The Card Network Reviews 

Terrible customer service. My digital gift card was transferred onto my phone wallet and now does not work instore and cannot be used online. I called to revert it back to the digital card as it does not work within the google wallet and was told they would not revert it back into a digital card. Money stealing scam.

The TCN App maybe a subtle scam for multiple digital cards.
Example:
If you were given a $100 visa card in January for the 1st time, the link and sms works quite well after many clicks.
You then receive a 2nd gift card for $100 or another amount and attempt to redeem add the card.

The TCN APP will not recognise the new card and instead keeps going back to the 1st card.

When you try to manually use the "Adding another card" function it will only show you your Phone number and asks for the Customer Ref Number. But will not accept the CRN and an ERROR message will appear. You'll probably try about 5 times, clicking this that, checking your sms link, email link etc etc. IT WON'T work!

You will then have to contact support/tcn by email for them to help add in the new card by quoting the Cust Ref Number. Calling is a waste of time, you'll have to be very very lucky.

Thus, it passes the onus on the recipient to chase up the gift card. How emotionally draining is that. For small amount - most likely you won't be bothered.

1) Some receiver might even think the link / email could have been a scam thus deleting msg or email after.
2) Deliberate stalling of value on gift card. Imagine the card given on your birthday and you wanted to spend it....and have to go thru the delay and frustration of not being able to redeem. You won't be spending that card anytime soon or if at all if forgotten or can't be bothered.

The delay - that's interest they are earning.

This is a complicated and well thought out scam.

cant use the card I was gifted. it is a HER gift card. Contacted the card network and a week later all I have is a zendesk auto reply. Card number and all contact information has been submitted. Zero care, zero communication, might as well wipe your butt with a pineapple ($50 note as its a $50 voucher).
Have previously attempted in store purchase and it also did not work. Useless product - do not recommend buying it.

One of the WORST customer service experiences I have ever had. The PIN on the back of was very difficult to scratch off to reveal and thus the card was locked after 3 incorrect attempts, which is totally fine as it is security, however the nightmare of the follow ups with sending the enquiry with both email and by phone clearly show this is company policy to stop refund happening. After providing every bit of evidence asked for (including my passport information!) I have received no assurance of how the review process is meant to go or how long! Never again!

Awful company. I ordered a physical card to be delivered to my sister in Australia. That was 15 days ago when it stated a 2-3 business day dispatch and it still hasn’t been delivered. I have attempted to contact the company on multiple occasions to receive emails back addressed to ‘David’ despite stating my name and that it would be 24 hours to hear and update, with no update being sent. Company is awful and is compounded by awful Customer service! I would just like my money back at this point.

Customer support really lets this company down - extremely rude and unprofessional implying there is misconduct on the receiver's end, even when provided evidence to demonstrate questionable concerns with distribution (card sent to a Lithuanian email address rather than the Australian email address produced on the invoice). No interest at all in investigating. Dodgy much? I used to use this company regularly for staff gifts and incentives but have no trust in using them again based on the astonishing disinterested customer support when it is needed. I feel others should be aware of the risks of ordering online from this company.

Read other people's review and seems like lots of people are experiencing the same thing from this company.

My friend got a gift card for me and tried to use it according to the website to purchase something online but it kept asking me to check card details. All details were correct so contacted customer service. They first asked me to take a photo of the back of the card, then asked for a receipt. It was a gift so I wouldn't have the receipt. So had to ask my friend for a receipt and she got an e-receipt which she purchased from Woolworths. They then asked me for a physical receipt, which was ridiculous.

This company is a scam. I have never experience this from a gift card company. Especially a card bought from Woolworths.

Check my profile, im not the type to complain constantly and bad review basically anyone but this deserves it.

Received a pub and bar gift card - went to dinner and tried to use it. Small bit of damage on the magnetic strip so it didnt work. No problem, I'll just make it a digital card. Oh wait, TCN app is having issue adding a digital card so I cant. Ok I'll pay myself and keep the receipt, here are the chain of events from there:
- Emailed them, no response
- Called them, on hold for over half an hour had to hang up because child needed me
- Called again, they told me repeatedly we can convert it to digital for you, explained I had the receipt for purchase, during the time where they had their digital card issue. Just wanted money debited from card and refunded. Was directed to email them. I said I did, asked for it to be escalated, the most non chalant BS 'sure ill do that' ever
- No follow up for days
- Emailed again, got a response saying they can convert it to digital
- Explained they had told me that multiple times, re-explained the request
- Email back: We can convert it to digital.

Literally the absolute worst, just give people cash as a gift - why give these douchebags money so the giftee has to deal with them and be limited by their store list.

My 11 year old received a card as a present. When we tried to use it, it did not work. I got in touch and the answer was, they blocked the card and asked me to get in touch with the person who gave it to me. A little embarrassing to go back to the family for $30 after 5 months. Scam! Enjoy my daughters well deserved $30.

Website so easy to navigate. Large selection of gift cards. Especially impressed by the unique designs of the cards and the option to send a personal message or video to the recipient.

Fast, secure, convenient and easy to purchase and use.

My experience with The Card Network was so disappointing that I felt compelled to warn others. The customer service is nothing short of appalling — unhelpful, dismissive, and at times, outright rude. Instead of resolving issues, they seem more interested in deflecting responsibility and quoting policies that favour their bottom line rather than the customer’s experience.
What’s most frustrating is the business model itself. It feels deliberately complex and restrictive, designed to trap users into spending less value than the card’s worth. In my view, it's profiteering disguised as convenience. There are too many terms, exclusions, and hoops to jump through — and when you seek support, you’re met with indifference.
A gift card is meant to be simple. The Card Network has somehow managed to turn it into a frustrating and disappointing ordeal. I would strongly advise choosing any other provider that values integrity and customer satisfaction.

Useless card and useless customer service.
I have not been able to use this card at any of the retailers listed on it. I have tried both online and in-store.
TCN do not respond to online inquiries nor do they answer their phone. 3 emails and 2 months later and I still haven't had a response.

Terrible customer service.

The TCN gift card I purchased had already been used by someone else — and I'm not the only one this has happened to. I called TCN customer service, but they said it wasn't their responsibility and that I should contact the supermarket where I bought the card.

The card was sealed. The PIN was covered. No one had touched it.

This is a complete scam. Avoid TCN gift cards!

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Title: Extremely Disappointing Experience – Card Useless Outside Australia

Review:

I purchased a TCN digital Visa gift card through Bitrefill, not knowing that it only works with an Australian mobile number and device. This critical limitation was not clearly stated before the purchase. After trying to activate the card, I realized I cannot receive the required SMS because I live outside Australia.

I contacted both TCN and Bitrefill. TCN refused to help, stating that I need to speak to the seller, and Bitrefill said they cannot refund a code that was already delivered. I am now stuck with a $250 card I cannot use at all.

This experience feels like a trap. If your service depends on region-locked requirements, that should be made 100% clear upfront. Now I’m left with nothing, and both companies are passing responsibility back and forth.

I do not recommend TCN to anyone outside Australia. Very disappointing and unacceptable customer service.

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I received a gift card for the value of $100. When I tried to activate it, the website stated that the card needed to be linked to my phone to authenticate, but then informed me it was already registered with another phone number. When I contacted the technical support person 'Moon' they took the card details and told me the balance was now used.
In short the site has taken my money, I don't believe they can be trusted at all.

Got exactly what I needed. The e-gift card was in my email box within minutes. Happy customer 😊

A great company with easy to use website.

My order was taken

Was a very easy and understanding experience don’t think I’ve had more enjoyment shopping online ever thank you I highly recommend your site