The Cover Brothers Reviews 

46
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's excellent quality and perfect fit, often noting how well it suits their specific hot tubs and spas. Many people found the ordering process to be very easy and straightforward, appreciating the helpful staff and quick, clear communication throughout. Consumers also frequently highlighted the timely and often early delivery of their products, which arrived as promised or even sooner than expected. Furthermore, reviewers frequently noted the product's robust construction and impressive durability, expressing confidence that it will last for many years without issues like fading or water absorption.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high build quality and perfect... See more

Quality

Customers had positive experiences with quality, with many reviewers describing the product as well-made and... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the timely and... See more

Order

Clients share positive opinions on the ordering process, with many describing it as easy and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike was incredibly helpful throughout the process. It started as a basic quote inquiry but Mike quickly demonstrated a willingness to help, offering the opportunity to visit their showroom to see t... See more

Company replied

Rated 5 out of 5 stars

It is hard to get excited about a hot tub cover, but, I'm excited! The new cover is extremely well made and I am as happy as can be with its performance. The quality seems to be way above my original... See more

Rated 5 out of 5 stars

I dealt with the hot tub cover that came with the hot tub for five years. Replaced it with the identical cover I had what a big mistake! Once again, the cover became very heavy after filling up with... See more

Company replied

Rated 5 out of 5 stars

The staff member assisting me with my order was helpful. Delivery was timely. I ordered many of the upgrade options. The quality looks ok. Looking forward to seeing how the cover holds up.


Company details

  1. Swimming pool supply shop

Written by the company

At The Cover Brothers, quality and care come standard. We’re proud to provide Canadian-made hot tub, pool, and spa covers designed for durability, energy efficiency, and perfect fit. Our passion for exceptional craftsmanship drives us to create solutions that protect your investment and enhance your backyard experience. At The Cover Brothers, we’ve dedicated years to crafting high-quality, Canadian-made covers for hot tubs, pools, and spas. Our mission is simple: to combine durability, efficiency, and customization into every product, ensuring our customers get the best possible experience. Since 2015, we’ve been proud to serve homeowners across Canada, providing tailored solutions that fit perfectly every time. With a commitment to sustainability and innovation, we prioritize energy-efficient designs that protect both your investment and the environment. At The Cover Brothers, quality, care, and customer satisfaction are at the heart of everything we do.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

46 reviews

5-star
4-star
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1-star

Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(46)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice fitting cover

Knowledgeable and quick to respond. Great cover that fits well. Order 2 rotospa covers. Quick production and fast delivery right to the door.

6 March 2026
The Cover Brothers logo

Reply from The Cover Brothers

Thank you for your kind words! We’re glad to hear you’re happy with the fit and quality of your RotoSpa covers, as well as our turnaround time. We appreciate your support and look forward to serving you again in the future!

- The Cover Brothers Team

Rated 5 out of 5 stars

Custom hot tub cover

great cover was custom made for our hot tub and was actually delivered quicker than expected

6 March 2026
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Reply from The Cover Brothers

Thank you for your feedback! We’re happy to hear your custom cover fit perfectly and arrived sooner than expected. We appreciate your support and hope you enjoy it for years to come!

- The Cover Brothers Team

Rated 5 out of 5 stars

Very pleased

George was very helpful and knowledgeable. The cover came faster than expected and it is great! Our old one had become so heavy, and the new one is so much easier to handle. We are very pleased with the whole process and the delivery to the door.

6 March 2026
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Reply from The Cover Brothers

Thank you for the wonderful review! We’re glad George was able to help and that your new cover arrived quickly. It’s great to hear how much easier it is to handle compared to your old one. We truly appreciate your support and are happy you had a great experience from start to finish!

- The Cover Brothers Team

Rated 3 out of 5 stars

Where the two sides come together at…

Where the two sides come together at the fold the white insulation is very visible hopefully it does not attack birds to pick at it just thought it would be a straighter cot so it was not visablle

4 March 2026
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Reply from The Cover Brothers

Thank you for your feedback—we really appreciate you sharing this. The visible insulation at the fold isn’t typical, and we understand your concern about both appearance and durability. Please reach out to our team with a photo so we can take a closer look and make this right if needed. We’re here to help!

- The Cover Brothers Team

Rated 5 out of 5 stars

Ready in a few days

Ready in a few days, and good quality.

4 March 2026
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Reply from The Cover Brothers

Thank you for your feedback! We’re glad to hear you’re happy with the quality and quick turnaround. We appreciate your support!

- The Cover Brothers Team

Rated 5 out of 5 stars

Easy process

Easy process. Beautiful cover.

2 March 2026
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Reply from The Cover Brothers

Thank you so much for your kind words Elaine! Happy to hear it was an easy process and you're enjoying the new cover.

- The Cover Brothers Team

Rated 5 out of 5 stars

Swim spa cover

Mike was incredibly helpful throughout the process. It started as a basic quote inquiry but Mike quickly demonstrated a willingness to help, offering the opportunity to visit their showroom to see their covers in person.

Mike provided recommendations based on my needs and helped me make the purchase decision I was most comfortable with. The product was delivered quickly and on time. The new cover looks great on my spa and I’m looking forward to years of uninterrupted use. Thank-you Mike and team!

9 March 2026
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Reply from The Cover Brothers

Thank you so much for the great review! We really appreciate you taking the time to share your experience.

We’re glad to hear the showroom visit and recommendations were helpful. It’s great to know the cover arrived quickly and that it looks great on your spa.

Enjoy your new cover and the peace of mind that comes with it! If you ever need anything in the future, Mike and the team are always happy to help.

Thanks again for choosing Cover Brothers!

- The Cover Brothers Team

Rated 5 out of 5 stars

Easy order, great product

The order process was easy as our spa model was listed in your site. Delivery was made within the promised timeframe. The cover received fits perfectly and the quality is great, as good as the original one provided with the spa. Would recommand Cover Brothers!

2 August 2025
Unprompted review
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Reply from The Cover Brothers

Thank you for the wonderful review! We’re so glad to hear the ordering process was easy and that you were able to find your spa model right on our site. It’s great to know your cover arrived on time, fits perfectly, and matches the quality of the original. We truly appreciate your recommendation and your support of Cover Brothers. Enjoy your spa! 😊

- The Cover Brothers Team

Rated 5 out of 5 stars

Surfjet

The Cover Brothers company made it very easy to order a new hottub cover. Since the delivery was in the U.S. they reduced the cost of shipping. I would recommend anyone shopping for a new hottub cover to consider The Cover Brothers,

4 December 2025
Unprompted review
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Reply from The Cover Brothers

Thanks so much for the kind review! We’re really glad the ordering process was easy and that we could help reduce the shipping cost for your U.S. delivery. We truly appreciate the recommendation and hope you enjoy your new hot tub cover!

- The Cover Brothers Team

Rated 5 out of 5 stars

Great Experience!

Excellent communication and great value, definitely recommend

25 February 2026
Unprompted review
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Reply from The Cover Brothers

Thanks for the great review! We’re happy to hear you found our communication excellent and the value strong. We really appreciate the recommendation!

- The Cover Brothers Team

Rated 5 out of 5 stars

I purchased a cover for my Hot Springs…

I purchased a cover for my Hot Springs Hot tub two winters ago. It was a good price and it holding up to the elements great. The material is not fading much at all either. Great product.

4 March 2025
Unprompted review
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Reply from The Cover Brothers

Thanks for sharing this! We’re thrilled to hear your Hot Springs cover has held up so well through two winters and that the material is still looking great with minimal fading. We really appreciate your support and are glad you’re happy with the cover!

- The Cover Brothers Team

Rated 5 out of 5 stars

Really great customer service

Really great customer service. Mike was very polite and helped me through the process. Without their help I would have been lost

2 March 2026
Unprompted review
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Reply from The Cover Brothers

Thank you for the kind words! We’re really glad to hear the process felt easy with our help, and we’ll be sure to pass this along to Mike. We truly appreciate your business!

- The Cover Brothers Team

Rated 5 out of 5 stars

quick response time

I had a few questions regarding our hot tub cover purchase and Cover Brothers was very quick to answer, It was a fast and easy to order the hot tub cover we needed for our tub.

1 March 2026
Unprompted review
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Reply from The Cover Brothers

Thank you for your kind review! We're glad our team could answer your questions quickly and make the ordering process easy. We appreciate your support and hope you enjoy your new hot tub cover!

- The Cover Brothers Team

Rated 5 out of 5 stars

Quick and excellent communication

Quick and excellent communication, delivery as promised and great value for product.

20 March 2025
Unprompted review
The Cover Brothers logo

Reply from The Cover Brothers

Thank you for the review! We’re happy to hear communication was quick and clear, delivery arrived as promised, and you found great value in the product. We really appreciate your support!

- The Cover Brothers Team

Rated 5 out of 5 stars

We bought a new solar blanket in 2024

We bought a new solar blanket in 2024. The Cover Brothers pricing, quality and customer service was great. Keep up the great work.

3 March 2026
Unprompted review
The Cover Brothers logo

Reply from The Cover Brothers

Thank you for your review! We’re glad you’re happy with the pricing, quality, and customer service on your solar blanket purchase. We really appreciate your support and will keep working hard—thanks again!

- The Cover Brothers Team

Rated 5 out of 5 stars

“BEST COVER I HAD IN 10 YEARS”

I dealt with the hot tub cover that came with the hot tub for five years. Replaced it with the identical cover I had what a big mistake! Once again, the cover became very heavy after filling up with water. It had Styrofoam in between the layers of leather one side of the hot tub cover became very hard to lift. I was unable to lift it anymore by myself then I went to a hot tub pool place in Windsor and I saw this cover that was feather light. I found out that Cover Brothers make a cover that light that fits your hot tub like a glove. I also, purchased a black rain and snow protective cover with elastic corners that fits over my other cover to protect it from the winter elements. It didn’t take long for them to make my new hot tub cover and had it shipped to my home. Best of all Cover Brothers is a Canadian Company!

8 January 2026
Unprompted review
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Reply from The Cover Brothers

Thank you so much for sharing your experience! We’re thrilled you found a cover that’s truly lightweight, fits like a glove, and makes lifting easy again. We’re also glad the rain and snow protective cover is helping protect it through the winter, and that everything was made and shipped quickly. We really appreciate your support of our Canadian company!

- The Cover Brothers Team

Rated 3 out of 5 stars

Deluxe 5-3" Tapered Cover w/ Some Defects

Ordered the deluxe 5-3" taper cover as a replacement. The overall quality is holding up, but the inner construction is questionable. The cover has developed depressions on one side that pool water rather than shedding as would be expected of a tapered cover. The various pieces of the cover are also clearly visible as they taper in/out. These defects haven't seemingly affected the waterproofness to date, but only time will tell.

3 March 2026
Unprompted review
The Cover Brothers logo

Reply from The Cover Brothers

Thank you for the detailed feedback. We’re glad to hear the cover is holding up overall and remains waterproof so far, but we’re sorry to hear about the depressions and visible taper lines—this isn’t what we want you to experience with a tapered cover. We appreciate the honest feedback and continuously progress our products and services.

- The Cover Brothers Team

Rated 5 out of 5 stars

I was looking for a new hot tub cover…

I was looking for a new hot tub cover for my Jacuzzi J-480 which is a different shape and then I found the cover brothers. They knew exactly what needed and I love the quality, super easy to order.

15 January 2026
Unprompted review
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Reply from The Cover Brothers

Thank you for your review! We’re so glad we could help with your Jacuzzi J-480 and that the fit and quality are exactly what you needed. Happy to hear ordering was super easy—thanks for choosing The Cover Brothers!

- The Cover Brothers Team

Rated 5 out of 5 stars

well made well thought out out spa cover

th cover fit perfectly and we were able to add options that we wanted it came in a timely manner if i were to do anything different i would have added two handles on either side side close to the end that is lifted up so we could lift it from the side easier rather than from the front

3 March 2026
Unprompted review
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Reply from The Cover Brothers

Thank you for the review! We’re glad to hear the cover fit perfectly, your options worked out, and it arrived on time. We really appreciate the feedback on handle placement—great suggestion, and we’ll keep it in mind for future orders. Thanks again for choosing The Cover Brothers!

- The Cover Brothers Team

Rated 5 out of 5 stars

I ordered a very odd shape cover for my…

I ordered a very odd shape cover for my partners hot tub and it turned out perfect. He was reluctant and was just going to keep using the damaged one but I surprised him. Now I can actually lift it up. I now need a new one for mine when I return from vacation
Thanks for your help

1 July 2025
Unprompted review
The Cover Brothers logo

Reply from The Cover Brothers

Thank you so much for the review! We’re thrilled the custom cover turned out perfect—and even better that it’s now easy for you to lift. What a great surprise! Enjoy your vacation, and when you’re back we’ll be happy to help you get the right cover for your tub too.

- The Cover Brothers Team

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