The Crafty Bonobo Reviews 34

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I was slightly worried before placing my order having read some of the bad reviews but couldn’t have had a better service. We spoke to Elliot on the phone about a last minute order for our wedding and... See more

Rated 5 out of 5 stars

I recently ordered a LED affirmation mirror from Crafty Bonobo and I couldn’t be happier with my experience. The items are absolutely brilliant, beautifully made, high quality, and clearly crafted... See more

Rated 5 out of 5 stars

I bought a personalised name light for my partner for Christmas and he absolutely loves it! Really well made and no sharp edges and great quality. The customer service is also amazing, we had an issue... See more

Rated 1 out of 5 stars

ordered a cheese board a( gift) paid for express delivery £9.99that was 19th February ,sent email on 23rd no reply sent another email on 24th .today they sent email to say theyve refunded me my money... See more

Company details

  1. Craft shop

Written by the company

Personalised Gifts for every occasion.


Contact info

3.7

Average

TrustScore 3.5 out of 5

34 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Do not order from this website

Do not order from this website. I wish i read the reviews. Took my money and not received anything. I will be reporting them to trading standards and try to claim my money back from my bank.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Paid for a led sign. Never received the item and never received a refund when I asked 2 months after purchasing.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Omg love my order!

Omg love my order! Open it and tested. Exactly what I ordered, lights work. Arrived the next day. Definitely recommend this company. I'm saving it for my birthday but I can't wait until it's up. I'll add photos in the future if I can. Thank you!

Ordered on Amazon if that helps others feel more reassured. I felt like refunds could be sorted better on here if any worries. I had no issues with anything

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Great product!

I had a really great experience with Crafty Bonobo from start to finish. They firstly communicated really well with me, answering my questions.

And the personalised mirror sign they made is terrific. It looks exactly like the preview you see online. I love the fact it is not actually made of glass. It’s so much lighter and easier to handle (and safer) - but still has super high reflectivity.

The remote controlled LED strip is a separate element. I prefer that too (rather than being hard wired into the sign). When I hung my sign, I positioned the LED strip separately to give the perfect lighting. (If you prefer, it’s been designed to attach directly on the hanging lugs). Also, the LED lighting has a built in switch on the cable, so if the remote breaks, or you lose it, you can still use the lighting.
Very pleased.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

I've tried to call

I've tried to call
WhatsApp
Email and nothing
On Facebook you see videos of a woman throwing things away and that's what it seems some reviews are awful.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, delivery as expected within 3 days of ordering. Slight issue with my product, good email communications and dispatch of a new sign the same day. Thank you

5 September 2025
Unprompted review
Rated 1 out of 5 stars

Paid for a few items from Crafty Bonobo…

Paid for a few items from Crafty Bonobo but they never sent everything I ordered the only response I recieved was them asking me if I checked the package. They then never responded to any emails at all. So the only recommendation I can give is to avoid them and buy from someone else

12 August 2025
Unprompted review
Rated 1 out of 5 stars

Item not delivered

Hi has anyone actually had a delivery from this company, ordered an LED sign in May , I paid £238 and I still haven’t got it , they won’t answer the phone or emails !!! I have the bank onto it now !!!!

18 May 2025
Unprompted review
Rated 1 out of 5 stars

Flawed mirror marked and scratched

Flawed mirror marked and scratched. I paid 84.99 and can't give it as a gift. Refused me a refund despite sending photos. Cheap, flimsy. Don't bother. You would get a classier gift down at home bargains. Scumbags now I don't have a wedding gift to give to my neice.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company!

Ordered for the first time,absolutely fantastic service! Answered a question promptly ,you get a 10% discount on first order,was dispatched a delivered so fast,the quality is amazing,will definitely order again!

17 March 2025
Unprompted review

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