The Card Barn Reviews 479

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful designs and excellent value for money. Many appreciate the wide variety of cards available for all occasions and the reasonable prices. The ordering process is frequently described as easy and the delivery service as prompt and well-packaged, ensuring items arrive safely. However, some people were dissatisfied with the delivery service, mentioning that their orders took a while to arrive or, in a few instances, were not received at all. A few other people also felt that some card sizes were smaller than expected, despite the overall satisfaction with the quality and wording.

What people talk about most

Product

Customers consistently express satisfaction with the product quality. Reviewers frequently praise the great... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the reasonable and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the swift and prompt... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the easy-to-navigate website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received my order of 4birthday cards for females and I am so pleased, They are wonderful. Thet are well packaged, well presented and are beautiful designs , 2 are lovely pink, birthday cake des... See more

Rated 5 out of 5 stars

Great company, I have used this company before and have been very pleased with the quality of the cards, such good value. Ordering is easy and delivery is great and extremely well packaged , even g... See more

Rated 5 out of 5 stars

I have used The Card Barn on many occasions now and have always found the experience to be a happy one. The website is easy to navigate and the cards are always very carefully packed in good quality w... See more

Rated 5 out of 5 stars

Site was easy to use and could use paypal so didnt need to add personal details. Plenty of family christmas cards to choose from and the quality of cards is really good. Arrived as indicated, protec... See more


Company details

  1. #8 of 41 best companies in Greetings Card Shop

Written by the company

The Card Barn is an independent, online, family-run greeting card retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

479 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

i never received my order which cost…

i never received my order which cost me £17

16 March 2026
The Card Barn logo

Reply from The Card Barn

Hi Suzy,

Thank you for your review.

We are sorry to hear that your order has not arrived.

We will ship a replacement order out to you asap and send you the tracking information.

Kind regards
The Card Barn Team

Rated 1 out of 5 stars

Have not received my order

Have not received my order

22 February 2026
The Card Barn logo

Reply from The Card Barn

Thank you for your review.

We did provide you with an estimated delivery date of 11th March 2026.

Your order was shipped via your chosen delivery service of 2nd class, on 3rd March 2026.

2nd class typically arrives within 3 to 5 working days. So far 2 working days have passed, so your order is not yet overdue.

If you have an issue with your order, please contact us before leaving a review, so that we can advice and try to resolve issues.

Rated 4 out of 5 stars

I have not received items as yet so I…

I have not received items as yet so I cannot reply about my experience. I ordered on 31st January but you said there was a high demand.

31 January 2026
The Card Barn logo

Reply from The Card Barn

Hi Alison,

Thank you for your review.

Your order was shipped earlier this afternoon, which you were notified by email, and replied to.

We do have very clear information about our current dispatch status on our delivery and basket pages, and we also provide customers with an estimated delivery date during checkout. We do this so customers can decide if our service will meet their needs before ordering.

Kind regards
The Card Barn Team

Rated 5 out of 5 stars

Very poor no cards delivered and had a…

Very poor no cards delivered and had a refund with no explanation
My mums was cancelled just because she asked where her cards would be delivered as she was waiting ages

31 January 2026
The Card Barn logo

Reply from The Card Barn

Hi Tammy,

Thank you for your review.

Your order was cancelled as the person who had placed the order contacted us and was very confused about when their order had been placed, giving dates several weeks apart, and they refused to provide an order number, instead providing telephone numbers.

We tried to assist the customer but without confirmation of an order number to ensure we have the right order, we cannot answer enquiries.

After sometime we managed to locate the order given the limited information provided. But since the customer had not replied to several requests for their order number. It was decided that any and all orders placed on this customers account that had not yet been shipped would be cancelled and refunded, this included yours.

We do have very clear information about our current dispatch status on our delivery and basket pages, and we also provide customers with an estimated delivery date during checkout.

We're sorry that on this occasion you were not happy with our service, but we can only do so much if a customer refuses to provide the requested information.

Kind regards
The Card Barn Team

Rated 1 out of 5 stars

Have not received money envelope yet

Have not received money envelope yet, very disappointed.
Ordered 6th February.

29 January 2026
The Card Barn logo

Reply from The Card Barn

Hi Mary,

Thank you for your review.

Our delivery and current dispatch status is very clearly shown on our delivery and basket pages.

We also gave you an estimated delivery date during checkout.

You opted for 2nd class delivery, which is an economy delivery service that Royal Mail deliver every other day and not at weekends, and is typically delivered in 3 to 5 working days but can take up to 14 working days.

Your order is not yet overdue for delivery.

We respectfully request that you please read the information about delivery times that are provided for your information before placing an order to ensure that our service meets your needs.

Kind regards
The Card Barn

Rated 5 out of 5 stars

Impressive Quality

I was very impressed with the quality of the cards so much that I went back and ordered the special cards for my close family as well.

All delivered in the time specified.

24 January 2026

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