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The Car Co Reviews 

1,850
•
TrustScore 4.5 out of 5

4.6

Used car dealer
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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the car buying process easy and stress-free. Many people highlight the excellent customer service, noting that staff are knowledgeable, patient, and go the extra mile to ensure satisfaction. The overall buying experience is described as seamless, smooth, and enjoyable, with many appreciating the lack of pressure and the clear explanations provided. However, some customers also noted significant issues with after-sales service and product quality, including cars breaking down shortly after purchase or having unresolved mechanical problems. There were also complaints about uncooperative responses from the dealership when problems arose, and instances where reservations were not honored or service appointments were difficult to secure.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Product

Clients share positive opinions on product, with many expressing happiness and satisfaction with their new... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, patience, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the car buying process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really great experience buying my Nissan Qashqai. Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she sti... See more

Company replied

Rated 5 out of 5 stars

Buying cars can be an overwhelming experience however we knew we were in safe hands as soon as we met Abdul. Abdul answered all our questions and gave us sound advice on the cars we were interested in... See more

Rated 5 out of 5 stars

We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain,... See more

Company replied

Rated 5 out of 5 stars

I recently bought a used car from this dealership and had a really great experience. Mark was absolutely lovely to deal with from start to finish. He was friendly and took the time to answer all my... See more

Company details

  1. Used car dealer

Written by the company

Welcome to the Car Co in Bury. We are an established approved used car dealer with a huge range of pre-owned models from some of the world's biggest brands such as Tesla, Porsche, Land Rover, BMW, Mercedes, Lexus, Audi, Honda, Hyundai, Jaguar, Kia, Maserati, Peugeot, Seat, Skoda, Toyota, Volkswagen, Volvo and Ford. On our website you can also view electric, hybrid, sports, and performance cars through to luxury 4x4's. Reserve online the car you want for £99 deposit. We offer competitive finance rates on HP and PCP (Our APR rates may vary. Currently our HP & PCP representative APR starts from 8.9% but this might differ based on the vehicle price. Subject to approval. The Car Co is a credit broker not a lender). Part Exchange welcome and nationwide delivery is available. We can help you find the right car for the right price. With so many high-quality vehicles available, make us your first choice when it comes to purchasing your next used car. Of course, when you've chosen your model, you want to know it represents the best value for money. That's why we'll endeavour to match or beat the price of any vehicle of the same age and specification offered by another dealer or car supermarket. Not only that, we offer a full range of finance packages that can be tailored to suit your affordability (The finance company might do their own affordability check and everything is subject to their approval). We even provide nil deposit options where you can buy when you need to and pay two months later. Each of our vehicles comes with optional extended warranties. Your peace of mind is essential to us and with our warranty you know your vehicle is protected. Browse through our stock online at www.thecarco.co.uk and contact us today to book a test drive. Our expert team will be more than happy to help.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,850)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great dealership(dealt with Ash)

Ash showed Great customer Service and was very good at explaining everything in detail
He made me feel at ease and did not rush at all
Would definitely come back to these guys again and most defo recommend this dealership
Thankyou!!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

5*service

I had an absolutely fantastic experience with Ash. From start to finish, he was professional, knowledgeable, and genuinely cared about helping me find the right car—not just making a sale. He took the time to answer every question, explained all my options clearly, and made the entire process smooth and stress-free. I will definitely be coming back again. Thank you.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

I recommend the car co for your new…

I recommend the car co for your new car, get in touch with Abdul as he really looked after us. We bought 4 cars off him and will be going back. Great customer service by Abdul and the team.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Abdul was an absolute star

Abdul was an absolute star, he really looked after me and my family, he gave us a really great deal and made sure we were as informed as possible, I recommend, 10/10 experience

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Had a splendid experience buying a car from carco

Had a splendid experience buy a car from carco we assisted by jabz very knowledgeable salesman explained everything briefly. he handled the whole process and its gone like a breeze. I was abit worried about buying a car quite a distance from home but assistance and transparency made us drive away with beautiful Touareg same day absolutely loved it 👍

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Service

Just bought a car and I really appreciate Zubair’s professional service. He was helpful, knowledgeable, and made the whole process smooth. Impressive!

24 January 2026
Unprompted review

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