The Children's Shoe Company Reviews 

652
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of comfortable and high-quality shoes, often finding exactly what they need for their children, which makes this a go-to choice for many. The delivery service is frequently highlighted as exceptionally fast and prompt, with many noting their orders arrived within a couple of days or even the next day, exceeding expectations. People also appreciate the careful attention to packaging, describing parcels as beautifully and impeccably wrapped, ensuring products arrive in perfect condition. The ordering process is consistently described as smooth and easy to navigate, making the overall shopping experience straightforward and pleasant for consumers.

What people talk about most

Product

Reviewers consistently express satisfaction with the product, highlighting the great choice and quality of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers find quality to be positive, with many reviewers describing the shoes as perfect, fantastic, and of... See more

Order

Customers had positive experiences with order, finding the process smooth and straightforward from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So happy to find my daughter’s favourite school shoe on your website! We were getting them from a shoe shop but it closed down so I had to hunt them down online. I will definitely order from you again... See more

Rated 5 out of 5 stars

I spoke to a lady in the shop , over the phone, because i wasn’t totally sure of the sizing of the sandals. She was so knowledgeable and really helpful, i ordered a uk6 which turned out to be just rig... See more

Rated 5 out of 5 stars

I ordered school shoes for my daughter to be delivered to Ireland… excellent service and very efficient! Thank you! Shoes worked out very expensive with exchange rate, delivery charge and customs... See more

Rated 5 out of 5 stars

My go to for children’s shoes now. Such a great selection of comfortable and supportive shoes. My boy has sensory issues with shoes and this was the best experience I have ever had with him in a shoe... See more


Company details

  1. #14 of 216 best companies in Shoe shop
  2. #9 of 81 best companies in Children's clothes shop

Written by the company

At The Children’s Shoe Company, we want shopping for children’s shoes to be a hassle-free and enjoyable experience for both parents and children. We will always provide great customer service and lots of choice. We stock shoes from tiny to large from leading European shoe manufacturers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

652 reviews

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4.9

All reviews

(652)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

I spoke to a lady in the shop

I spoke to a lady in the shop , over the phone, because i wasn’t totally sure of the sizing of the sandals. She was so knowledgeable and really helpful, i ordered a uk6 which turned out to be just right. The quality is very good, they are so comfortable, i had the saltwater Boardwalk in Cobalt blue, i absolutely love them. They came really swiftly and were packaged well, i would definitely recommend them.

23 July 2025
Rated 1 out of 5 stars

Paid for 24 hour delivery but 48 hours…

Paid for 24 hour delivery but 48 hours have passed and shoes are yet to arrive. Website did not make it clear that weekends are not included in the 24 hour delivery service. I couldn’t drive to get some shoes as my car is currently at the garage being fixed - I was pleased to see the shop did an express delivery service but feel very let down the shoes haven’t arrived so that my daughter could wear them to school today.

EDIT I have been refunded £2 for postage but this is not very helpful considering nearly 72 hours have passed and I still don’t have the shoes! 😡

16 May 2025
The Children's Shoe Company logo

Reply from The Children's Shoe Company

We are sorry that you feel we have let you down, our delivery policy is stated clearly on our website and it says we aim to process all orders within 1 day Monday to Friday. Your order has been dispatched today on a 24hrs basis and we have earlier today refunded the difference in postage rates between 24hrs and 48hrs.

Rated 5 out of 5 stars

Quick postage and good selection

Quick postage and managed to find similar shoes in my kids’ sizes, in time for a family wedding!

30 April 2025
The Children's Shoe Company logo

Reply from The Children's Shoe Company

I hope they loved their shoes and the wedding was wonderful.

Rated 5 out of 5 stars

Great Service

Clear, simple website allowed for efficient ordering. Great service

24 April 2025
The Children's Shoe Company logo

Reply from The Children's Shoe Company

We aim to make our website clear and so it’s great to receive such positive feedback.

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