5 stars every time! We have used The Cravery twice now and each time the amazing team have exceeded expectations. We recently purchased our wedding cake from them and they couldn't have don... See more
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Guess what? For our big 10th anniversary was coming up, we contacted our favourite Cravery Cake bakery (again, after so many cakes they had made for us already🥳) ! And wow, did they deliver! Their ca... See more
Company replied
Absolutely superb from start to finish. Web site is fab, easy to use, loads of info & contains huge variety. The cake - Pearls & Blush - was a jaw dropper including the fresh roses and 25+ guests all... See more
Company replied
The whole experience from start to end has been faultless. Something that touched my heart was their cake delivery Birmingham team; who gave us a one-hour time slot, the night before. Our birthday cak... See more
Company replied
Company details
Written by the company
We are passionate about creating edible works of art for special occasions like weddings, baby showers, birthday parties, corporate events, and other special occasions. Our beautifully designed handcrafted products include bespoke cakes, cupcakes, cupcake bouquets, pizza cakes, cake doughnuts, popsicles and many other cake products.
Contact info
The Cravery Cakes, Blackthorn House, St Paul's Square, B3 1RL, Birmingham, United Kingdom
- +443452572527
- info@thecravery.co.uk
- thecravery.co.uk
4.5
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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In terms of ordering a cake
Stitch Birthday Cake - Poor
In terms of ordering a cake, the ordering process was quick and easy.
This was a Stitch (from Lilo and Stitch) birthday cake. While the presentation was really great, the flavour itself wasn't nice at all.
The design of the cakes was blue (for obvious reasons), which was white chocolate ganache with a colouring, unfortunately the colouring didn't have a nice taste (it was very strong) it gave a very alcoholic flavour, *ehem* excuse me, but it also had an effect in the toilet department.
The sponge was a chocolate cake, this was nice, but the hazelnut filling inside however wasn't great either.
I did receive a whattsapp message from the company asking how the cake was received. I did relay my issues but I never received a response back unfortunately, which is poor.
9 September 2023
Unprompted review
Reply from Thecravery
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with the Stitch birthday cake wasn’t up to your expectations, and we sincerely apologise for the issues you encountered.
We appreciate your comments regarding the flavour, and we take your concerns about the colouring and filling very seriously. We always strive to balance both the look and taste of our cakes, and we’re disappointed to hear that this wasn’t achieved for your order. Your feedback has been shared with our baking team to ensure improvements are made.
Regarding the lack of follow-up after your WhatsApp message, this is certainly not the level of service we aim to provide. We apologise for this oversight, and we’ll review our communication process to make sure every concern is properly addressed.
We value your feedback and would love the opportunity to make things right. Please feel free to reach out to us directly, and we’ll do our best to ensure a better experience for you in the future. Thank you again for bringing this to our attention.
Amazing cupcakes
Ordered the rose cupcakes for my best friend's birthday, with very little notice. However the lady I spoke with on the phone was very helpful and polite said it would be fine for delivery even though it was last minute. They arrived the next day looked and tasted amazing!! Premium cupcakes 10/10 would definitely recommend. Thank you for making my friends birthday extra special! :)
9 September 2023
Unprompted review
Reply from Thecravery
We're delighted that we could contribute to your friend's special day! It's wonderful to hear that the rose cupcakes arrived on time and were both visually and taste-wise amazing. Providing premium cupcakes and making your friend's birthday extra special is truly our goal.
Your recommendation means a lot to us, and we'll be here whenever you're ready to celebrate another occasion with our delightful treats. Thank you for choosing us and for your kind words! :)
Excellent service at short notice
My second time using The Cravery. Camila helped me with a cake at short notice. Communication was her was quick and thorough. Nothing was too much trouble. Tops my list of bakeries.
14 July 2023
Unprompted review
Reply from Thecravery
Thank you for choosing The Cravery again! We're delighted to have had the opportunity to assist you with your cake on short notice. We're glad to hear that Camila's quick and thorough communication made the process smooth for you. We strive to go above and beyond to accommodate our customers' needs, and it's wonderful to know that nothing was too much trouble for you. Topping your list of bakeries means a lot to us, and we truly appreciate your continued support. We look forward to serving you again in the future!
What can I say the best cake ever
What can I say the best cake ever. I ordered the cake for my grandson’s first birthday, not only did it look amazing it was by far the tastiest cake I have ever had. From ordering the cake to collection it has been an amazing service, will definitely order from them again.
9 July 2023
Unprompted review
Reply from Thecravery
Thank you for your glowing review! We're thrilled to hear that you found our cake to be the best ever and that it made your grandson's first birthday extra special. We take pride in creating visually stunning and delicious cakes for our valued customers. Your kind words about our service are greatly appreciated, and we look forward to serving you again in the future. Thank you for choosing us!
Best cakes ever
What can i say ive had cakes off these guys for a few years now and they have always been amazing and taste amazing customer service is lovely and helpful too delivery always on time so glad i found them booking and receiving amazing cakes in a few minutes fit in fantastic with a busy life
12 May 2023
Unprompted review
Reply from Thecravery
We're absolutely delighted to have been your go-to choice for cakes over the years! It's wonderful to hear that our cakes have consistently been amazing in taste and quality, and that you've had positive experiences with our customer service team. We understand the value of timely deliveries and making your life easier, and we're thrilled to fit into your busy schedule seamlessly. Your loyalty and kind words are truly appreciated, and we're here to continue delivering amazing cakes whenever you need them. Thank you for being a valued customer!
Quality cake with an amazing design
Quality cake with an amazing design. Went down such a treat with the birthday boy and guests. Arrived on time on the day with no issues with delivery. Delicious, affordable and looking forward to ordering from the Cravery again.
1 June 2023
Unprompted review
Reply from Thecravery
We're thrilled to hear that the cake we provided was of high quality and had an amazing design that delighted the birthday boy and guests. Punctual delivery is important to us, and we're glad there were no issues. Your description of the cake being delicious, affordable, and your anticipation of ordering from us again means a lot. We can't wait to serve you once more and continue to be a part of your special moments in the future. Thank you for choosing The Cravery!
I bought the BMW cake for my grandsons…
I bought the BMW cake for my grandsons 18th Birthday. It was amazing and just as the picture shows it. Everyone at the event made a comment about it. It tasted amazing too! I will definitely use this company again. Thank you again!
12 May 2023
Unprompted review
Reply from Thecravery
We're thrilled to hear that the BMW cake for your grandson's 18th birthday was a hit and that it lived up to the picture! It's wonderful that it caught the attention of everyone at the event. The fact that it tasted amazing is equally important to us. We truly appreciate your kind words and are honored to have been a part of this special celebration. We look forward to the opportunity to serve you again in the future. Thank you for choosing us!
I ordered a smash heart the day before…
I ordered a smash heart the day before I needed it which was also a bank holiday and the store ensured I got it the next day delivered in perfect condition. It was the tastiest chocolate I’ve ever had me and my sisters loved it absolutely 100/10 from delivery to taste to communication couldn’t be happier!!
1 May 2023
Unprompted review
Reply from Thecravery
We're delighted to hear about your wonderful experience! Ordering a smash heart on short notice, especially on a bank holiday, and receiving it promptly and in perfect condition is a great testament to our team's dedication. Knowing that it was the tastiest chocolate you've ever had and that you and your sisters loved it means a lot to us. Your perfect 10/10 rating across the board, from delivery to taste to communication, is the best compliment we could receive. We're here to create more delightful moments for you in the future, and we look forward to serving you again. Thank you for your kind words and for choosing us!
Another fantastic cake
Another fantastic cake. Fantastic service. I tell everyone to go to these guys. The only complaint we have is that the cake is just TOO GOOOOOD!
24 April 2023
Unprompted review
Reply from Thecravery
We're thrilled to hear that you had yet another fantastic experience with our cake and service! Your enthusiastic recommendation to everyone is greatly appreciated. As for the cake being "TOO GOOD," well, we consider that a delicious problem to have! We're here to bring sweetness and joy to your celebrations, and we look forward to crafting more irresistibly delicious cakes for you in the future. Thank you for your kind words and continued support!
Super responses at all time and very…
Super responses at all time and very helpful
16 April 2023
Unprompted review
Reply from Thecravery
Thank you for your kind words! We're delighted to hear that you've received super responses and found our team to be very helpful. Providing excellent customer service is a top priority for us, and we're always here to assist you in any way we can. If you have any more questions or need further assistance in the future, don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your support!
Best cake company. Highly recommend. 😁
This company is absolutely wonderful. Their customer service is highly fast and efficient, and they are also very friendly. I am impressed by all the types of cakes and designs at a reasonable price. Very best of luck to this company.
9 September 2022
Unprompted review
Reply from Thecravery
Thank you so much for your kind and encouraging words! We're thrilled to hear that you've had a wonderful experience with us. Providing fast and efficient customer service is one of our top priorities, and we're delighted to hear that our team has been friendly and helpful. We take great pride in offering a wide variety of cakes and designs at reasonable prices to cater to our customers' diverse needs. Your best wishes mean a lot to us, and we're committed to continuing to provide you and our valued customers with top-quality service and delicious cakes. Thank you for your support!
Highly recommend this celebration cake…
Highly recommend this celebration cake Birmingham service, the communication was consistent and received fast responses to my queries. The cake delivery Birmingham service was smooth and the cake tasted scrumptious.
18 March 2023
Unprompted review
Reply from Thecravery
We sincerely appreciate your recommendation of our celebration cake service in Birmingham! It's fantastic to hear that our communication was consistent and that you received fast responses to your queries. Smooth cake delivery is essential to us, and we're delighted to know that the cake tasted scrumptious, delivering on both taste and service. Your support means a lot to us, and we look forward to serving you again for your future celebrations. Thank you for choosing us!
The whole experience from start to end…
The whole experience from start to end has been faultless. Something that touched my heart was their cake delivery Birmingham team; who gave us a one-hour time slot, the night before. Our birthday cakes delivered Birmingham delivery zone was within the specified time. That helped me plan the party better!
18 March 2023
Unprompted review
Reply from Thecravery
We're absolutely thrilled to hear that your entire experience with us was faultless and that our cake delivery team in Birmingham provided you with a one-hour time slot, allowing you to plan your party more efficiently. It's these small details that we believe can make a big difference in ensuring your celebration goes smoothly. Your satisfaction is our priority, and we're grateful for the opportunity to be a part of your special moments. Thank you for your kind words, and we look forward to serving you again in the future!
Thoroughly impressed with this cake…
Thoroughly impressed with this cake makers Birmingham. The design was exactly as shown on the website, so couldn’t have asked for more. All of our guests loved the cake and praised it.
18 March 2023
Unprompted review
Reply from Thecravery
We're absolutely delighted to hear that you were thoroughly impressed with our cake makers in Birmingham! It's wonderful to know that the cake's design was exactly as shown on the website, meeting your expectations perfectly. The fact that all of your guests loved and praised the cake is truly rewarding for us. Your satisfaction and the positive feedback from your guests are what we strive for. Thank you for choosing us, and we look forward to creating more delightful cakes for you in the future!
Honestly recommend this cake Birmingham…
Honestly recommend this cake Birmingham service. This is the best bakery Birmingham I have found so far. Cakes and services are outstanding.
10 March 2023
Unprompted review
Reply from Thecravery
We greatly appreciate your honest recommendation of our cake service in Birmingham! It's fantastic to hear that you consider us the best bakery in Birmingham, and we're thrilled that both our cakes and services have met and exceeded your expectations. Your satisfaction is our ultimate goal, and we're here to continue delivering outstanding cakes and service. Thank you for your kind words and for choosing us!
Great communication and great cakes
Great communication and great cakes. I order a few other things which all turned out great and tasted fantastic.
9 March 2023
Unprompted review
Reply from Thecravery
We're delighted to hear that you had a great experience with us, from excellent communication to enjoying our cakes and other items! Your satisfaction and enjoyment are what we strive for, and it's wonderful to know that everything turned out great and tasted fantastic. Thank you for choosing us, and we look forward to serving you again in the future for more delicious treats and seamless communication!
The website is well put together with…
The website is well put together with enticing visuals, most importantly it is easy to navigate. After putting through my order I Immediately received confirmation of receipt via email. The company is also readily contactable on their WhatsApp number.
27 February 2023
Unprompted review
Reply from Thecravery
Thank you for your positive feedback! We're thrilled to hear that you found our website well-organized with enticing visuals and easy navigation. Providing a user-friendly online experience is important to us. We're also glad to hear that you received immediate confirmation of your order via email and that you can easily contact us through WhatsApp. Our aim is to make the ordering process smooth and accessible for our customers. Your support is greatly appreciated, and we look forward to serving you again in the future!
Great service and tasty cakes
18 February 2023
Unprompted review
Reply from Thecravery
Thank you for your kind words and positive review! We're delighted to hear that you had a great experience with our service and enjoyed our tasty cakes.
Would defiantly recommend
Would defiantly recommend! The cake looked and tasted beautiful. The smell in my fridge was unreal… we usually wait until the evening to do the birthday cake, but this year we had it for breakfast!!
I have since tried another company for a cake due to it being more local and practical for collection, however nothing compared to the quality of the cake made by Thecravery. I will defiantly be using them in the future!
23 June 2022
Unprompted review
Reply from Thecravery
Thank you so much for your amazing review and recommendation! We're thrilled to hear that you were delighted with the appearance and taste of the cake we made for you. It's always our goal to create beautiful and delicious cakes that leave a lasting impression. We're glad to know that the aroma of the cake in your fridge was irresistible, prompting you to indulge in it for breakfast—what a delightful way to celebrate! Your satisfaction and enjoyment mean the world to us. Your loyalty and trust are invaluable to us, and we look forward to serving you in the future.
great experience
i am living abroad.and gave order thru their web. they are very professional,sameday fast delivery amazing.and choclate heart shape is delicious.my friend like it.
thank you
26 January 2023
Unprompted review
Reply from Thecravery
We're thrilled to hear about your positive experience with our professional and fast delivery service, especially since you placed your order through our website from abroad. We appreciate your trust in us and your kind words.
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