The Credit ProsReviews 

4,168
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and genuine interest in assisting with credit issues, making interactions feel personal and professional. The customer service is frequently highlighted as exceptional, with many appreciating the clear explanations and supportive approach. People describe the overall service as smooth, easy, and efficient, noting that the company makes the credit repair process understandable and stress-free. However, some people were dissatisfied with the follow-through on promises, mentioning that initial contacts felt like sales pitches rather than genuine assistance. A few other people also felt that there was a lack of contact from specialists after the initial onboarding, leading to unmet expectations regarding consultations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, knowledge,... See more

Service

Reviewers highlight positive aspects of service, with many recommending it for credit repair due to the... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as personal, easy... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting positive interactions where their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Probably some of the best customer service I have had in awhile, every one is so friendly, knowledgeable and really helpful . It's not overwhelming neither, or fake. You can tell they have an honest i... See more

Company replied

Rated 5 out of 5 stars

I want to give a shout out to Mr. Push for, being such a Awesome employee at credit pros for, my disability check has been cut off plus, I was in a car accident last year in August of 2025 and all I e... See more

Company replied

Rated 5 out of 5 stars

Spoke with someone from credit pros about the process of building credit to get my score up, he was very helpful and described everything so I could completely understand what the process entailed. I... See more

Company replied


Company details

  1. Credit Counselling Service
  2. Financial advisor

Written by the company

The American consumer's choice for credit repair. The Credit Pros have improved the lives of thousands of consumers by repairing some of the most damaged credit reports in America. The Credit Pros are an Inc. 5000 recipient two years and running, while also boasting an accredited A+ rating with the BBB.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,168)

1,843 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome customer service and explained…

Awesome customer service and explained everything in detail.

22 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback, Anders! We're thrilled to hear that you had a great experience with our customer service team. Clear communication is key for us, and we're glad it made a positive impact. We appreciate your support!

Rated 5 out of 5 stars

Fast work taking care of credit

16 October 2025
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Melissa! We’re thrilled to hear you had a positive experience with our fast service. Helping you with your credit needs is our top priority, and we appreciate your kind words!

Rated 5 out of 5 stars

Tommy Potter was amazing in assisting…

Tommy Potter was amazing in assisting me to set this up to help me with getting a forever home for my family! Thank you for being amazing and helping us get to where we need to be!

Amanda Ince

22 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Amanda! We're thrilled to hear about your positive experience with Tommy. Helping families secure their forever homes is what we strive for, and it’s great to know we made a difference for you. Best wishes on this exciting journey!

Rated 5 out of 5 stars

Fingers crossed 🤞🏼 customer service has…

Fingers crossed 🤞🏼 customer service has been top notch

22 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Jordan! We're thrilled to hear you had a great experience with our customer service. Your support means a lot to us, and we’re here to help whenever you need!

Rated 5 out of 5 stars

Experience i had with Credit Pro

The experience i had with Credit Pro was excellent, they explained everything that they saw on my credit report, helped me get my credit report cleaned up from issues that was hurting my credit score, they do help with getting the your credit score up so you will be able to get that new car or house loan, an excellent company that helps

21 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic review, Deborah! We're thrilled to hear that our team was able to help you understand your credit report and improve your score. We appreciate your kind words and are here to support you in achieving your financial goals!

Rated 5 out of 5 stars

Great service

Great service, highly recommended.. I absolutely love the way this company helped me and my family.. Thank you..

21 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We’re truly grateful for the opportunity to assist you and your family. It means a lot to hear that you had such a positive experience with us. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.

Rated 5 out of 5 stars

The Credit Pros

They were 100% reassuring and very capable of clearing up my credit. A lot of positive vibes coming my way.

21 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, JoElla! We're thrilled to hear you felt reassured and supported throughout your credit journey. Your positive vibes mean a lot to us, and we’re here to help you every step of the way!

Rated 5 out of 5 stars

Best experience I have ever had very…

Best experience I have ever had very good

20 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We’re thrilled to hear this was the best experience you’ve ever had. Providing excellent service is our top priority, and we truly appreciate your support. We look forward to continuing to serve you!

Rated 5 out of 5 stars

This service was very smooth!!

This service was very smooth!!! My agent was compassionate, caring, understanding, patient, and honest. This is the fist time I actually felt comfortable and sure of something helping me. So Thank you again!!

20 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your thoughtful feedback! We’re truly glad to hear that your experience felt smooth and supportive from start to finish. It means a lot to know that our agent was able to provide the compassion, patience, and honesty you deserve. We’re honored to have earned your trust, and we’re here for you every step of the way. Thanks again for choosing us!

Rated 5 out of 5 stars

Awesome customer service!!!!

20 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback! We're thrilled to hear you experienced our awesome customer service. Your satisfaction means the world to us, and we look forward to continuing to provide you with great support!

Rated 5 out of 5 stars

Adam was very patient and helpful !100%…

Adam was very patient and helpful !100% reccomend!

20 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Tenzing! We're thrilled to hear about your positive experience with Adam. Our team strives to provide the best support, and your recommendation means a lot to us. We look forward to helping you again in the future!

Rated 5 out of 5 stars

They were easy to work with and give a…

They were easy to work with and give a great experience all the way around

8 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind feedback! We’re so glad to hear that you found our team easy to work with and had a great experience from start to finish. We truly appreciate your support and look forward to assisting you again whenever you need us.

Rated 5 out of 5 stars

Credit pros always helps whenever I…

Credit pros always helps whenever I call them with questions and the staff is always pleasant. They eliminated much of my negative credit and my score increased to the point of being accepted for a credit card. I’m so happy!

15 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for sharing your experience! We’re thrilled to hear that our team has been helpful, pleasant, and able to support you throughout your credit journey. Congratulations on your progress and on being approved for a credit card—that’s a big milestone! We truly appreciate your trust in The Credit Pros and look forward to continuing to support your financial goals.

Rated 5 out of 5 stars

Very professional and helpful highly…

Very professional and helpful highly recommend

17 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We truly appreciate your recommendation and are glad you found our service professional and helpful. It was a pleasure assisting you, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Super was very helpful and helped me…

Nuper was very helpful and helped me understand everything.

16 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Sandra! We’re thrilled to hear that Nupur provided helpful support and clarity. Our team is dedicated to ensuring you have the best experience possible. If you have any more questions, feel free to reach out!

Rated 5 out of 5 stars

Tyne at the credit pros

I was speaking with Tyne from credit pros today. He was friendly, kind, knowledgeable and informative in this process He listened to my story and was understanding of my personal situation with the loss of my husband and my financial difficulties. Thank you for steering me in the right direction .

17 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, JoAnn! We're glad to hear that Tyne provided such supportive and knowledgeable guidance during your visit. It's important to us to listen and understand our clients' unique situations. We're here for you on your journey to financial wellness.

Rated 5 out of 5 stars

Great service

Great service . Very informative

17 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Stephen! We're thrilled to hear you had a great experience and found our service informative. Your satisfaction is our priority, and we appreciate your feedback!

Rated 5 out of 5 stars

I love the way they take time out to…

I love the way they take time out to help there people

4 March 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, LaVeeda! We appreciate your kind words and are thrilled to hear that our team made a positive impact. Helping our clients is our top priority, and your feedback motivates us to continue providing excellent service.

Rated 5 out of 5 stars

The credit pros are always helpful very…

The credit pros are always helpful very knowledgeable and stay on top of your credit

16 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Marcel! We’re thrilled to hear that you find our team helpful and knowledgeable. Your satisfaction is our priority, and we’re here to support you every step of the way on your credit journey.

Rated 5 out of 5 stars

Good very good

16 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We’re glad to hear you had a very good experience with us. If there’s anything more we can do to support you, we’re always here to help.

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