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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional yet warm approach, making them feel at ease and supported. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and explain everything clearly without judgment. The overall service is described as excellent, with consumers appreciating the efficiency and ease of the process, which often helps alleviate stress and worry. However, some customers expressed dissatisfaction with the initial contact experience, citing concerns about being asked for significant personal information before proper introductions and feeling rushed or spoken over during conversations. A few other people also felt that the suggestion to use WhatsApp for sensitive information was unprofessional, and some experienced delays in receiving promised callbacks.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness, patience, and... See more

Service

Consumers find service to be positive. Many customers express appreciation for the professional, supportive,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Many customers praise the ease and comfort they felt when... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process straightforward, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been struggling for a long time as a single father with debts breathing down my neck but within 15 minutes of filling out the form Ryan from the debt centre took me through everything single step... See more

Company replied

Rated 5 out of 5 stars

Daniel & James have been amazing . From first contact i have been put at ease . I cant thank these two enough . If your looking for advice and support with financial matters i certainly recommend hig... See more

Rated 5 out of 5 stars

These are absolutely amazing, the staff are amazing,my advisor was Ryan, he was great, he was very professional yet friendly and warm so i felt totally reassured. The other staff too, was also warm,... See more

Company replied

Rated 5 out of 5 stars

What can I say?....Well..... Ryan and Daniel have been absolutely amazing! They both held my hand and walked me through the entire process, explained every detail, met me with humour and made me f... See more

Company replied


Company details

  1. Alternative Financial Services

Written by the company

The road to debt freedom is there... you just have to decide to drive on it! We are here to help you consolidate your debts into one affordable monthly payment. You could legally write off up to 80% of your debts though our Government Scheme. We treat every customer as an individual and our support is tailored to your personal circumstances, ensuring your best interests are central to our advice. We define ourselves by our values as a business. These values inform the way treat our customers and our staff.


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and kind

I honestly didn't know what to expect. I was so scared things had gotten way out of control, I kept promising myself I had it under control and something else popped up that needed paid first. The guys talked me through every detail , explained everything clearly and made me feel human. There was no judgement, they didn't make me feel bad at all for my debt. Shout out especially to Sheraz and Jason .

10 June 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Elizabeth

Thanks so much for your kind review. We understand how tough it can be to take the first step, so we're proud to have been part of your journey.

Your support and feedback are greatly appreciated.

All the best to you
The Debt Centre

Rated 5 out of 5 stars

All of the team were amazing and…

All of the team were amazing and helpful.
Daniel far exceeded expectations with his help and understanding and just a top adviser.
I wish everything was as simple and helpful and these have been.
All in all I would totally recommend to anyone that finds themselves in financial difficulty. These guys are great.

5 June 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Beth

Thank you for leaving such a fantastic 5 star review.

Your feedback is important to us and allows us to continue to support people in a similar situation to you. I'm so glad you have managed to find the perfect solution!

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Feel like a huge weight has been lifted…

Feel like a huge weight has been lifted off my shoulders all thanks to Ryan he was so incredibly helpful and supportive throughout the whole process and continues to be! The man’s a saint dealing with me stressing! But no all seriousness he’s been and continues to be absolutely amazing and I can’t recommend him enough! Thankyou Ryan!

20 May 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Abbey

We're really grateful for your kind words and the 5-star rating! - Thank you.

It's always a pleasure to hear when our service hits the mark. Your feedback means a lot and motivates us to keep doing our best for people like yourself, who need debt help.

All the best
The Debt Centre

Rated 5 out of 5 stars

Danny made me feel at ease

Danny made me feel at ease, and not embarrassed to ask for help, went so smoothly and couldn't ask for more, so so helpful and friendly, feel like big weight has been lifted , all dealt with in 24 hours, thankyou so much for helping me

2 June 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Nikki

Thanks so much for taking the time to leave us a 5-star review! Feedback like yours is not only appreciated but also helps us give help to more people like yourself.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

I am SO THANKFUL to Daniel

I am SO THANKFUL to Daniel for all the help, guidance and support he provided for me during the process from the start to finish! Being in debt can give you anxiety and worry, and even feeling embarrassed, especially when talking to a stranger about such personal things! But Daniel is like a therapist I didn't know I needed! He made me feel at ease. He assured me that I've done the right thing by contacting them for help and made the process easy, took care of everything, and provided me with secure WhatsApp chat where I could send all the necessary documents at any time of the day. The whole team is very professional and organised. I am so, so grateful for them and especially Daniel, who made it all stress free so I can do my everyday tasks without worrying about the outcome! Daniel, I hope you receive the - employee of the year - reward!
With kind regards, Aiga!

29 May 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Aiga

Thank you so much for taking the time to leave such an amazing 5-star review!

We're delighted to have helped you sort out your debts. Feedback like yours is not only appreciated, but helps us keep delivering the best for people in similar situations.

Daniel appreciates your comments more than you know.

All the best
The Debt Centre

Rated 5 out of 5 stars

Daniel and danny have really helped me…

Daniel and danny have really helped me get debt free, if it wasent for them I don't know where I would be. Kept me in the loop the whole time and prepared me for all my phone calls. Thanks so much guys for helping me I really appreciate it and alot of weight lifted of my shoulders. Highly recommend. Thanks again guys your a star 🌟 😊

29 May 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Christine

We're really grateful for your kind words and the 5-star rating! - Thank you.

It's always a pleasure to hear when our service hits the mark. Your feedback means a lot and motivates us to keep doing our best for people like yourself, who need debt help.

Many thanks to you
The Debt Centre

Rated 5 out of 5 stars

Ryan was extremely helpful

I contacted your company for assistance with my finances. A lovely man called Ryan helped me through the process.
He went through all my options and explained everything very clearly so I understood everything and made me feel very comfortable.
I was very happy with his help 😊

27 May 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Zoe

Thank you for leaving us a 5 star review.

It's so good to hear you have managed to find the perfect solution for your debts. I hope this fresh start brings great things for you.

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Throughout the process of helping me…

Throughout the process of helping me resolve my debt issues , Daniel and Jason were incredibly communicative and supportive. They promptly answered my calls and emails, keeping me informed about every development. Their ability to clearly explain complex contract issues was invaluable. I would definitely recommend them.

16 May 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi there

Thank you for the fantastic 5-star review! We're so glad to hear you were happy with the service.

Your feedback is incredibly valuable to us and helps us keep providing excellent service.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Great help and advice

I had a phone call from the dept centre to help with my depts. Daniel spoke to me about my options, very friendly and gave me great advice and helped point me in the right direction.

14 May 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Richard

Thanks so much for taking the time to leave us a 5-star review! Feedback like yours is not only appreciated but also helps us give help to more people like yourself.

All the best Richard
The Debt Centre

Rated 5 out of 5 stars

I dealt with Ryan

I dealt with Ryan. Very nice guy and extremely helpful. Hopefully I’ll be sorted very soon and that’s all all down to his help. Thank you again.

13 May 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Ray

Thank you for the 5-stars! We're glad to hear you were happy with the service. Your feedback means a lot and motivates us to keep doing our best.

Thanks again Ray
The Debt Centre

Rated 5 out of 5 stars

Customer service

I contacted your company for assistance with my finances. A lovely gentleman call Ryan helped me through the process.
He went through all my options and explained everything clearly.
I was very happy with his help.

6 May 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Barbara

Thank you so much for the 5-star review! We're really glad we could support you on your journey, and it means a lot that you took the time to share your experience.

Your feedback truly helps us continue making a difference.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Sleep at night

What made my experience so good was the fact that I honestly thought this is nonsense,,,
But I can honestly say that Ryan the person I spoke to was one of the most reassuring people I,ve ever came across.Not only did he slowly and patiently walk me through the process,,,he was a very nice guy to talk to and was in no hurry to get me off the phone.I can't believe all my worrying about this one and that snatching money from my bank are over,,,Thank you very much Ryan

7 May 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Andy

Thank you so much for taking the time to leave us a 5-star review!

We're delighted to have helped you sort out your debts. Feedback like yours is not only appreciated, but helps us keep delivering the best for people in similar situations.

All the best
The Debt Centre

Rated 5 out of 5 stars

Hayward

I was draining in debt until I met Ryan on a phone call he completely put my mind at ease while tyan was working with me over the next couple of days keep me up-to-date with the process of my claim while speaking to Ryan and his team I felt less stress out now the claim went through successfully. I would like to thank Ryan and his team for a five star experience.

29 April 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Kevin

We're really grateful for your kind words and the 5-star rating! - Thank you.

It's always a pleasure to hear when our service hits the mark. Your feedback means a lot and motivates us to keep doing our best for people like yourself, who need debt help.

All the best
The Debt Centre

Rated 5 out of 5 stars

Thank you so much for helping me with…

Thank you so much for helping me with my debts its a big relief what u and the team.have done for me I really appreciate it

30 April 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Karen

Thank you so much for your feedback and the 5 star review - it means a lot to us.

We're so glad that you were happy with the service and that you found the perfect solution for you debts.

All the best
The Debt Centre

Rated 5 out of 5 stars

Such kind understanding team at this…

Such kind understanding team at this difficult time in my life .
I am so grateful and now I can move on in my life .

30 April 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Sandy

Thank you for leaving a 5 star review.

It's so good to hear you have managed to find the perfect solution for your debts. I hope this fresh start brings great things for you.

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

My experience has been nothing but…

My experience has been nothing but positive. The people I spoke with were always helping and making sure I understood the process and made it very easy as I didn’t have a clue at first!! Highly recommend to anyone struggling with debt to just make the first step!!

18 April 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi

Thank you for leaving such a great review. I'm glad we have managed to help you on your debt journey and find the best solution for you.

I wish you all the best for the future
The Debt Centre

Rated 5 out of 5 stars

5* service

5* service, very helpful, very understanding and very quick to respond. Was very fearful having to face reality and deal with my debts but thanks to Toni and Jason my mind is at ease.

I would definitely recommend to any of my friends or family if they ever needed financial advice. Thank you so much again

16 April 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Stace

Thank you so much for your kind words. It really helps others in similar situations to find the courage to reach out for help.

Me and the Team are so happy you have managed to find the right solution for your debts.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Getting myself into debt had been a…

Getting myself into debt had been a really dark time but I can honestly say making the call to The debt centre was the best thing I’ve done. I received a call back from Ryan and he made me feel at ease from the start to finish. What could have been a daunting task was made so much easier and less stressful with his light hearted approach . I can’t stress enough my appreciation for his help and guidance with everything . Highly recommend, and thankyou Ryan .

14 April 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Frances

Thank you so much for your kind words and 5 star review.

It really means a lot to the whole team knowing that your experience with us has been so positive. Especially to those seeking financial help with their debts, this will go a long way.

Much appreciation.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

I was well looked after by Ryan and…

I was well looked after by Ryan and daniel and there whole team that helped me gain control of my finances again. I was spiralling out of control got 1 credit card then another then a loan to pay off the credit cards and where my credit was so bad. I had such bad credit rating my apr was so high like 770% on loans which made my payments so high. This team really saved me and enabled me to get my finances clear and finally see a light at the end of the tunnel
Massive respect to Daniel and Ryan especially. Nothing but 5⭐️⭐️⭐️⭐️⭐️ from me thank you so much

10 April 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi James

Thank so much for leaving such a fantastic review. It really does help others in similar situations to gain the courage to reach out for help.

We wish you all the best for the future.
The Debt Centre

Rated 5 out of 5 stars

Exceptional Service – Highly Recommended!

I recently reached out to the debt centre, and I must say, their expertise and professionalism are truly outstanding. Their communication is exceptional and always on point, making the entire process seamless. A special mention to Toni and Ryan, who have been incredibly helpful and supportive throughout the process. They not only guided me, but also presented me the alternative solutions based on my circumstances. If you are struggling with debt, I highly recommend reaching out to them - they are truly committed to helping people regain financial stability.

1 April 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Adnaan

Thank you for leaving such an amazing review, and i'm so glad you have found the perfect solution for your debts.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

All the best for the future
The Debt Centre

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