The Courtyard Spa Reviews 

100
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 100 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, finding them lovely and often hard to source elsewhere, alongside competitive pricing. The delivery service is generally seen as quick and reliable, with many orders arriving on time and well-packaged. However, some customers noted significant issues with orders not being received or items going missing. A few also reported broken items on arrival or a lack of communication regarding order status. Conversely, a small portion of people expressed concerns about the company's legitimacy and practices.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the amazing products available at... See more

Delivery service

Customers had positive experiences with delivery service, often praising quick delivery times and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers reporting significant... See more

Price

People report positive experiences with price, consistently finding amazing products at great and competitive... See more

Website

Reviewers highlight ambiguous aspects of the website, with many reporting that the website was taken down,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered from the Molton and Brown range as the price was great. The delivery was longer than originally stated however Amber communicated this to me and explained there was an issue so it really w... See more

Company replied

Rated 4 out of 5 stars

A newish website with great products at great prices. Arrival was delayed and I had to chase but customer service was excellent. Since learning Claudia uses Davines I was on the hunt and this was by f... See more

Rated 2 out of 5 stars

Happy to update this review but as things stand, placed order, wasn’t delivered by DPD and appears to be getting returned to the sender. I’ve emailed multiple times to customer services over the last... See more

Rated 2 out of 5 stars

Reading the reviews now, I feel lucky that i got at least part of the order delivered in early December. One item didnt arrive and i got separate email that it was delivered, but it wasnt. Attached pr... See more


Company details

  1. Skin care clinic

Written by the company

A warm welcome from the team here at The Courtyard Spa Birmingham, a stones throw away from the incredibly popular Bullring. We're delighted to offer high-end skin care products, bath & shower essentials, as well as home favourites from some of the UK's most popular brands. All orders are picked and packed by us and we're pleased to have built a relatively small customer base of over 30,000, which we're incredibly proud of. The Courtyard Spa began with a small warehouse and two mobile beauticians who shared a passion for delivering expert facial treatments, before evolving into a small and highly regarded independent retailer. With an upcoming move into a fixed clinical environment and expansion in our treatment offering, it represents the next stepping-stone on our own unique little journey. We hope you have time to explore our site or even better, book in for one of our wonderful treatments.


Contact info

3.3

Average

TrustScore 3.5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(100)

100 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought the Neal’s yard Geranium and…

I bought the Neal’s yard Geranium and Orange Shower gel - 200mls. It smells delightful and softens the skin within few days of using it. This shower gel contains over 90% of natural ingredients and comes at great price at Courtyard Spa too!

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Really good service

I ordered the Gatineau eye contour cream. It was a very good price and came really quickly and was well packaged. I would definitely shop here again.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service.

I ordered some products online from the Courtyard Spa which I couldn’t get anywhere else. Delivery was really speedy and the goods came very carefully wrapped. Would certainly order from them again.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Product just as described

Product just as described, with speedy delivery and emails to keep me informed. I use a specific brand of moisturiser which is not easily found, but the Courtard Spa stocked it at a good price. Recommended, and I’d certainly use the Courtyard Spa again.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

The Courtyard Spa website is fantastic…

The Courtyard Spa website is fantastic easy to navigate with a great range of high-quality brands. Their prices are really competitive, and my orders always arrive quickly. Excellent service all round highly recommend!🌻🌻🌻🌻🌻🌻🌻

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Great price

Great price, great product and great service. Will definitely be using The Courtyard Spa again very soon.

11 September 2025
Unprompted review
Rated 1 out of 5 stars

I’ve been trying to contact

I’ve been trying to contact this company for two weeks to get two more Neals yard hand soaps delivered due to them being broken on arrival…I’ve heard NOTHING!! Can someone please contact me today!!!!!!!

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Dishonest Merchant

I have never dealt with a more dishonest merchant. They shipped my order out late then I only got half my order. I disputed with my card company and they sent an objection and lied about sending the full order. This is horrifying, be careful who you purchase through!

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Credit card used without consent!

I tried to order Rasalique cream but needed to confirm my email address.
I had issues with the code being accepted and never confirmed my card details.
Imagine my surprise when my Credit card had been used without any confirmed email or order number!
I'm now having to go through the process of claiming this back as well as cancelling my card!
No one has responded to my email - they clearly don't care!
Suddenly I get information that it's going to be delivered without warning.
Incompetent and rubbish customer service. Don't use them!

18 October 2025
Unprompted review
Rated 1 out of 5 stars

Communication shouldn’t be hard even for a small business

Stock levels inaccurate, communication non existent. I had to chase every point of contact to get an update on my order.

Apparently website had oversold and they are waiting for stock (yet the product is still available to purchase on their website and no mention of a delay?)

It’s not hard to send your customer an email saying - sorry there is a delay. Especially when it’s advertised as next day delivery. But I got played the small business tiny violin story.

If you’ve ordered the pca toner from here I’d give up and ask for a refund rather than an update on your order.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Thieves!

Thieves!
I will be writing negative reviews till I got my money back from a thief named Amanda.
In my first order I got an item witch wasn't suitable for my skin. It also had a very short exp date, 11/25 (ordered in September). I emailed them 3 times and asked for a return label - acorrding their policy they accept returns, exchanges etc. But you cannot just send your item back, you need this label. Amanda replied to my 3rd email and gave an address to post it back (meant at my expense and against their policy). My 4 mail was ignored. In the meantime I was so stupid and placed another order. Because I felt ignored and deceived I asked Amanda to cancel my 2nd order. She replied she had cancelled. Till today I have not received a refund for this order and she stopped replying to emails. She just stole £32 from me and she is fine. And I bet I am not the one and only.
This company has no phone number, you can book a treatment via instagram as they claim to be a beauty room!
Wake up people, don't deal with this company, you will get scammed too!

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

Happily recommend this company. Bought some Molton Brown products at a very good price compared with others online. Delivery was very quick and communication throughout was fantastic.

8 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look