Excellent customer service, very helpful & friendly. My tablet crashed/went funny as i placed an order, so I had no idea if my order had gone through. I emailed them late the next day (just incase my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent selection of dice and gaming accessories. Ships promptly and well packaged. Royal Mail provided prompt delivery to the US where the good old USPS promptly "lost" the package for 30 days unti... See more
Company replied
UPDATE 2 : received my new spinner today after direct communications from TDSO. might have been a rocky start but they have been great and have got everything sorted. Thankyou TDSO, much apprecia... See more
Company replied
The deals on facebook are better than the website. Absolutely perfect delivery in good time and all of my order was well packaged and in perfect condition. I was surprised at the size and all resin wa... See more
Company replied
Company details
Information provided by various external sources
A family business and the world's largest retailer of dice with over 15,500 different dice, dice sets and gaming accessories in stock. We will ship to anywhere in the world and so far we have fulfilled over 261,000 orders to 64,000 different customers in 122 different countries. Wherever you live, whatever you play, we have what you need to make the most of your game.
Contact info
United Kingdom
- enquiry@thediceshoponline.com
- thediceshoponline.com
4.7
Excellent
670 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Quick and helpful
29 April 2024
Unprompted review
Reply from TheDiceShopOnline
Steve thank you for the great review :-)
The customer service is awesome
The customer service is awesome. I ordered a lot of stuff, but mistyped the address, and after writing an email to the customer service, they helped me out hastily, with kind answers.
29 April 2024
Unprompted review
Reply from TheDiceShopOnline
Thank you for the great review - always happy to help :-)
The company sold me a high-quality…
The company sold me a high-quality item, a new Lapis lazuli disk spinner, which duplicates dice rolls. When it arrived, it was nearly Passover, and I didn't have the time to study it properly. I was confused as to which circle was supposed to be which die, i.e. d20, d10, etc. The next afternoon, when I had the time, I noticed that the circles ARE indicated on the brass fitting, and therefore instructions are NOT needed!
22 April 2024
Unprompted review
Reply from TheDiceShopOnline
Thank you for the kind review - always happy to help :-)
GREAT PRODUCTS AND VERY FAST DELIVERY…
GREAT PRODUCTS AND VERY FAST DELIVERY !!! ALSO VERY KIND AND HELPFUL AND FAST RESPONSE ON EMAILS !!! 5 STARS
23 April 2024
Unprompted review
Reply from TheDiceShopOnline
Kiriakos - thank you for the very kind review :-)
The customer service is excellent
The customer service is excellent. I thought there was a mistake with my order, which turned out to be my mistake, and they dealt with my query very quickly indeed. Very impressed.
17 April 2024
Unprompted review
Reply from TheDiceShopOnline
Trisha - not a problem - always a pleasure and thank you for the great review :-)
Super helpful
Almost immediate response to my initial query, followed by consistently helpful, kind support and resolution of my issue. Andy was amazing throughout. Thank you so, so much.
8 April 2024
Unprompted review
Reply from TheDiceShopOnline
Daniel - always happy to help pal :-)
Great and fast service service
Had some problems with my local mail service to get my shipment delivered.
TheDiceShopOnline were very helpful and quick to reach out when i encountered a problem.
9 April 2024
Unprompted review
Reply from TheDiceShopOnline
HI and thank you for the great review - always happy to help :-)
Excellent service in the face of adversity
I backed a Kickstarter in 2023 for a dice spinner. The product arrived on time, but unfortunately had a problem with it (that was likely due to shipping) and didn't function correctly.
TheDiceShopOnline folks were excellent about accepting the return and providing the replacement (which worked beautifully).
International shipping is brutal, and we both lost on that account, but the customer service provided was stellar and gained me as a customer for life!
3 April 2024
Unprompted review
Reply from TheDiceShopOnline
Gavin thank you so much for the kind words - really appreciated :-)
A dice collector's paradise
Received a wrong dice set but it was replaced without any problems and without any further cost to the customer (free-of-charge return).
I have shopped on 'TheDiceShopOnline' on several occasions and have never had any reason to be dissatisfied, quite the opposite in fact.
The general resolution of the photographs on the website could be higher as could the number of pictures per item.
Highly recommended, nonetheless.
26 March 2024
Unprompted review
Reply from TheDiceShopOnline
Great review and so glad we were able to help - on the photographs - absolutely - we are currently working through the site - about 20% done of 87000 picture - onwards :-)
Many thanks for the great work on your end.
Really, just great customer service and feedback. Can't say enough about how well I was looked after. Even after my purchase the level support was second to none.
Very happy with everything and I will certainly make further purchases again.
It's a real shame that Royal mail let me down and failed to deliver my item.
11 March 2024
Unprompted review
Reply from TheDiceShopOnline
Thank you for the great review - always happy to help :-)
Extremely helpful customer service
Extremely helpful customer service, products arrived quickly and well packaged.
22 March 2024
Unprompted review
Reply from TheDiceShopOnline
Ashlee thank you for the great review - really appreciate it :-)
Excellent service
Fast shipping, lots of options, high quality dice, for good prices!
I've been ordering my dice here since 2015, and have never been disappointed.
21 March 2024
Unprompted review
Reply from TheDiceShopOnline
Thank you for the kind review - almost 10 years shopping with us - you are a star :-)
Bit too slow
It's a shame really.
I was looking at two companies for my purchase, I slightly preferred TDSO but had a question about the products. So I submitted a query but after a few days without response I assumed that they were one of those companies that never get back to you, so completed my purchase with the other company.
After 6 days they did get back to me, with a good response, answering my question, but it was too late as I'd already purchased elsewhere otherwise I would have bought from them.
Too late on this occasion but will consider them in the future.
15 March 2024
Unprompted review
Reply from TheDiceShopOnline
HI Nigel thank you for the review - apologies in the delay responding to the question :-(
Reply from TheDiceShopOnline
Alan thank you for the great review :-)
finding treasures
The bods at the dice shop are always fantastic! great service, wonderful dice and other exciting extras. A quick visit to their web site shop always results in finding treasures.
8 March 2024
Unprompted review
Reply from TheDiceShopOnline
Great review TY so much :-)
Great experience and super fast…
Great experience and super fast shipping!
10 March 2024
Unprompted review
Reply from TheDiceShopOnline
Joseph thank you for the great review :-)
Highly recommended dice store
I've bought a few things from The Dice Shop, and I have never been disappointed. All the products are of good quality, and I will be ordering from them in the future.
Highly recommended
1 March 2024
Unprompted review
Reply from TheDiceShopOnline
Hi Steven thanks so much for the review … love you love us :-)
Amazing Dice Shop!
I’ve ordered from this site many times and have no complaints. Delivery is always fast and everything is reasonably priced. Can’t get much better!
7 March 2024
Unprompted review
Reply from TheDiceShopOnline
Leah thank you for the great review :-)
Great company
Website easy to navigate
Quick customer service response times
Resolved issue quickly
5 March 2024
Unprompted review
Reply from TheDiceShopOnline
Kevin great review TY :-)
Great Customer Service
I ordered a dice rolling mat which I then realised I didn't need, but Katharine was able to swiftly cancel the order before it got shipped
5 March 2024
Unprompted review
Reply from TheDiceShopOnline
Rooby thank you for the very kind review :-)
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