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The Coal Shop Reviews 

690
•
TrustScore 4.5 out of 5

4.4

Coal Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly delivery drivers who consistently go out of their way to place heavy bags precisely where needed. Many consumers also highlight the remarkably quick, secure, and remarkably easy online ordering process, complemented by helpful telephone staff and great overall value. However, some customers also noted frustrating issues with unexpected delivery delays, missing advance notices, and poor communication. A few people specifically mentioned receiving soaking wet coal containing unwanted debris like wire and stones, while others experienced problems with drivers refusing to carry bags to proper spots.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Product

Reviewers express mixed feelings regarding product quality, with some consumers reporting great experiences... See more

Order

Reviewers express mixed feelings regarding their order experiences, highlighting both smooth transactions and... See more

Staff

Consumers experience great satisfaction with the staff, frequently praising helpful, well-mannered delivery... See more

Quality

People report ambiguous experiences with quality, as feedback on fuel and wood products is sharply divided.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I have had to telephone before and after I ordered the ladies that answer are a credit to this company and delivery driver was so good turning in our yard unlike anyone else. Have found the Newbu... See more

Rated 5 out of 5 stars

Great quality products and usually at a reasonable price. Try to order your fuel in August/September to take advantage of the lower prices. Pallet delivery is quick and easy.

Rated 5 out of 5 stars

Easy to place the order, very reasonable prices though confusing not knowing what difference is between coal products if they advertise exactly the same thing. Last year coal burnt quickly but this... See more

Company details

  1. Coal Supplier
  2. Firewood supplier
  3. Fuel supplier
  4. Solid Fuel Company

About The Coal Shop

Written by the company

Welcome to The Coal Shop.

> Free National UK Delivery Available*

> PayPal PayIn3 Available

> Seasonal Discounts

High Quality Products:

> Smokeless Coal

> House Coal

> Kiln Dried Logs

> Firelighters

> Coal Bunkers

> Log Storage

Introduction:

We have been providing quality fuels to the UK for over 90 years, taking pride in our heritage and expertise in the coal industry. To make our products more accessible, we created an online shop that is simple to use and easy to navigate, with our customers in mind.

Our goal is to deliver the best house coal, smokeless fuel, and kiln-dried logs at competitive prices.

We have carefully selected our most popular products and brought them to your doorstep in a few simple clicks. Our longevity in the industry can be attributed to our commitment to quality products and excellent customer service.

Our History:

Since 1932, our family business has been thriving thanks to the late Jack Harrison’s vision. We are proud to say that our traditional family values have remained at the core of everything we do. Back in the day, we used to deliver coal to local homes using horses and carts. Although times have changed, the memories of those days remain with us, and we still cherish them. As the business grew, Jack’s son Geoff joined him on trips to the mine. It was on one of these trips that Geoff thought he was left behind and walked all the way to the mine! Such memories remind us of the hard work and dedication that went into building this business. As the years went by, all four of Jack’s sons joined the business, and we have since expanded our product range to meet the demands of the modern world.

Today, we employ a team of around 30 staff who work tirelessly to deliver modern, efficient fuels to homes, factories, hotels, farms, and all kinds of premises. We have harnessed technology to keep up with the needs of the 21st century and supply garage forecourts and shops with pre-packed fuels. We moved to our current location at the industrial estate in Milton in 1992, which allowed us to expand and modernise our business to meet current requirements. We are proud of our history and the legacy that Jack left behind. As we continue to grow and adapt to the ever-changing business landscape, we remain driven by the same values that have kept us going all these years. We are grateful to our loyal customers, and we look forward to serving them for many more years to come.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

690 reviews

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4.4

All reviews

(690)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Just great

Just great! Fast delivery, well packed and very good quality.
...just the prior announcement time of delivery between 9 am and 6 pm is a little unsatisfying.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service, ordered coal online checked a few things out over the phone first, coal was far cheaper than anywhere in Essex for a quality product, delivery was spot on, pallet left by back gate on requested delivery day. Coal was bone dry too. Will use again highly recommended.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

A good experience

Prompt, efficient and by using the Pallet Network to deliver, it was a local company with a local driver who could find us and manage narrow lanes.
Will happily buy from them again.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Very polite team

Very polite team, when speaking on the phone, coal arrived within time slot. Coal pallet left near garage, so easy to stack. Would definitely recommend this company.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

I will be back

What can I say? I ordered 1/2 ton of anthracite. A few days later it arrived.
This was my second purchase from the coalshop. Does what it says on the tin.
In the words of Arnie: I will be back.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, have used before and will again. Fair prices and go out of their way to ensure delivery especially as ours is an awkward lane to access.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Never had a problem

Never had a problem, driver very helpful, good quality smokeless fuel

24 July 2025
Unprompted review
The Coal Shop logo

Reply from The Coal Shop

Hi David,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
The Coal Shop Team

Rated 5 out of 5 stars

Very efficient system from ordering to…

Very efficient system from ordering to delivery.

8 August 2025
Unprompted review
The Coal Shop logo

Reply from The Coal Shop

Hi Roger,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
The Coal Shop Team

Rated 5 out of 5 stars

The Coal Shop is brilliant

The Coal Shop is brilliant, wonderful people, old fashioned customer service, great prices with periodic promotions. They have a vast array of products. I can't fault them, I have been using The Coal Shop for 3 years now. They are my go-to for fuel, the delivery driver was super helpful and personable, even on a Monday morning!

4 August 2025
Unprompted review
The Coal Shop logo

Reply from The Coal Shop

Hi Samantha,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
The Coal Shop Team

Rated 5 out of 5 stars

I was kept well informed regarding the…

I was kept well informed regarding the delivery of the order. The delivery driver was extremely helpful and very pleasant. The contents on the pallet safe and secure.
Finally, I have used Newburn Ovals several times previously, burns well with virtually no ash. 10/10

4 August 2025
Unprompted review
The Coal Shop logo

Reply from The Coal Shop

Hi Paul,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
The Coal Shop Team

Rated 5 out of 5 stars

I could track my coal

I could track my coal. The driver phoned to keep in contact on day of delivery. He was so helpful took the coal up the drive for us.

8 January 2025
Unprompted review
The Coal Shop logo

Reply from The Coal Shop

Hi Patricia,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
The Coal Shop Team

Rated 5 out of 5 stars

stocked up at summer prices even…

stocked up at summer prices even cheaper with a extra 10% discount.

1 August 2025
Unprompted review
The Coal Shop logo

Reply from The Coal Shop

Hi Mick,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
The Coal Shop Team

Rated 5 out of 5 stars

Super ,ordered was on my drive 2 days…

Super ,ordered was on my drive 2 days later

25 July 2025
Unprompted review
The Coal Shop logo

Reply from The Coal Shop

Hi Stephen,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
The Coal Shop Team

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