The Curious Drinker Reviews 

Late delivery took up my time.
Kept getting false information, regarding delivery

Change in name meant historic points accrued were lost without suitable warning. They only tell you a box is ready the same day they will bill you and they wont let you cancel or skip the box then even though it is nearly a week before it actually arrives and it hasnt even been billed or packed at that stage, Most GIns are mediocre at best. Overall it seems like a massive scam and cancelling is impossible online - you have to phone them up and listen to them offer various other options before you can actually cancel the subscription. They know this will be illegal next year but are clearly waiting until the last possible minute to rectify it as currently i suspect it makes them more money to do it this way and manipulate thier customers.

Keenan at customer support was very helpful and resolved my issue.

Anna was really helpful, great service, she quickly cancelled my membership as I find i am not using it and it is becoming more and more expensive and getting less items in the box

Unfortunately I received a delivery where my gin had been removed. The Club sorted out a refund straight away but I decided to cancel my membership to avoid any repetition. Anna was very helpful in arranging to cancel and did her best to try and persuade me not to go! She was very helpful and friendly.

Really great gift pack. Family that didn't get one were jealous. Popcorn crisps were a bit odd though :D

The box had a good mix of rums and gins along with all ingredients for making great cocktails at home. Enjoyed the flavours and the experience.

Got given a free taster box after purchasing something on a different website, as it was free I decided to give it a go. However, they did not state anywhere that you were signing up for a subscription. I checked my emails and nothing was stated until I got an email a month later saying your box is on its way and then money was taken from my account. I disputed this and asked for the order to be cancelled and to be refunded. The customer service was awful saying I can’t get a refund and the subscription details is mentioned in FAQs why would I check that unless I had questions? I had no reminder emails of my subscription and was completely blindsided by it.

Chaney in customer service was more focused on getting me to stay and keep my membership than helping my issue. I checked their online returns policy which stated I would get refund if I returned the box sealed. I sent this to Chaney and she then mentioned yeh that’s fine, but still saying I hope you change your mind when you get the box! Then when I tried to return I was being told I had to do it all myself, no easy online system or returns code I had to pay £11 and return myself. I disputed this saying I’m not paying for a return for something I did not want or willingly sign up for. Chaney responded with you have to pay yourself. I have decided not to do this as it’s not worth my time.

Super unhelpful website, not easy to cancel membership had to end up emailing again then they eventually cancelled it. I am really disappointed in the poor customer service and lack of communication with regards to subscriptions

We had the Rum subscription. It was a present for my husband’s birthday! He absolutely loved it (and so did I 😜)
Every Rum we had was really nice and the cocktails in the magazine were always beautiful. The only reason we cancelled is because we’ve decided to stop drinking alcohol for the time being. We may restart the subscription again one day, though! Who knows.

There was an issue with my first order due to the courier, not the company. The team was very quick to respond via email and issue a refund. Then I called the company and spoke to Anna who dealt with another request very promptly. Great customer service

Anna gave me all the options and spoke very professionally.

Keenan very helpful however would prefer to be able to manage cancellation online.

Great customer service. Thank you Desmond

Curious drinker been getting craft gin off of these guys for a few years the gin boxes are amazing getting craft gins that i would never have tried highly recommend to anyone to join can do all options monthly , quarterly to suit yourself and can freeze deliveries when needing to catch up with your gin consumption

It was annoying having to call to cancel membership and have to listen to a lengthy recorded message, then have to explain my reasons for cancelling. I should be able to cancel through the app/online

Anna was great on the phone, my experience has been good with curious drinker. Would have been nice to be able to cancel online instead of a phone call.

Products are good, a service I would recommend. Service agent Anna was very helpful.

Awful service. Trying to cancel is a nightmare.

Then you want to refuse delivery but there is no return address which means you have to pay to return.

Avoid!