Thechemistlive Reviews 78

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Avoid! Paid for tests for my family for Christmas and had to cancel as U.K. government banned international travel. Kept deposit despite promising it could be used against another test. Now not respo... See more

Company replied

Rated 1 out of 5 stars

covid 19 test x10 goods arrived all loose in one box,not in sealed boxes ,nearly all were at end date, customer that had sent them back before their letter was still inside complaining.not even flofl... See more

Rated 5 out of 5 stars

We booked appointments about three weeks in advance. This was followed up by text and email reminders. Our tests at 10am were carried out in a pleasant, professional and reassuring manner. The nega... See more

Rated 5 out of 5 stars

outstanding service, easy to book online at a time that suited us. arrived early which wasn’t a problem they accommodated us without any issues, my daughter and myself went in together. the place was... See more

Company details

  1. Travel clinic
  2. Chemist
  3. Clinic
  4. Online Pharmacy
  5. Pharmacy
  6. Walk-in clinic

Written by the company

The Chemist Live provides diagnostic tests, private services including private prescription dispensing and also travel health/vaccinations. As a registered pharmacy, we also provide many online and traditional pharmacy services.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

78 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My friends and family have used this…

Very happy with the service.My friends and family have used this company and it has not give us any issues or let us down. Everything was done smoothly and professionally - and price is very good. Will recommend this company highly and will use in the future.

21 May 2021
Unprompted review
Rated 5 out of 5 stars

Quick test with quicker results!

I went for a next day test with results guaranteed by 8pm to 10pm.
Results were received before that time, very impressed with the quick service and very easy to book an appointment.

I took my whole family with me and they got tested also. Explaining everything properly and professionally

Would definitely use again.

Thank you

9 February 2021
Unprompted review
Rated 5 out of 5 stars

We were stuck in the UK at Christmas

We were stuck in the UK at Christmas. At that moment we were in Edinburgh and there were no appointments anywhere around there for the PCR test. The closest place we found was this one, in Manchester and thank to that we were able to leave the UK and come back to Spain. Both guys were very nice, explained us everything very good and kept us calm. Really recommend this place, they are very professional.

27 January 2021
Unprompted review
Rated 5 out of 5 stars

Antigen test and fit to fly..

My partner and I needed a antigen test and fit to fly certificate.
We arrived at 8am and left by 8.30, on our way home which is over an hours drive the results were in and when we arrived home certificates emailed as promised.
I would highly recommend this business, very friendly, polite and professional .

16 January 2021
Unprompted review
Rated 5 out of 5 stars

We had our fit to fly Covid PCR test…

We had our fit to fly Covid PCR test done with them and they were very helpful and professional. We got our results within 24 hours as promised. Very happy with the service received and would recommend them to anyone looking to get tested before flying.

15 January 2021
Unprompted review
Rated 5 out of 5 stars

I needed the Pcr test which I booked…

I needed the Pcr test which I booked very short notice. Booked on Thursday, test was Friday morning 8 am. Super-speedy results, I got them back the same day. I highly recommend this place. Excellent Service. Thank you

15 January 2021
Unprompted review
Rated 5 out of 5 stars

Covid Test for international travel

The guys of the Chemist Live were really nice with me. They explained me everything and the one Who did the PCR for me was kind and fast. I had the results in less than 48 hours and the certificate was perfect, i didnt have any problem when i had to show It in the airport. I trully recommend the Chemist Live :)

14 January 2021
Unprompted review
Rated 5 out of 5 stars

Great Experience!

My experience was extremely positive. It was very quick and great. I got my results the next day and the staff (I never caught his name) was lovely and super helpful.

13 January 2021
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Very efficient service. Dealt with very professionally and a slight problem was dealt with on a Saturday night. Very impressed

13 January 2021
Unprompted review
Rated 1 out of 5 stars

Total DISAPPOINTMENT

Very disappointed as we had our flights cancelled. obviously the test we booked was not required we asked to postpone our tests but was told we had a month's grace then we would loose our deposits.
Ryanair flights our carparking our transfers our accommodation all gave us 100% refund thats what I call good service. Doubtful if I will book a tests again.

13 January 2021
Unprompted review
Thechemistlive logo

Reply from Thechemistlive

Hi Paul, we're sorry to hear you were disappointed. As mentioned at the time of booking, the deposit charge is non-refundable however, as a gesture of goodwill we decided to roll this forward for up to a month. As lockdown restrictions worsened, we further rolled this deposit payment until the end of February. We hope to one day be able to provide a service better than the aforementioned companies however at this current stage it is very difficult. We hope you will still use us in the future and if you require the need for a PCR test again, we will be happy to roll your deposit forward. If you would like to further discuss this, please do not hesitate to contact us.
Thank you

Rated 5 out of 5 stars

Very professional

Very professional. Listened to my concerns, especially about traveling, and needing Covid test. Gave helpful advice. Quick and efficient service.

13 January 2021
Unprompted review
Rated 5 out of 5 stars

Super team!

My husband and myself had our Fit to fly Antigen test done by a super professional team. We were told exactly what was going to be done. I felt quite nervous but I was made to feel relaxed by a member of the staff. They were so friendly and nice. We received our results about 30 minutes later and our certificates within the hour. Thank you so much.

13 January 2021
Unprompted review
Rated 5 out of 5 stars

Very efficient and friendly service…

Very efficient and friendly service offered by Muhammed and his colleague. Painless test and the results came through quickly as they promised. Would recommend and will be going again when we're allowed to travel.

13 January 2021
Unprompted review

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