The Cake People Reviews 

291
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious taste and high quality of the cakes, often noting their moist texture and balanced flavors. Many highlight the beautiful presentation and attention to detail, with cakes frequently matching online descriptions. The ordering process is described as easy and efficient, supported by excellent communication and helpful service. People also appreciate the reliable and timely delivery, ensuring cakes arrive as promised. However, some customers also noted concerns regarding cake quality, mentioning issues such as dryness, thick frosting, or an underbaked and soggy texture.

What people talk about most

Product

Consumers find the product to be positive, with many praising the cakes for being incredible, delicious, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the delicious taste and beautiful... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and excellent... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and obliging nature of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting that their orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The cupcakes and cake we bought were incredible. So tasty, moist, and full of flavour. The presentation was honestly next level — everything looked beautiful and professionally done. We were super imp... See more

Company replied

Rated 5 out of 5 stars

The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it wa... See more

Company replied

Rated 5 out of 5 stars

Expectations met exactly! Cake looked exactly like the picture. Was delivered on the morning it was promised. We chose the gluten free vanilla almond with chocolate ganache and it was delicious. The b... See more

Company replied

Rated 5 out of 5 stars

Highly recommend! The whole process was seamless from start to finish. Communication was excellent, ordering was easy, and the cakes were beautifully made. Most importantly, they tasted absolutely del... See more

Company replied


Company details

  1. Cake shop

Written by the company

As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(291)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service and amazing quality cake

I had to bring forward a special celebration and had less than 24 hours to organise a cake but really wanted something impressive. From the first point of contact with the Cake people, they were lovely, kind and extremely helpful. I spoke with Joanne- she called me straight back and agreed to make a cake in a rush. She was extremely understanding.
The midnight red velvet cake was absolutely AMAZING. The icing is really velvety and smooth and you can tell it is good quality. I dont usually like any kind of icing and cant get enough of this. And the ganache in the middle is so rich and delicious!
Highly recommend.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Great staff, Great cakes

We are very happy with the Cake People and highly recommend. We have purchased many cakes over the last 6yrs. Most recent was a Minecraft cake with 18 mini Minecraft cakes for 10yr old birthday. Everything was perfect. Staff are also pleasant to communicate with. Very happy customer.

9 May 2025
Rated 5 out of 5 stars

Amazing experience!

It was my first time ordering, but the process was really simple! The cake was created so beautifully and the taste was amazing! It was the perfect cake for this milestone event! The birthday girl was absolutely elated!!! 😊

17 May 2025
Rated 5 out of 5 stars

Very Impressed

Easy online ordering, fantastic communication from order to pickup, reasonable pricing and most of all it tasted delicious! (I ordered the biscoff cake for my daughter’s 18th) Thanks guys very happy!

3 May 2025
Rated 5 out of 5 stars

Lemon cake A+

Cake tasted amazing and looked exactly as described. Easy ordering process and delivery was within the proposed delivery schedule. Very pleased overall and will definitely use them again in the future.

10 April 2025
Rated 5 out of 5 stars

Beautiful wedding cake

The Cake People created a beautiful wedding cake for Jaspreet & my wedding. They even transported it down to our wedding venue and decorated it on site at Inverloch. Our guests loved the cake. It was a hit. We appreciate the Cake People in contributing to our special day.

29 March 2025

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