The Cornish Pasty Store Reviews 

545
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and authentic products, often describing them as the best they've tasted, with excellent fillings and quality. Many people highlight the first-class service, noting the professional and easy ordering process. The delivery service is frequently commended for being fast, on time, and well-packaged, often arriving next day in insulated boxes with ice packs. However, some people were dissatisfied with delivery issues, mentioning late arrivals, defrosted items, or damaged packaging. A few other people also felt that the product quality was inconsistent, citing issues with rubbery or hard pastry, or fillings containing too much gristle and lacking flavor.

What people talk about most

Product

People report positive experiences with product, with many reviewers consistently praising the delicious... See more

Quality

Reviewers mention positive feedback about quality, with many describing the pasties as delicious, succulent,... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast and efficient delivery,... See more

Order

Customers had positive experiences with order, praising the simple online purchasing process, easy checkout,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the first-class and excellent service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Your staff are excellent and couldn't be more helpful. Your Prima pasties are great, just like I remember them when growing up in Cornwall. Unfortunately, you are let down by the delivery company w... See more

Company replied

Rated 5 out of 5 stars

First class service from this company, delivered on time by the APC. Beautiful succulent pastys, and always consistent with their quality, I always order 12 at a time as I absolutely love them and n... See more

Rated 5 out of 5 stars

Professional from beginning to end of my order and delivery. Tasted the Berryman's on day of arrival. Saving the rest for my 85th birthday next week to share with close friends of similar age! Delig... See more

Rated 5 out of 5 stars

Firstly and most importantly the pasties are delicious! Being a cornishman and loving pasties all my life the taste and quality is important to me. Having tried many different suppliers and family... See more

Company replied


Company details

  1. Food products supplier

Written by the company

Your favourite Cornish pasties, all in one place 📍 Sent ‘dreckly from the heart of Cornwall 🌊


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

545 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(545)

128 reviews in the last 12 months

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Rated 5 out of 5 stars

Great pasties

Great. Delivered in a beautiful box to keep them frozen, carefully packed with ice and polystyrene packing. Taste perfect! Absolutely lovely.

29 March 2025
Unprompted review
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Reply from The Cornish Pasty Store

Thank you for your order and for leaving this kind review.

The Cornish Pasty Store

Rated 5 out of 5 stars

Package arrived on time

Package arrived on time
Pasties we're well packed and still frozen
I had my first one this evening (Sunday) and it was really tasty and packed full of meat and vegetables and it was really tasty

22 March 2025
Unprompted review
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Reply from The Cornish Pasty Store

We’ll be sure to pass your comments on to our supplier. Thank you for your review.
The Cornish Pasty Store

Rated 5 out of 5 stars

Same excellent service from ordering to…

Same excellent service from ordering to delivery. Well done Cornish Oven , normally order 6x Flacky steak pasties this time 12. So So gooood.

14 March 2025
Unprompted review
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Reply from The Cornish Pasty Store

We’ll be sure to pass your comments on to our supplier. Thank you for your review.
The Cornish Pasty Store

Rated 5 out of 5 stars

Lovely.

We get the large vegetable ones. So big they take an hour in the oven. Worth the wait. Delicious.

12 March 2025
Unprompted review
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Reply from The Cornish Pasty Store

We’ll be sure to pass your comments on to our supplier. Thank you for your review.
The Cornish Pasty Store

Rated 5 out of 5 stars

Excellent quality pasties

Third order and second from St Agnes Bakery. Bought for my son who is very happy with the pasties. They were absolutely full of filling with plenty of meat and really delicious. Packaging and delivery also excellent. Thank you we will be repeating the order in the not too distant future.

7 March 2025
Unprompted review
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Reply from The Cornish Pasty Store

We’ll be sure to pass your comments on to our supplier. Thank you for your review.
The Cornish Pasty Store

Rated 5 out of 5 stars

Delivered on time in good condition.

Ordered 6 shortcrust traditional from prima bakeries and 6 from Portreath bakery .Arrived well packed and still frozen on my chosen delivery day.Pasties are nice and tasty,with plenty of filling,not to keen on the beef in them as it was a bit on the tough side for my taste,I would have liked the meat more if it was in smaller chunks,but that is only my preference,will order again and try a different brand,thanks.

5 March 2025
Unprompted review
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Reply from The Cornish Pasty Store

We’ll be sure to pass your comments on to Prima Bakeries!
Thank you for your review.

The Cornish Pasty Store

Rated 5 out of 5 stars

Beat service for pasties delivered

Being a Redruth man living in Lincolnshire i grew up on berrymans pasties and to be able to order them through the cornish pasty store is a blessing for me . I highly recommend the quality service in the delivery and of course the pasties which never last long as my children come round the day of delivery

4 March 2025
Unprompted review
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Reply from The Cornish Pasty Store

Hello, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. The Cornish Pasty Store

Rated 1 out of 5 stars

VERY disappointing!

I recently made an order of 12 steak and ale pasties from this company and cooked the first 2 tonight. To say I’m disappointed is no exaggeration. The pastry is so thin and falls apart, the filling is nothing special at all, I have bought much cheaper ones than these and enjoyed them far more. We were both so disappointed. I spent over £42.00 on this order and really wish I hadn’t. I’m a pensioner who really can’t afford to throw food away but as I obviously can’t return them I don’t have much choice. I wouldn’t recommend buying these at all.

4 March 2025
Unprompted review
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Reply from The Cornish Pasty Store

We're so sorry to hear this feedback, as you can see this isn't the feedback we normally have! If you haven't already, please get in touch with our customer service team, by sending your order number and information to customerservices@thecornishpastystore.co.uk

The Cornish Pasty Store

Rated 5 out of 5 stars

Yummy pasty’s

Very easy website, plenty choices at great prices, bought the standard pasty’s for my husband and he really enjoyed them will definitely be ordering them again

1 March 2025
Unprompted review
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Reply from The Cornish Pasty Store

Thank you so much for your kind review.
The Cornish Pasty Store

Rated 5 out of 5 stars

Total deliciousness

Easy ordering and delivered on the requested day. Pasties and sausage rolls arrived well packaged and still frozen (even the ice packs). Easy cooking instructions came with them. Didn't really need the paper bags so would prefer to be able to choose to not have them (seems a waste of paper). Pasties themselves are an absolute treat! Totally delicious in every way!! I will definitely, definitely be ordering more when our current stash runs out! Haven't tried the sausage rolls yet but they looked packed with meat and we can't wait to try them.

21 February 2025
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

Thank you for your order and leaving this kind review. We shall certainly pass your feedback with regards to the bags on to the team here.
The Cornish Pasty Store

Rated 5 out of 5 stars

Best cornish pasty

We ordered some pasty`s for a treat with a cream tea it was very easy to order and came on the day I asked for and they were delicious nice flaky pastry and the cream tea finished it off a treat

14 February 2025
Unprompted review
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Reply from The Cornish Pasty Store

We love a flaky pasty! We're happy to hear yours was thoroughly enjoyed!

The Cornish Pasty Store

Rated 5 out of 5 stars

Great gift for the pasty and scone lover

Ordered the Valentines pasty and scone gift for my husband .
Ordering was simple, I paid for exact delivery day/time the parcel arrived within the stated time.
My husband was very happy when his valentines lunch arrived and said everything in the box looked lovely.
Only 2 minor complaints the box was battered but contents fine and tracking didn't work so I had no idea if parcel had been shipped or delivered. I did email customer service who responded and checked the tracking for me .
Wouldn't give less stars for these problems as I feel this is more DPDs problem.
Will definitely buy again

14 February 2025
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

Thank you kindly for leaving us this wonderful review.

We are sorry that the packaging was damaged but are glad that the contents was still intact and we hope this does not put you off coming back to us in the future.

With kind regards

The Cornish Pasty Store

Rated 5 out of 5 stars

Mixed review-customer services cost them a star

Mixed review.
Ordered pasties and got a free cream
tea hamper.
Order arrived well packaged and on time as per the tracking info. Would have been 5 star if the customer services response to my query had been answered with an element of politeness instead of the harsh snappy abrupt tone the email had. Thankfully Id already ordered otherwise I might not have bothered.
Not tried pasties yet but the hamper looks nice and as the image on website.
Just a shame the stroppy tone from customer services let the side down.

For attention of company-4 stars was mean, Order was shipped and well packaged. Value for money and from favourite place. Initially struggled to order and the ‘help’ response was just a bit “short and sweet” - on reflection it probably wasnt meant as abruptly as it sounded and thankfully by then id placed my order and all was good. Got the cream
tea hamper also which was presented exactly as picture. Will change to 5* if I can.

28 December 2024
Unprompted review
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Reply from The Cornish Pasty Store

Good Afternoon,

Thanks for taking the time to leave us a review.

I am sorry to hear you haven't had the response you was expecting.

If there is anything else you needed help with please let me know.

Kind regards,
The Cornish Pasty Store.

Rated 1 out of 5 stars

non existent customer service

I am sure that the pasties are great….if they arrive.
I ordered two packs of sausage rolls on 16th December.
My bank account was debited the cost on 17th. Come the 18th. I awaited with bated breath. Alas no sign of my rolls. Tried to track the order with the courier…they say they have no trace off my order!!! This is when the pasty store let themselves down with avengence. Sent an email…..no reply.
Tried their ‘live chat’ ……busy, will ring me back. They didn’t. Tried their company telephone number….busy will ring back……they didn’t.
It is now 21st December and I am now £45 down in my bank and no sausage rolls for Christmas. Not a happy bunny.

21 December 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Not a Cornish pasty, dry hardly any discernible meat no swede or turnip, tasteless apart from the chemicals You are better off with an Iceland steak bake. Engulfed by thick inedible pastry. It was a terrible waste of money. The scones thin.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

The Cornish pasty store,I ordered my…

The Cornish pasty store,I ordered my pasties on Wednesday,. Came today,all ice packed and with cooking instructions,im well chuffed,they’re in the freezer and I can’t wait to cook one for my pack up for Monday,I’ll be using these again,proper job,

29 November 2024
Unprompted review
Rated 1 out of 5 stars

Hamper was just a cardboard delivery box

I ordered a Healeys Cornish Cider Hamper as a birthday present for my son. On their website it shows it displayed in a carton hamper. What I received was just a sectioned cardboard box delivery box. I contacted customer service and they apologised and sent another hamper the next day. I couldn't believe it when I got the same again. Once again I contacted customer service and once again they apologised and said they would send another the next day. The next day it arrived and this was a larger box so I thought I was actually getting the hamper it shows on their website. But on opening the box it had packaging with the same sectioned cardboard box inside. The picture is what I was expecting to receive.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t wait to try my Prima flakey…

Couldn’t wait to try my Prima flakey pasties once they arrived. I was not disappointed they were delicious —brought back memories of holidays in Cornwall munching real pasties . You can’t beat them . I will definitely buy again. Thank you for sharing these lovely treats with everyone

12 October 2024
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

Hello Yvonne

Thank you for leaving us this lovely review.

We are so glad that you enjoyed the pasties and that they brought all those happy memories back.

We look forward to you having some more happy memories.

Kind regards

James

Rated 5 out of 5 stars

Amazing value

Lovely taste and great value highly recommended

12 October 2024
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

Good Morning James,

Thanks for leaving us a review.

We are so happy to hear that you enjoyed your pasties.

We hope to see you again very soon.

Kind regards,
Rebekah

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