The Consumer Helpline, part of the TCH Group Reviews 1

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. BPO Company

Written by the company

Sales is our DNA, Service is our heartbeat. We deliver award-winning customer experiences by combining data intelligence with talented people and technology. We deliver with impact, flexibility and strategic intent. TCH Group is an award-winning contact centre delivering outstanding service and is your partner of choice for your business. We work closely with you to identify your unique selling points, which in turn helps us tailor our approach to protect brand reputations and enhance your customer's knowledge. We have the people, technology, and expertise that can help produce outstanding results, empowering you to focus on what you do best. #BPO


Contact info

3.2

Average

TrustScore 3 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam company

Scam company, hence the generic name. Try searching the company name and you'll get a million different results. A generic unsearchable name is the first sign of a shitty scam company. It seems they illegally obtain peoples personal records and then use them as an opportunity to cold call and sell scam products and services. When questioned, they then claim a legitimate company decided to breach GDPR regulations and risk their own existence and reputation and handed over their customers private information. Complete lies. All 3rd party info they have, phone numbers, addresses etc is illegally obtained. They are completely illegal in their operations. If you've had a call from them, report them to OFCOM as well. The more that do, the better. If you work for them, I feel for you. Jump ship - your bosses have no ethics and are exploiting you, paying you peanuts, whilst getting fatter and greedier. Don't keep getting shafted by them, whilst they encourage you to shaft other people even more. Get out of there while you still can. You can still have a beautiful life. If you do make the jump, luck and magic shall be your companions. Don't feed the reptiles.

16 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look