The Crafty Bonobo Reviews 33

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently express satisfaction with the quality of the products, often describing them as well-made and exactly as expected. Many appreciate the fast and efficient delivery service, with several mentioning receiving their items the next day, even for customized orders. However, some people were dissatisfied with their orders, reporting issues such as incorrect items, damaged products, or orders that were never received. There are also mentions of difficulties with customer service, including unresponsiveness to emails and phone calls, particularly when issues with orders arose.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the high quality,... See more

Order

People report ambiguous experiences with order. While some customers praise fast delivery, receiving items... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and efficient... See more

Quality

Users describe positive interactions with quality. Many customers praise the items as brilliant, beautifully... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We absolutely love our bar sign, it was just what we wanted and looks great. Would definitely recommend to anyone looking for a personalised LED sign, reasonably priced too.

Rated 5 out of 5 stars

I received a present from this company for my birthday and loved it so much we bought my grandsons a light for Christmas. The remote didn’t work. We messaged the seller and not only did they replace t... See more

Rated 5 out of 5 stars

Omg love my order! Open it and tested. Exactly what I ordered, lights work. Arrived the next day. Definitely recommend this company. I'm saving it for my birthday but I can't wait until it's up. I'l... See more

Rated 5 out of 5 stars

I had a really great experience with Crafty Bonobo from start to finish. They firstly communicated really well with me, answering my questions. And the personalised mirror sign they made is ter... See more


Company details

  1. Craft shop

Written by the company

Personalised Gifts for every occasion.


Contact info

3.6

Average

TrustScore 3.5 out of 5

33 reviews

5-star
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2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I recently ordered a LED affirmation…

I recently ordered a LED affirmation mirror from Crafty Bonobo and I couldn’t be happier with my experience. The items are absolutely brilliant, beautifully made, high quality, and clearly crafted with care and attention to detail.
The customer service was amazing from start to finish. Any questions I had were answered quickly and helpfully, which made the whole process really smooth and enjoyable.
Delivery was fast and efficient, and everything arrived perfectly packaged. It’s rare to find a business that gets everything right, but Crafty Bonobo truly does.
I would highly recommend them and will definitely be ordering again!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

An excellent experience all round

This was incredibly quick delivery of a customised item, and what was delivered is superb!
I had a query about installation (my own misunderstanding) and had a reply within the hour. I have no hesitation in recommending this company the product and the Customer Service for me were perfect.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!

Never received my order which was promised by valentines day. Its now March 22nd.. no sign & no response from my emails.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Wish I read the multiple bad reviews before ordering

Item ordered on the 8th, within their stated shipping times for Mothers Day.

I emailed during the week to be informed that they are running a day behind but it will still be with me. Two further emails have been ignored

It’s now late Friday night and the item has still not been shipped and therefore ruined my children’s intended gift for their mum

8 March 2026
Unprompted review
Rated 1 out of 5 stars

ordered a cheese board a( gift) paid…

ordered a cheese board a( gift) paid for express delivery £9.99that was 19th February ,sent email on 23rd no reply sent another email on 24th .today they sent email to say theyve refunded me my money no explanation why .will let my friends know not to rely on this company

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Top service and quality

I bought a personalised name light for my partner for Christmas and he absolutely loves it! Really well made and no sharp edges and great quality. The customer service is also amazing, we had an issue with it being delivered broken due to Royal Mail and they sent a free replacement in more secure wrapping within 2 days and I had it in time for Xmas. Couldn’t fault them and will be returning!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

The guys a star

The guys a star. fast response, great interaction, great suggestions, agreement and delivery of the finished product, all excellent. exactly as expected.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant product and brilliant service!

I ordered this product as something to use for my own DJing experience so that people could find me on socials whilst I was DJing.
The product really is top quality, I am over the moon with it. Easy and quick to set up and get it up and running. Especially for the price, I didn’t expect the product to be such high quality. Highly recommend.

I paid for the fast delivery and had the product the next day.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Ordered for the first time

Ordered for the first time. Excellent service and item received quickly. We ordered a house number sign, which has now been placed on our outside wall. Very pleased with the sign and we are hoping it will stop delivery drivers taking our orders to wrong house which happens all the time.

They shouldn’t miss it!
Jooles

10 January 2026
Unprompted review
Rated 1 out of 5 stars

we received an item as a christmas gift…

we received an item as a christmas gift from my mam, we loved the sign but the LED lights where broken. we sent a very polite message only to be ignored multiple times. my mam has also emailed and she has been ignored too!
DO NOT ORDER!!!

27 December 2025
Unprompted review
Rated 5 out of 5 stars

The sign is brilliant

The sign is brilliant. Exactly as I imagined it would be and now has pride of place on my wife's greenhouse. The price and delivery were the best I had found abd the quality superb.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a plaque for Xmas present

Ordered a plaque for Xmas present. Did not recieve. When I messaged I was told they had issued a refund as they couldn't do it. Upon seeing reviews it would appear this is a frequent thing with the company, take your money and not send item. I would be cautious about ordering as there are plenty of other companies that do same products with excellent reviews.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I received a present from this company for my birthday and loved it so much we bought my grandsons a light for Christmas. The remote didn’t work. We messaged the seller and not only did they replace the lights with the remote but a full unit, Excellent customer service. We were really happy with their quick response and replacement in time for Christmas.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this website

Do not order from this website. I wish i read the reviews. Took my money and not received anything. I will be reporting them to trading standards and try to claim my money back from my bank.

8 November 2025
Unprompted review

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