I visited the shop for the first time recently and purchased several items. On returning home I then ordered something else online. The order was processed immediately and arrived a few days later by... See more
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Review summary
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Reviews shaping this summary
The company were very helpful in the shop which I visited while I was on holiday, I paid postage to have my purchase posted, I ordered some more items and paid postage again which the company refunded... See more
If I could rate these people higher I would. I wanted to order something off Amazon but due to my age restriction (im 67 btw) they ordered on my behalf direct from the manufaturer and mailed it to ou... See more
Company replied
One of the mugs I’d ordered wasn’t available and I received a phone call to suggest an alternative. This I accepted and my parcel was received a day or so later very well packed to ensure no breakages... See more
Company replied
Company details
- #13 of 93 best companies in Kitchenware Shop
- #23 of 92 best companies in Hardware Shop
Written by the company
The Crock Ltd is an independant store based in the North Cotswolds, selling everything you need for your kitchen and home, from pots and pans to paintbrushes and screws.
Contact info
Digbeth Street, GL54 1BN, Stow-on-the-Wold, United Kingdom
- 01451870340
- crockorders@aol.com
- thecrockltd.co.uk
4.9
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great communication quick delivery and…
Great communication quick delivery and a nice handwritten note saying thank you which I think makes all the difference and makes me want to order again
18 August 2025
Reply from The Crock Ltd
Thank you for your positive review Deborah, we find it's the little things that make the difference!
Great attention to a very small order
Crock Ltd telephoned me to check exactly what it was I wanted; considering it was such a small order, I was doubly impressed.
Also, sent me a small pack of Haribos - I hope they stay in profit!
15 August 2025
Reply from The Crock Ltd
Thank you for your positive review Judy, hope you enjoyed the Haribo!
Reply from The Crock Ltd
Thank you for your 5 star review Janet
Reply from The Crock Ltd
Thank you for your 5 Star review Michele
2 snack size trays in lovely pastel colours …
I ordered 2 small sized trays from The Crock. Ordering on line was easy, & I was able to choose the colours in lovely pastel shades.
Delivery was very quick, & they are just what I was looking for. They are big enough to put a cereal bowl on, or snacks for ourselves or our young grandson.
10 August 2025
Reply from The Crock Ltd
Thank you for your positive review, glad you were able to find what you were looking for!
Very good indeed
Very good indeed. Been rang to ask what colours etc I wanted for my order. Packed beautifully with some free sweeties. Extremely pleased with the service.
5 August 2025
Reply from The Crock Ltd
Thank you for the positive review Waveney, glad you're pleased with the service!
Reply from The Crock Ltd
Thank you for your positive review Marian, we pride ourselves on excellent service!
Excellent service all round from order…
Excellent service all round from order to delivery.
4 August 2025
Reply from The Crock Ltd
Thank you for your positive review Jane, we pride ourselves on excellent service!
Excellent service,would highly…
Excellent service,would highly recommend pleasure to deal with
23 July 2025
Reply from The Crock Ltd
Thank you for your positive review Mr J!
Good service.
Parcel received intact and we'll packed. Staff member very helpful with my query. Happy with product and service. Highly recommend this company.
9 June 2025
Reply from The Crock Ltd
Thank you for your positive review Angie!
Reply from The Crock Ltd
Thank you Miss Riley for the positive review, many of our mugs are fired in-store in our own kiln so we're glad you like them!
Delighted
Mine was only a small order(2 Mugs) unfortunately one of my choice was out of stock. I had a very friendly call from James asking if I would like to make another choice, I invited him to choose an alternative for me , the order arrived arrived two days later. Great service !
28 April 2025
Reply from The Crock Ltd
Hi Rita
Thank you so much for your review, no order is too small, hope your enjoying your mugs
Clare
Excellent all round
Good product. Sensibly packaged and quickly delivered. Personal service
7 April 2025
Reply from The Crock Ltd
Dear Lynfa
Thank you for your order and delighted your happy with your product
thanks again
Clare
Reply from The Crock Ltd
Dear Neil
So pleased that your were happy with your order, we try to get orders out same day
thank you again
Clare
Reply from The Crock Ltd
Dear David
Thank you for your kind review we try to get all of our orders out to our couriers on the same day.
thank you
Clare
Slightly disappointed as the mug tree…
Slightly disappointed as the mug tree was not exactly as advertised. I had ordered it to match others I own.
13 March 2025
Reply from The Crock Ltd
Good Morning Elizabeth,
I hope you are well, Firstly once again our apologies that you are unhappy with your product.
Further to our email last week I have been in contact with Apollo directly and have been advised that the stamp you were expecting on the top of your item has been removed from the full beech range of products, so to keep cost down.
Obviously manufacturing changes like this are out of our control but we will update our images on our website for relevant products.
If you would like to return the product I am more than happy to arrange a returns label to be emailed to you?
Once again our apologies.
Kind regards
Lee
Reply from The Crock Ltd
Dear Nassimah
So pleased you got your delivery in speedy time
Thank you
Clare
Crome soap that I ordered was perfect, thrilled with my purchase
I'm completely delighted with my purchase , exactly as described and exactly what I wanted, cannot fault The Crock Ltd for speedy service and amazing packaging
28 February 2025
Reply from The Crock Ltd
Dear Karie
Thank you for your kind words, we try to recycle as much packaging as possible and get orders out same day. We are so please that you are delighted with your product
Thanks again
Clare
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