We had a great first experience with this company. Not only did they have many options available but they were also able to deliver the cake the day prior our event, taking one less stress away from o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it wa... See more
Company replied
Expectations met exactly! Cake looked exactly like the picture. Was delivered on the morning it was promised. We chose the gluten free vanilla almond with chocolate ganache and it was delicious. The b... See more
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Delicious and beautiful cake for my 4 year old's birthday. We got the Thomas the Tank Engine cake and not only was it beautiful to look at, it was absolutely delicious. My son and guests were very... See more
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Company details
Written by the company
As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.
Contact info
13/74 Thomsons Road, 3042, Keilor Park, Australia
- 03 9099 0733
- hello@thecakepeople.au
- thecakepeople.au
4.7
Excellent
291 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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The cake was exactly what my son wanted…
The cake was exactly what my son wanted for his 10th birthday cake
18 August 2024
Delicious cake with excellent…
Delicious cake with excellent detailing. Exactly what we wanted for our sons 4th birthday.
17 August 2024
The ordering process was uncomplicated…
The ordering process was uncomplicated and the cake was delivered on time. Prior to ordering,
I called with an enquiry and was assisted promptly. The lady I spoke with was friendly and polite. The edible image cake I ordered looked incredible and was absolutely delicious!! What's there not to love? We will certainly not hesitate to order from The Cake People again. Thank you 😊
15 August 2024
We ordered the Billionaire Biscof cake
We ordered the Billionaire Biscof cake. It looked amazing and tasted even better. The team also made sure the cake was delivered to the venue. Everything went seamlessly and the cake certainly was a hit at the party.
1 August 2024
Luscious Lemon Cake …
Our experience with The Cake People was great from the first contact via online. They were very responsive to my enquires. Delivery was smooth without any hassles, delivered by the owner.
Best of all our choice of Luscious Lemon Cake was a hit! All the cake was eaten and all guests commented how lovely it was 😊
26 July 2024
Great Cakes, great service!
Custom made, tasty and great service. Slightly expensive for the size you get but balanced out by quality and service. We ordered a small cake for a 4 year old and it easily fed 7 children and 5 adults.
26 July 2024
Nice design, but overall only fair
Delivery: too broad a time frame, and unable to track, so this was not great.
Also we did not think the cake itself was great tasting.
The reply from the supplier notes that the delivery time was updated in a message- unfortunately I cannot locate the message, but appreciate this may have been done. The cake was delivered in a timely manner.
26 July 2024
Reply from The Cake People
Hi Joanne,
Thank you for your feedback. We appreciate your honesty and are always looking for ways to improve our services.
Regarding the delivery time frame, we accommodated your request for a narrower window and confirmed the 2-3 pm delivery on the day, as shown in our communication. As a small business, adding detailed tracking would increase the delivery charge, which we aim to keep reasonable for our customers. However, we are continuously working to enhance our delivery process.
As for the taste of the cake, we understand that preferences vary. We take pride in our products and value your input to help us refine our offerings.
Great service
The cake looked just like the picture and all the kids loved it. It was delivered efficiently and staff communication was great.
18 July 2024
The Cake People provided exceptional…
The Cake People provided exceptional service and the most delicious cakes. The cakes I ordered were both gluten and dairy free, and both tasted just as good, if not better than regular cakes. The cake design was also perfect and everyone at the party loved the cake. Highly recommend getting your cakes from here!
13 July 2024
Got what we paid for, it was good
Communication and updates could have been better but the cake was good.
13 July 2024
The best cake and experience we've ever had!
The cake was absolutely amazing! My husband said it was the best cake he has ever had!!
My son was so excited and loved his lightning mcqueen cake.
I emailed regarding delivery concerns and they responded so quickly and were so helpful and kind.
Highly recommend!!!
Thank you
11 July 2024
The cake was absolutely amazing and it…
The cake was absolutely amazing and it tasted so good. I got nothing but compliments for it!
8 July 2024
Highly recommend
Highly recommend! I bought a Minecraft birthday cake for my 7 year old twin’s party recently & not only did it look amazing it was also so delicious! The kids loved it & said it was perfect.
Great customer service too.
1 July 2024
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