The Courtyard Spa Reviews

100

•

3.3

Skin care clinic

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the excellent product quality and the appealing range of items available, often finding specific brands that are hard to source elsewhere. Many people also appreciate the competitive pricing, noting that products are often cheaper than on other platforms. Additionally, customers generally report positive experiences with delivery, highlighting prompt arrivals and careful packaging. However, some customers also noted significant issues with order fulfillment, including items not being delivered, orders being returned to sender, or missing products upon arrival. Several people also reported problems with the website, such as it being down or products being oversold without clear communication. There were also concerns about a lack of tracking information and difficulties contacting customer service for updates or resolutions.

What people talk about most

Product

Consumers generally find the products to be of good quality and value, with many praising the amazing... See more

Delivery service

People report positive experiences with delivery service, often praising quick and prompt delivery times,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Price

Reviewers highlight positive aspects of price, consistently finding amazing products available at great and... See more

Website

Customers had ambiguous experiences with the website, with many reporting that the website was down and they... See more

Reviews shaping this summary

I ordered from the Molton and Brown range as the price was great. The delivery was longer than originally stated however Amber communicated this to me and explained there was an issue so it really w... See more

Company replied

Happy to update this review but as things stand, placed order, wasn’t delivered by DPD and appears to be getting returned to the sender. I’ve emailed multiple times to customer services over the last... See more

Reading the reviews now, I feel lucky that i got at least part of the order delivered in early December. One item didnt arrive and i got separate email that it was delivered, but it wasnt. Attached pr... See more

Company details

Skin care clinic

Written by the company

A warm welcome from the team here at The Courtyard Spa Birmingham, a stones throw away from the incredibly popular Bullring. We're delighted to offer high-end skin care products, bath & shower essentials, as well as home favourites from some of the UK's most popular brands. All orders are picked and packed by us and we're pleased to have built a relatively small customer base of over 30,000, which we're incredibly proud of. The Courtyard Spa began with a small warehouse and two mobile beauticians who shared a passion for delivering expert facial treatments, before evolving into a small and highly regarded independent retailer. With an upcoming move into a fixed clinical environment and expansion in our treatment offering, it represents the next stepping-stone on our own unique little journey. We hope you have time to explore our site or even better, book in for one of our wonderful treatments.

Contact info

Bradford Court 123-131 Bradford St, B12 0NS, Birmingham, United Kingdom
concierge@thecourtyardspa.store
thecourtyardspa.store

3.3

Average

100 reviews

5-star

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

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All reviews

(100)

100 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Dec 1, 2025

I purchased 2 Molton Brown handwash on…

I purchased 2 Molton Brown handwash on the 15th November. I still
Haven’t received. I cannot get a response on email and there is no phone number.
Do
Not buy from here

1 December 2025

Unprompted review

Nov 28, 2025

I wouldn’t bother ordering from this company.

Still haven’t heard back from you regarding my return.

12 November 2025

Unprompted review

Nov 26, 2025

The customer service is horrible and I…

The customer service is horrible and I didn’t receive my products

12 November 2025

Unprompted review

Unprompted review

Nov 12, 2025

Great products and prices

Great products and prices. Top communication re delivery. Happily recommend this site

2 November 2025

Unprompted review

Nov 12, 2025

Great price and service

Ordered Davies shampoo and conditioner set which was very reasonably priced. Was delivered promptly with no issues.
Some indifferent reviews posted but my personal experience was all good 👍

3 October 2025

Unprompted review

Nov 12, 2025

Great priced

The prices were the best I could find online.
Delivery was quick
Website east to navigate
Only reason not given five stars is the head on the moisturiser top was broken. I can still use it so didnt bother contacting as dont have enough time for that x
Would def use again though

1 November 2025

Unprompted review

Nov 11, 2025

Excellent all round

Excellent all round, highly recommend

5 November 2025

Unprompted review

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