I was slightly worried before placing my order having read some of the bad reviews but couldn’t have had a better service. We spoke to Elliot on the phone about a last minute order for our wedding and... See more
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I recently ordered a LED affirmation mirror from Crafty Bonobo and I couldn’t be happier with my experience. The items are absolutely brilliant, beautifully made, high quality, and clearly crafted... See more
I bought a personalised name light for my partner for Christmas and he absolutely loves it! Really well made and no sharp edges and great quality. The customer service is also amazing, we had an issue... See more
ordered a cheese board a( gift) paid for express delivery £9.99that was 19th February ,sent email on 23rd no reply sent another email on 24th .today they sent email to say theyve refunded me my money... See more
Company details
Written by the company
Personalised Gifts for every occasion.
Contact info
59 Primrose Court, NP44 6JL, Cwmbran, United Kingdom
- info@thecraftybonobo.com
- thecraftybonobo.com
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Do not order from this website
Do not order from this website. I wish i read the reviews. Took my money and not received anything. I will be reporting them to trading standards and try to claim my money back from my bank.
Avoid
Avoid. Paid for a led sign. Never received the item and never received a refund when I asked 2 months after purchasing.
Omg love my order!
Omg love my order! Open it and tested. Exactly what I ordered, lights work. Arrived the next day. Definitely recommend this company. I'm saving it for my birthday but I can't wait until it's up. I'll add photos in the future if I can. Thank you!
Ordered on Amazon if that helps others feel more reassured. I felt like refunds could be sorted better on here if any worries. I had no issues with anything
Great product!
I had a really great experience with Crafty Bonobo from start to finish. They firstly communicated really well with me, answering my questions.
And the personalised mirror sign they made is terrific. It looks exactly like the preview you see online. I love the fact it is not actually made of glass. It’s so much lighter and easier to handle (and safer) - but still has super high reflectivity.
The remote controlled LED strip is a separate element. I prefer that too (rather than being hard wired into the sign). When I hung my sign, I positioned the LED strip separately to give the perfect lighting. (If you prefer, it’s been designed to attach directly on the hanging lugs). Also, the LED lighting has a built in switch on the cable, so if the remote breaks, or you lose it, you can still use the lighting.
Very pleased.
I've tried to call
I've tried to call
WhatsApp
Email and nothing
On Facebook you see videos of a woman throwing things away and that's what it seems some reviews are awful.
Great service
Great service, delivery as expected within 3 days of ordering. Slight issue with my product, good email communications and dispatch of a new sign the same day. Thank you
We absolutely love our bar sign
We absolutely love our bar sign, it was just what we wanted and looks great. Would definitely recommend to anyone looking for a personalised LED sign, reasonably priced too.
Paid for a few items from Crafty Bonobo…
Paid for a few items from Crafty Bonobo but they never sent everything I ordered the only response I recieved was them asking me if I checked the package. They then never responded to any emails at all. So the only recommendation I can give is to avoid them and buy from someone else
Non delivery and no reply from company
I ordered an item 4 weeks ago and still haven’t received it. I have tried to contact them numerous times but they will not answer any emails or get back to you. They have taken my money.
Item not delivered
Hi has anyone actually had a delivery from this company, ordered an LED sign in May , I paid £238 and I still haven’t got it , they won’t answer the phone or emails !!! I have the bank onto it now !!!!
Flawed mirror marked and scratched
Flawed mirror marked and scratched. I paid 84.99 and can't give it as a gift. Refused me a refund despite sending photos. Cheap, flimsy. Don't bother. You would get a classier gift down at home bargains. Scumbags now I don't have a wedding gift to give to my neice.
Ordered a birthday gift which didn’t…
Ordered a birthday gift which didn’t arrive, emailed them and was asked if I actually ordered despite my money being taken and confirmation of my purchase. Pay pal swiftly refunded me.
Fantastic company!
Ordered for the first time,absolutely fantastic service! Answered a question promptly ,you get a 10% discount on first order,was dispatched a delivered so fast,the quality is amazing,will definitely order again!
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