The Car Co Reviews 

1,851
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making the car buying process easy and stress-free. Many highlight the excellent customer service and smooth overall experience, ensuring satisfaction with their new vehicle. However, some people mentioned significant mechanical issues with their vehicles after purchase, leading to costly repairs and uncooperative responses. These individuals also reported disappointing aftercare and difficulties with service appointments, with some experiencing communication issues.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising individual employees for their helpfulness,... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Product

Clients share positive opinions on product, with many expressing happiness and satisfaction with their new... See more

Customer service

Customers had positive experiences with customer service, often describing it as brilliant, fantastic, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as exceptional, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really great experience buying my Nissan Qashqai. Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she sti... See more

Company replied

Rated 5 out of 5 stars

We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain,... See more

Company replied

Rated 5 out of 5 stars

Muj was fantastic from start to finish, from my initial enquiry, viewing, test driving and was wrapped up and sorted out the same day! I drove away in my lovely shiny new car. Muj was informative... See more

Company replied

Rated 5 out of 5 stars

I recently bought a used car from this dealership and had a really great experience. Mark was absolutely lovely to deal with from start to finish. He was friendly and took the time to answer all my... See more


Company details

  1. Used car dealer

Written by the company

Welcome to the Car Co in Bury. We are an established approved used car dealer with a huge range of pre-owned models from some of the world's biggest brands such as Tesla, Porsche, Land Rover, BMW, Mercedes, Lexus, Audi, Honda, Hyundai, Jaguar, Kia, Maserati, Peugeot, Seat, Skoda, Toyota, Volkswagen, Volvo and Ford. On our website you can also view electric, hybrid, sports, and performance cars through to luxury 4x4's. Reserve online the car you want for £99 deposit. We offer competitive finance rates on HP and PCP (Our APR rates may vary. Currently our HP & PCP representative APR starts from 8.9% but this might differ based on the vehicle price. Subject to approval. The Car Co is a credit broker not a lender). Part Exchange welcome and nationwide delivery is available. We can help you find the right car for the right price. With so many high-quality vehicles available, make us your first choice when it comes to purchasing your next used car. Of course, when you've chosen your model, you want to know it represents the best value for money. That's why we'll endeavour to match or beat the price of any vehicle of the same age and specification offered by another dealer or car supermarket. Not only that, we offer a full range of finance packages that can be tailored to suit your affordability (The finance company might do their own affordability check and everything is subject to their approval). We even provide nil deposit options where you can buy when you need to and pay two months later. Each of our vehicles comes with optional extended warranties. Your peace of mind is essential to us and with our warranty you know your vehicle is protected. Browse through our stock online at www.thecarco.co.uk and contact us today to book a test drive. Our expert team will be more than happy to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,851)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible Service

Just bought a car and I really appreciate Zubair’s professional service. He was helpful, knowledgeable, and made the whole process smooth. Impressive!

24 January 2026
Unprompted review
Rated 4 out of 5 stars

Outstanding Experience with Owi

Returning for a second purchase says a lot. Owi provided excellent customer service, knowledgeable, respectful, and attentive from start to finish. He made the entire process smooth and enjoyable. I would definitely recommend Owi and the dealership.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant sevice provided by this team

The service provided by this team, particularly by Abdul, was exceptional. I was able to identify my vehicle over the phone without visiting the showroom, and they promptly sent video visuals. Through Abdul, the entire process, from initial contact to doorstep delivery, was efficiently managed remotely, with Abdul coordinating throughout the process. Thank you very much, Car Co.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with Owais Shah

I had a great experience working with Owais Shah at Car Co. I came in just to look around, and he was incredibly knowledgeable without ever being pushy. He really listened to what I was looking for and went above and beyond to help me find the right car. A small but very thoughtful touch was that he even charged my current car while I was browsing the inventory. That level of care and attention really stood out. If you’re looking for a salesperson who’s helpful, professional, and genuinely wants to make the experience easy, I highly recommend Owais.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

I brought my wife a range rover from…

I brought my wife a range rover from here it’s been broken from the first month we had it we are now 14 months in with a £10,000 engine rebuild cost the car co are not helpful just make excuses we have had to. Buy another car as this isn’t safe contacted there go to finance Mann island and after 4 months plus they cannot get anything done so we are now going to the financial ombudsman don’t waste your time and money that’s my opinion

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service service…

Excellent customer service service delivery trustworthy and professional. Variety of cars to choose from based on affodability

4 January 2026
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Regis,

Thank you for your review of The Car Co. We are glad to know you had received good customer service from our salesman Kas. We hope you love your new car, and we hope to see you again in the future!

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Perfect for buy a new car

I had a really great experience buying my Nissan Qashqai.
Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she still managed to find me a very good finance deal, which made a huge difference.
She explained everything clearly, answered all my questions, and made the whole process easy and stress-free.

I’m very happy with how everything was handled and would happily recommend The Car Co to anyone looking to buy a car

8 December 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Mehrdad,

Thank you for your review of The Car Co. We're pleased to hear that you had a great experience buying your Nissan Qashqai thanks to our saleswoman Zahra who was friendly, professional and genuinely helpful from start to finish. Thank you for your recommendation it is highly appreciated.

Kind Regards,
The Car Co.

Rated 1 out of 5 stars

To much bad experience and person on…

To much bad experience and person on the call services didn’t tell the correct prices and wasted 3 days for a scrap car.
Most important thing was that the person who’s on the call disconnected the call .
My first and last experience with you is too much bad .

9 December 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Muhammad,

We're sorry to see that you had a one-star experience with us here at The Car Co, we would like to invite you to a conversation so we can make this right, please call us at 0161 660 8646 or email us at marketing@thecarco.co.uk.

We hope to work together with you to come up with an appropriate solution. We appreciate your honest review, and we hope to talk to you soon.

Regards,
The Car Co.

Rated 5 out of 5 stars

Picked up the car the same day

Picked up the car the same day, was prepped and charged for us and within 5 hours from initial call was driving home!

Owi was great all the way through and made things very easy!

14 August 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Chris,

Thank you for your review of The Car Co, we're pleased to hear that our salesman Owi was great all the way through and made things very easy. We hope you enjoy your new car and hope to serve you again.

Many Thanks,
The Car Co.

Rated 1 out of 5 stars

TESLA MODEL 3 2021

TESLA MODEL 3 2021

For anyone buying a vehicle stay clear of this car company they are truly terrible and will leave you in thousands of pounds in debt and not offer any support.

I purchased a vehicle and was disabled at the point of sale and on crutches buying from The Car Co, Bury who part of the scam with CA AUTO FINANCE, I was forced into purchasing a Tesla Model 3 and now I am over £5000 in negative equity as both CA Auto Finance and The Car Co carried over thousands without my consent and added it to the Tesla, it was only later that I realized and The Car Co didn't want to know and CA Finance also refused to help on many occasions I tried asking for help.

I traded my Mercedes A200 and they gave my a price they changed it and carried over the difference and then made a huge profit on my Mercedes which sold very quickly.

I reached out to the CEO of CA Auto Finance who simply ignored all of my emails and when I did get a reply it was from customer service stating that there is nothing they can do to help and that I will not be able to terminate the agreement or hand the car back unless I asked The Car Co to take the car back,

I am now in a car I cant change or get out of due to the huge amount that was carried over without my consent, these will dk the same to you so do yourself and your bank balance a huge favor and avoid at all costs,

If either The Car Co or CA Finance do the right thing and resolve this I will not be changing my reviews across all social media as it stands.

PLEASE STAY CLEAR OF BOTH THIS DEALERSHIP AND CA AUTO FINANCE COMPANY THEY WILL RIP YOU OFF AND LEAVE YOU IN THOUSANDS OF DEBT AND CHANGE THE AGREEMENT AFTER YOU HAVE ACCEPTED TERMS

2 August 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi WB,

Please accept our apologies for any inconvenience you have faced during your experience with our team.

We understand that resolving issues is paramount, and we'd like to invite you to a conversation with us to discuss your concerns in detail. Our goal is to address any issues you've faced and find a satisfactory resolution together.

As a business that aims to maintain high standards of service, your satisfaction is our top priority, and we're committed to making things right.

Please reach out to us at 0161 761 4171 to schedule a time for a conversation.
Please quote your vehicle registration number and name. We value your feedback and the opportunity to improve our service. Alternatively, please email service@thecarco.co.uk.

Thank you for bringing this to our attention, and we look forward to speaking with you soon.

Best Regards,
The Car Co Team

Rated 1 out of 5 stars

Just interested in if you need finance…

Just interested in if you need finance and warranty so they earn commission

26 October 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Pete,

We're sorry to hear about your one-star experience with us. Here at The Car Co, we aim to be as transparent as we can be with our customers and we apologise if your experience didn't reflect that.

Please don't hesitate to write to us via our email; marketing@thecarco.co.uk, so that we may further assist you with any issues you may have had.

Many Thanks,
The Car Co.

Rated 5 out of 5 stars

Excellent service and easy…

Excellent service and easy transactions. Sorted everything for me when part ex my old car!

29 October 2025
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Kurtis,

Thank you for your review of The Car Co, we're pleased to hear that you received excellent service while part exchanging your old car here at The Car Co!

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