We had a stroll around Burton on Trent store, it was quiet but there was no pressure from sales staff until we enquired about a couple of things. Chantelle was informative, friendly and helpful. The... See more
Company replied
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Excellent service, very helpful staff helped advise on the correct product, fully installed yesterday with very friendly and professional fitters who went out their way to move furniture around witho... See more
Company replied
A fab carpet shop - the showroom was larger than we expected and had a good choice of carpets, it also had an ample selection of laminate flooring and vinyl too. The lady in the shop was friendly and... See more
Company replied
Elaine came to measure up our hall way , after receiving one quote from another firm she was able to price me the same vinyl for a hundred pound cheaper , do obviously I went with the carpet stop. El... See more
Company replied
Company details
Contact info
1 Dover Court, DE13 0SP, Burton upon Trent, United Kingdom
- 01283545555
- enquiries.burton@thecarpetstop.co.uk
- thecarpetstop.co.uk
4.7
Excellent
170 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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Excellent from ordering the carpet to…
Excellent from ordering the carpet to the lads fitting it. All parties polite, 100% happy yet again with your service
Thank you
3 April 2025
Unprompted review
Reply from The Carpet Stop
Thank you for taking the time to leave us a review Tammie. We are glad to hear that you are happy with the service that we have provided. :-)
A massive thankyou to John
A massive thankyou to John. He was great from start to finish. Over the moon
3 April 2025
Unprompted review
Reply from The Carpet Stop
Thank you for taking the time to leave us a review Ricci. We really appreciate your feedback, and we will be sure to pass on your comments to Jon. We are so pleased to hear are happy you have been with the service and we hope to see you again in the future.
Reply from The Carpet Stop
Thank you for taking the time to leave us a 5* review Mrs Baines. We really appreciate your feedback. It is good to hear that you were happy with the service and we hope to see you again in the future. :-)
Good company - but could be more transparent about fitting service
Friendly company, came out to measure and amenable to a change of fitting date. I think a lack of transparency around clean-up and removal of rubbish after fitting was disappointing. Left us with shreds of carpet fibres everywhere and a full bag of rubbish that we then had to take to the waste centre. Was told this was because if adhesive is used it needs an hour or more to bind so shouldn’t vacuum and rubbish removal would increase costs. Previously used Carpetright who we did not have this issue with. As I say the lack of transparency on this was disappointing - not something you should find out as the fitters have left.
28 March 2025
Unprompted review
Reply from The Carpet Stop
Thank you for taking the time to leave us a review Mr Jordan. We appreciate your feedback. We are glad to hear that you found the staff at the Burton store friendly and that you appreciated us moving fitting dates to accommodate your needs. As my colleague explained during your telephone conversation we try and keep our prices as low as possible by avoiding extra costs. Customers are able to dispose of rubbish at the local waste centre as domestic waste for free, whereas as a company we incur substantial charges for waste disposal. We would then have to pass on some of that cost to our customers, which we try and avoid.
As for the fibres, these are unavoidable with a new carpet I'm afraid but should hoover up quite well once the settling period has passed.
We do try and pass on as much information as we possibly can regarding the whole process and we apologise if this was not made clear to you prior to the fitting.
We hope the positives have outweighed any negatives and that we see you again in the future.
Amtico flooring for kitchen
We wanted Amtico flooring for our kitchen and priced out a few shops. The CarpetStop offered us the best price, and the installation process was very easy. The fitters were great! Super process all round.
27 March 2025
Unprompted review
Reply from The Carpet Stop
Thank you for your review D Newell, we are pleased to hear that you are happy with the service and the fitting of your Amtico Flooring.
Excellent service & professional work-…
Excellent service & professional work- thank you for a great job! 👏
25 March 2025
Unprompted review
Reply from The Carpet Stop
Thank you for your 5* review Ms Phillips. We are pleased to hear that you are happy with the service that you have received and we hope to see you again in the future. :-)
Thanks John great service good quality…
Thanks John great service good quality carpet
12 March 2025
Unprompted review
Reply from The Carpet Stop
Thank you for your 5* review David. We are glad to hear that Jon provided you with great customer service and we hope to see you again in the future. :-)
Great Service
Had a great service as my mum was delighted with Mark in the store as very knowledgeable in recommending a mattress to the delivery lads who made sure the mattress was where it needed to be as had to manoeuvre a very tricky staircase. Thank you all for being so helpful.
11 January 2025
Unprompted review
Reply from The Carpet Stop
Thank you for the kind review Jane. We are glad Mark was able to assist you and your Mum and that the delivery lads were very helpful. We will pass on your positive comments to Mark and the lads and we hope to see you again in the future.
Best carpet shop around
Such lovely staff here nothing is too much trouble all the carpets are lovely - we had 4 bedrooms hall stairs and landing done. Was finished in no time turned up on time can’t fault them really. The price was very reasonable aswell highly recommend these.
19 December 2024
Unprompted review
Quick Turnaround
We are extremely pleased with our new bedroom carpet. We decided last minute after ordering a new bed that it would be an ideal time to get a new carpet. The carpet stop were able to fit us in within the week, before the bed was delivered. We didn’t expect to find somewhere who would be able to fit us in. This is the third time we have used the Carpet Stop and will be back in the New Year for stairs and hallway carpet.
9 December 2024
Unprompted review
Reply from The Carpet Stop
Thank you for the 5 star review Katie. We are glad to have been able to fit you in before your new bed arrived and we look forward to seeing you in the future for your stair carpet.
Highly recommend for LVT flooring
Service was great from start to finish. Thanks Tom for your advice and letting me take boards home really helped me decide. The fitting team also really professional and did a great job. So happy with my new floor. Great job.
19 December 2024
Unprompted review
Reply from The Carpet Stop
Thank you for your 5 star review Brenda. We are pleased to hear that you are happy with the service and we hope to see you again in the future.
5*!!!
The staff in store were so helpful when trying to find carpet to match the rest of the house. Louise was very knowledgeable and very friendly. The store was very accommodating to our needs and helping us get the carpet delivered in time. Thank you all at the Derby store!
17 October 2024
Unprompted review
Reply from The Carpet Stop
Thank you for your kind review Jaimie. We are pleased to hear how happy you have been with the service that we have provided as a company. We will pass on your words to Louise.
Trouble free carpet fitting
Very professional outfit. Smooth process of selecting well priced high quality carpet and underlay, through to very professional, tidy and polite fitters. Nothing to fault and a reassuringly trouble-free experience. Haven't used them before but will do again now.
17 December 2024
Unprompted review
Reply from The Carpet Stop
Thank you for your super review Mark. We are pleased to hear that you are happy with the service that The Carpet Stop have provided and we look forward to seeing you again in the future.
Great service in store helping me…
Great service in store helping me decide which carpet to choose, was very quick to fit the carpet too! Looks great, would 100% recommend thank you!
1 September 2024
Unprompted review
Reply from The Carpet Stop
Thank you for the super review Maggie. We hope to see you again in the future.
Happy
Very happy with the Service will definitely buy again from Carpet Stop
4 December 2024
Unprompted review
Reply from The Carpet Stop
Thank you for your review Carolyn. We are glad to hear that you are happy with the service that you have received and we will see you again in the future.
Item delayed in transit
Item delayed in transit. Explanation was the lost a courier has lost a 4.0m long carpet roll in their "local hub." Apparently cannot help after 2pm as people are "out the office" - everyday!
Just unhelpful.
[Order #55580] (23rd November 2024)
6 December 2024
Unprompted review
Reply from The Carpet Stop
We are sorry for the delay in getting your carpet delivered to you, this has not been within our usual delivery schedule, and we can only apologise for this. As you are aware we have sent a new carpet out to you using an alternative courier, this was at your request as you had had similar issues with the original courier previously. This, however, did cause a further delay as the second courier company do not collect from us on a regular basis, therefore we had to wait for them to be available during the busy Christmas period. We did also offer a full refund as an alternative to sending out a new carpet to you.
We have kept in contact with both you and your partner and as you know The Carpet Stop team are available 9am to 5pm Monday to Friday and contactable by email, Live Chat or phone.
Bedroom carpet
All went smoothly from start to finish. Very helpful in the shop with choosing my carpet. Quick fitting date. Fitters were respectful of the property and very friendly. Carpet looks great.
4 December 2024
Unprompted review
Reply from The Carpet Stop
Thank you for your kind review Helen. We are glad to hear that your experience was a positive one and that you are happy with your carpet. We hope to see you again in the future.
I had both my living/ front room and…
I had both my living/ front room and stairs done. The fitters were very quick and did a very good job. The People in the shop were helpful and even made suggestions to lower my price. Very satisfied
5 October 2024
Unprompted review
Reply from The Carpet Stop
Thank you for your very kind review Wendy. We are glad to hear that you have been happy with the service and we hope to see you again soon.
Easy and efficient new carpet
From my first visit to the store in Burton, the whole process was very easy.
Having a good idea of what I wanted, to be given advice and explanation of the different carpets available in the size required by Chantelle, was all very simple.
Fitting booked for early on a Friday. Courtesy call from the store on the day before and a mobile call from the fitters that they were 10 minutes away. They completed the laying in under an hour.
There enough “off cuts “ to get ‘lapped’ to make several rugs.
I can fully recommend Carpet Stop in Burton for anyone wanting to carpet their floors.
15 November 2024
Unprompted review
Reply from The Carpet Stop
Thank you for your super review Chris. We are glad to hear that your experience as a whole with The Carpet Stop has been a positive one. And we hope to see you again in the future. :-)
New Guest Bedroom Carpet
As ever, great service from the guys at Carpet Stop.
Super selection of carpets, excellent fitters. Thank you.
8 November 2024
Unprompted review
Reply from The Carpet Stop
Thank you for taking the time to leave us a review Niall. We are glad to hear that you have been happy with the customer service and we hope to see you again in the future. :-)
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