was clear and timely throughout the process, and everything was delivered as promised—on schedule and to a high standard. It’s rare to find someone who combines efficiency with such a friendly and approachable attitude. Thanks Sam

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. A special thanks to Sam Lane, who was incredibly helpful and made the whole process easy, even though we were working to a tight deadline.

Communication was clear and consistent throughout, right up to delivery, with a thoughtful follow-up afterwards. The items arrived on time, and the quality of the branded products was excellent.

Overall, a really smooth experience — I would definitely recommend and happily order again.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, great communication. Ethan was great from start to finish. Will definitely be using this company again

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Speedy service for good quality branded stress balls

We've been looking for promotional items to help spread awareness of the Tom Bowen Legacy Trust Fund and after getting quotes from a number of companies, we found The Branded Company in Leicester who provided a bundle of stress balls, with our logo printed clearly on each ball. The service from Sam Lane was excellent, providing many quotes for various items, before we settled on the stress balls. The quality of the balls was perfect and the order only took 1 week to complete, once artwork was agreed.

17 April 2026
Unprompted review
Rated 4 out of 5 stars

Branded rubber ducks

Worked with Amar, who helped with getting our branded ducks over the line - took a little longer from our side, but had great information to help - price was good value

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Sam went above and beyond to make sure we had exactly what we needed and in plenty of time before our event. We requested a sample of the item to see before ordering. An absolute pleasure to liaise with and order from and we are so happy with our branded product. Amazing service, excellent communication and great quality items.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service, speedy delivery

I was struggling to get some golf valuables bags for my trip to Portugal and i cam across The Branding Company and Sales Director Sam Lane. He worked very hard to suit my requirements and delivery of the order in time for my trip. The delivery was expected on the 25th April (trip is on the 28th), but to my surprise the order landed today (15th April). The bags are great quality, printed logos look great and the cost was very reasonable compared to other companies who also couldn't commit to a delivery date. Highly recommended and will definitely return for future branded goods.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended. Great service.

We were delighted with the marketing flags produced. Great quality and Steve was really quick with the proofs and changes.
Not the first time we have used the branded company and we will certainly be reordering for our next event.
Thanks again Steve
Highly recommended.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

I dealt with Sam Lane who was super helpful, I had such a fast response which really impressed me. I was short of time for turn around of some hessian printed bags I was ordering for a company training day. From my initial contact right through to the bags being delivered and after a courtesy check in the communication was excellent and the quality of the product was too.

13 April 2026
Unprompted review

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