The Espresso Shop Reviews 

4,842
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Amazing service, reliable, good knowledge and products. It’s a peace of mind to know you can get your coffee machine parts quickly

Rated 5 out of 5 stars

Cannot thank them enough, I ordered an OPV for my Gaggia Classic Pro after breaking my original while fitting a new spring and I ordered it in the evening on Monday December 22nd. It arrived today, Ch... See more

Rated 5 out of 5 stars

The go to place for expert advice and spare parts for La Pavoni ( and many other) coffee machines . Parts are supplied at reasonable prices and shipped quickly. They have helped me keep my La Pavoni... See more

Rated 4 out of 5 stars

prompt response -prompt postage - & parts on the shelf with choice of genuine OR aftermarket generic spares thus a saving to the customer . Only issue was the Neon lamp holder is supplied without the... See more

Company details

  1. #26 of 36 best companies in Coffee machine supplier
  2. #34 of 46 best companies in Coffee wholesaler

Written by the company

For us at The Espresso Shop, it’s all about the coffee. We are a family run coffee and coffee machine supply business, founded in 1991 by Steve, a highly experienced retail manager for many years. We look for quality, value, and reliability in every coffee related product we sell, and we strive to back this up with quality of service and experience, impartial advice. At The Espresso Shop we consider our service to be prompt and efficient, and our mission is to provide a reliable service in the field of coffee and coffee machines, by making available and supplying quality assured products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

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Replied to 62% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(4,842)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

I was impressed how the notification system worked and did notify me that as soon as the items I was interested for were back in stock. Furthermore, the fact that I could keep items in my basket whilst waiting for another to be back in stock was very helpful indeed. Once my order was completed, it was dispatched and arrived in Cyprus in no time at all.

11 June 2024
Rated 1 out of 5 stars

Order was placed on the 18th of June…

Order was placed on the 18th of June and I paid for royal mail 48hr. I contacted them
by email asking for a refund after 5days of not receiving the item only to be told it could take up to 7 days. it is the 9th day and still no delivery after contacting royal mail I was told they received the package on the Tuesday the 25th on June at 8.18.
One thing I Hate is to be lied to by someone whom thinks everyone outside there world is stupid. After reading through the reviews it look like its a normal code of there business to treat customers like this. I have used them in the past now I will never use them again (LIERS)
update: they send me a email saying the item has been returned to there local Postal sorting office to be returned back to them yesterday the 27th, they had the wrong address but I have been ordering from them from 2021 and the address is exactly the same. today the 28th I received my order. WHAT A LYING BUNCH OF USLESS PEOPLE. they did not post it on the 18th like they said, they posted it on the 25th. that lot need to get there act together and sack the useless liar.

21 June 2024
Unprompted review
Rated 4 out of 5 stars

Great shopping experience

The pricing on the parts and cost of shipping were great! It was much more economical to buy the parts from TES, than here in the US. The only reason I couldn't give them a 5-star was because it took two weeks to get the parts, and that was using FedEx. Still, I'm very satisfied and will look to TES for any future needs.

21 May 2024

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