Croston Corn Mill Ltd Reviews 144

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Only ordered my sunflower hearts yesterday lunchtime Fri and they arrived today . Had notification from dpd to say they would be here on Monday which I would have been happy with but I get an email th... See more

Rated 5 out of 5 stars

The quality, price and packaging of Croston's wild bird foods, including peanuts, is excellent and our garden birds flock to eat them. We have placed 3 online orders over recent months and each tim... See more

Rated 5 out of 5 stars

I have been buying all our wild bird feeds from this company for a few years All their products are of excellent quality at a very fair price.I sometimes have had to buy nuts from other companies but... See more

Rated 5 out of 5 stars

Ordered around 1.40pm and received by 11am next day. Informed order was being dispatched, DPD sent text for delivery time and they were smack on. 5kg of meal worms doesn’t sound exciting but service... See more

Company details

  1. Pet shop

Information provided by various external sources

Croston Corn Mill Ltd is a family run business established over 30 years ago and based in the heart of Lancashire. We pride ourselves by looking after our customers in the old traditional courteous way and many of whom we now regard as friends. On-line selling is relatively new to us at t'Mill but it's something that we have embraced as only we know how, and that's to put the customer first and try our best to provide them with the highest possible standard of service. We have also teamed up with our courier DPD to ensure that your goods arrive with you as quickly as possible and also keep you informed of your shipment's progress every step of the way. Or come along to our mill and visit our traditional shop where we stock a large range of horse feeds, farm feeds, pet foods and accessories. Find us on Facebook!


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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Rated 5 out of 5 stars

Wow excellent quick service 👍

Came across this company and thought I'd place an order for sunflower hearts that I would normally order online from another well known site . Wow glad I did delivery within two days of ordering competitive prices and will definitely be using this company in future very impressed

20 January 2021
Unprompted review
Rated 5 out of 5 stars

Utterly reliable

I always use Croston Mill for my bird seed supplies. An excellent company to do business with. Fast delivery and quality products. All the birds love the sunflower hearts, and the squirrels take their share too. Our resident flock of goldfinches don't bother migrating in the winter any more, which brings a touch of colour to the garden all year round.

28 December 2020
Unprompted review
Rated 1 out of 5 stars

After 25 years of good relations it's now a fail!

OH and I are at risk from Covid. We've bought all our wild bird food supplies from the Cornmill for 25 years and usually spend around £40 a fortnight. I originally bought online for a week or so but a member of staff noticed I was a local villager and said that delivery would be free and that she would add a product to compensate for the national delivery charge. I was really pleased and started to ring in my orders. We even had a laugh on the phone in a chatty way.Then, all of a sudden, I was told by a newish member of staff that I would have to pay the national delivery rate. When I explained the situation she begrudgingly agreed to the previous situation. When my delivery arrived it was by a stranger who was actually verbally abusive in that he SHOUTED at me "This is the last time - next time you pay up or collect it yourself" He was very aggressive. Since then I haven't bought a single item from them. I wouldn't have minded if it had been explained nicely but the two members of staff I encountered were pretty nasty. It's a real shame, after all these years that the previously wonderful customer service appears to have disappeared.

17 November 2020
Unprompted review
Croston Corn Mill Ltd logo

Reply from Croston Corn Mill Ltd

Glad to see you have ordered again.
Thank you.

Rated 5 out of 5 stars

Excellent company

Croston corn mill is the only company I can purchase the Allen and Page Pot Bellied Pig Feed from here in Ireland for a reasonable delivery fee. The feed is very good quality, according to my pigs who go mad for it, and the delivery timeframe is excellent, I ordered on a Wednesday and had received the feed by Friday. 5 star company. Thank you! :)

7 November 2020
Unprompted review
Rated 5 out of 5 stars

Great bird seed

Great bird seed - and clear delivery updates / information always provided. I have ordered a number of times and always great service - thank you!

18 September 2020
Unprompted review
Rated 5 out of 5 stars

Just purchased sunflower hearts and 2 feeders.

Just purchased sunflower hearts and 2 JJ feeders. Arrived on time in good condition and the Gold Finches love the hearts. Had an account with Croston a few years ago they gave excellent service then has they do now. Everything you need for feed wild birds.

17 June 2020
Unprompted review
Rated 5 out of 5 stars

Another excellent experience with…

Another excellent experience with Croston Corn Mill Ltd. Their staff are very helpful on the telephone and you feel that your custom is important to them, not like other well known bird food suppliers.

12 June 2020
Unprompted review
Rated 5 out of 5 stars

A great range of products

A great range of products, well priced and quickly delivered. I'm sorry I didn't find you earlier, but am pleased to support a local company. It's a pleasure to deal with you and look forward to next time.

7 June 2020
Unprompted review
Rated 1 out of 5 stars

Never Again

Queried today why I had not received my order which was dispatched 23.05.20. Was told it had been sent to the wrong person. If I hadn’t got in touch with them I would never have received my goods even though the payment had been taken from my account.

2 June 2020
Unprompted review
Croston Corn Mill Ltd logo

Reply from Croston Corn Mill Ltd

Hi, we are very sorry that we sent your item to the wrong address.

We always want our customers to be 100% happy with our products and service but unforunately mistakes can happen especially during the current situation when our staff are processing an exceptional amount of orders while complying with the new safe working practices.

If we did not resolve you problem to your satisfaction please ask to contact me directly through our website email and I will try my best to make matters right for you.

Apologies again for our mistake.
Kind regards
MARK

M S Greenwood
Managing Director
Croston Corn Mill Ltd

Rated 5 out of 5 stars

Excellent product. Excellent Service.

As always delivered as stated. Very helpful quick to respond to questions. Premium Wild bird seed. Excellent quality. It must be as I have gone through 20kg in 1 month. The birds love it.

20 May 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered late pm Thursday, expected delivery Mon or later due to the CV19 crisis. Products arrived Friday lunchtime with reliable carrier. Well but not excessively packaged at a reasonable price. Will definitely use again.

4 May 2020
Unprompted review
Rated 5 out of 5 stars

Shockingly excellent bird food

Shockingly excellent product, price, delivery costs and amazingly speedy delivery. The starlings in my garden are happy again and only waited a day for their favourite food: mealworms.. I will definitely shop here again.

28 April 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Placed my order yesterday and it arrived today exactly between the times stated.
Packaging was good and the goods were in excellent condition.

4 April 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional company

I am a horse owner and in light of the current times equine feed stores have closed. I was searching online to look for a secure website, that accepts paypal, uses a recognised courier and most importantly sells horse feed for an acceptable price.
I discovered croston corn mills and it met all of my requirements.
This company is still taking on new customers as well as fulfilling the needs of there loyal ones. A lot of websites i came across were not accepting new customers such as myself. Or the delivery time scale was atrocious in light of Covid 19 restrictions. Crofton corn mills had a really quite exceptional estimated delivery date given the circumstances and compared to their competitors and it was free delivery on certain items too.
As of now, (i am awaiting for my items to be delivered- but i am kept up to date at every stage via the courier website, app and text message), I highly recommend thus far.

Update:
Items arrived expeditiously with no hassle. The courier was as stated and the delivery date. In this current climate I am overwhelmed that I received my items next day! I will be using this company for all my horse feeds during this lock down.

2 April 2020
Unprompted review
Rated 5 out of 5 stars

First time using Croston Corn Mill

First time using Croston Corn Mill. Purchased mixed grit for chickens. VERY impressed with friendly (telephone) service, price of product, free delivery and speed of delivery. Will definitely use again.

26 March 2020
Unprompted review

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