The Cake People Reviews 

291
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious taste and high quality of the cakes, often noting their moist texture and balanced flavors. Many highlight the beautiful presentation and attention to detail, with cakes frequently matching online descriptions. The ordering process is described as easy and efficient, supported by excellent communication and helpful service. People also appreciate the reliable and timely delivery, ensuring cakes arrive as promised. However, some customers also noted concerns regarding cake quality, mentioning issues such as dryness, thick frosting, or an underbaked and soggy texture.

What people talk about most

Product

Consumers find the product to be positive, with many praising the cakes for being incredible, delicious, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the delicious taste and beautiful... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and excellent... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and obliging nature of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting that their orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The cupcakes and cake we bought were incredible. So tasty, moist, and full of flavour. The presentation was honestly next level — everything looked beautiful and professionally done. We were super imp... See more

Company replied

Rated 5 out of 5 stars

The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it wa... See more

Company replied

Rated 5 out of 5 stars

Expectations met exactly! Cake looked exactly like the picture. Was delivered on the morning it was promised. We chose the gluten free vanilla almond with chocolate ganache and it was delicious. The b... See more

Company replied

Rated 5 out of 5 stars

Highly recommend! The whole process was seamless from start to finish. Communication was excellent, ordering was easy, and the cakes were beautifully made. Most importantly, they tasted absolutely del... See more

Company replied


Company details

  1. Cake shop

Written by the company

As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(291)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phenomenal cake!

I ordered the Bluey and Bingo cake in vanilla sponge with gooey caramel filling. It was incredible! So beautifully presented, and really delicious too.

19 January 2025
Rated 5 out of 5 stars

Another winning cake!

Thanks so much for another awesome birthday cake. My little guy loved his Lightning McQueen birthday cake from last year so much he asked for the exact same one this year. It was very easy to order, looked amazing and it got completely gobbled up at the party. It was delicious!

10 January 2025
Rated 5 out of 5 stars

The cake was absolutely delicious

The cake was absolutely delicious! It perfectly catered to my daughter's dietary restrictions (she has anaphylaxis to dairy, eggs, and nuts). Everyone raved about how good the cake was, even without traditional ingredients like eggs. I loved it! Also, the communication throughout the entire process was outstanding. Thank you!

7 December 2024
Rated 5 out of 5 stars

These folks are amazing

These folks are amazing! Great cakes from a great family owned business. Amazing service and good value too! Have been buying from them for years and they will continue to be my go to cake shop. Always recommended!

7 December 2024
Unprompted review
Rated 5 out of 5 stars

They had a dietary friendly cake to…

They had a dietary friendly cake to suit my needs, which was delicious and beautifully presented. Ordering was convenient, everything was executed as promised and customer service was prompt and polite. Thanks!

14 November 2024
Rated 5 out of 5 stars

The cake people were AMAZING

The cake people were AMAZING! My daughter decided very last minute (late Wednesday evening) what cake she wanted and it was on my doorstep at 830am Friday morning! Custom design and the kids said it was the most delicious cake ever. So very grateful!

14 November 2024
Rated 5 out of 5 stars

Highly recommend The Cake People

Easy to order online with great choices of designs and ingredients.
The Barbie cake was beautifully made and decorated and the little girls loved it.
We opted to pick the cake up and all went to plan with great communication.

31 October 2024
Rated 5 out of 5 stars

A delicious celebration

I ordered the Midnight Red Velvet cake 4 tiers for my 50th. It was delivered to my home in an easy to unpack box. It looked superb. It was delicious, moist and easy
to cut after watching a YouTube clip. All my guests commented and they adored it too! Thank you The Cake Shop - this cake made my special celebration even more special. Many thanks and I would recommend not only the cakes but the delivery service as well.

2 November 2024
Rated 5 out of 5 stars

Everyone loved the cake!

We ordered the Biscoff Cake for a work event and the cake was so popular that people couldn't stop talking about it. The Cake People were very flexible with where and when they could deliver the cake. We really appreciate them going out of their way and we love that we can support a vegan business. We'll definitely order from them again!

25 October 2024

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