I was so pleased to find perfect presents for two young children on this small company's website. The product price was very competitive, communication excellent and the extremely well wrapped parcel... See more
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Great product, well priced, just a shame that Royal Mail let them down. The order was promptly processed on the Tuesday and we were hoping that the Royal Mail 48hr service would mean that it woul... See more
Company replied
I ordered four Kluster games from The Family Puzzle Shop in late November. When there was an issue with stock arriving in the shop which in turn would mean my delivery would be delay, the owner ver... See more
Company replied
Good range of puzzles at competitive prices. Delivery by Royal Mail at specified time. Will look to make further purchases in future and will add Family Puzzle Shop to my regular review list.
Company replied
Company details
Written by the company
The Family Puzzle Shop is a small family run business based in Thornton Cleveleys, Lancashire (Nr Blackpool) in the UK. Our online store is stocked with a wide selection of Jigsaws, puzzles and family games for all the family to enjoy, all at affordable prices. FREE delivery when you spend over £40.00 and delivered direct to your door. Visit our website today and see what we have to offer.
Contact info
Sunningdale Drive, FY5 5AQ, Thornton Cleveleys, United Kingdom
- 07887 852284
- sales@thefamilypuzzleshop.co.uk
- thefamilypuzzleshop.co.uk
4.8
Excellent
104 reviews
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Xmas delivery was not available on one…
Xmas delivery was not available on one of my order but a phone call from owner to offer an alternative was very much appreciated will definitely be ordering again
8 December 2023
Reply from The Family Puzzle Shop
We look forward to you ordering from The Family Puzzle Shop soon.
Amazing customer service
Amazing customer service, sorted my incorrect order that was my mistake out straight away, quick postage and impeccably wrapped. Would definitely buy again. Amazing service, thank you .
7 December 2023
Reply from The Family Puzzle Shop
Thank you, we hope your enjoyed your purchase.
Reply from The Family Puzzle Shop
Thank you for your kind words
Cancelled my order with no explanation…
Cancelled my order with no explanation or email just glad I noticed
22 November 2023
Reply from The Family Puzzle Shop
Hi, your order arrived to us via Clearpay and your address was invalid, we only had your name and postcode. We did try to contact you via phone, but had no response, we made contact with Clearpay and we was advised to cancel the order by them, due to invalid address. Sorry you were not happy with the service, but we would have been unable to ship your order with an incorrect address.
We would ask before leaving a review it is good practise to email the retailer first to try and resolve the issue before leaving a review that’s not really our fault.
Puzzle arrived packaged well
Puzzle arrived packaged well! Hope it will be well received for Christmas. I would order from this seller again and I’d recommend them to others. 😁. Delivery was on time and I’m very happy - no complaints.
28 November 2023
Reply from The Family Puzzle Shop
We look forward to welcoming you back soon.
Reply from The Family Puzzle Shop
Thank you for your order and your kind comments.
Still not received my order
17 November 2023
Reply from The Family Puzzle Shop
Thank you for your kind words, We do our best to offer a great service.
Reply from The Family Puzzle Shop
Thank you and we look forward to welcoming you again.
First time user
The puzzles I ordered were for a grand nephew for a Christmas present. It was well packaged and was received quickly. Many thanks, will order from this company again.
11 November 2023
Reply from The Family Puzzle Shop
Thank you for your kind words. We do hope your Grand Nephew enjoy there present.
Reply from The Family Puzzle Shop
Thank you and we are very happy you were pleased with the service. Enjoy your purchase
Very pleased with purchase
Happy to have found somewhere selling this game rather than the cheap Chinese version, more expensive but so much better. Quick delivery too!
6 November 2023
Reply from The Family Puzzle Shop
Hi, Thank you, All our puzzle and games our sourced very carefully. We are all about bringing the family together to enjoy a game or Puzzle that the whole family can get involved with.
Great online small business
Great online small business that I found when searching for a puzzle on google. The item (Kluster) is a Christmas present and was in stock when other companies didn't have it. Delivery was as promised and the game was reasonably priced. I would use them again.
13 November 2023
Reply from The Family Puzzle Shop
HI, Thank you for your kind words, we are a small family business and we are pleased you found our service as promised. Kluster has been extremally popular.
Brilliant Shop
The Family Puzzle Shop are so friendly and helpful. I put an order through as a charity and they straight away gave me a reduction. They also added in free toys for the children we service. Definitely recommend!
13 November 2023
Unprompted review
Reply from The Family Puzzle Shop
We were very pleased to help your charity and we were very touch to hear what the charity was about. We do hope the children enjoy there surprise box.
Easy to order .good range of puzzles
22 October 2023
Reply from The Family Puzzle Shop
Hi, Thank you, we do try and have something for everyone. We hope you enjoy your purchase.
Excellent service.
The order went smoothly and the puzzle arrived in good time. It was so very carefully packed to avoid damage in transit. I was really impressed!
21 October 2023
Reply from The Family Puzzle Shop
Thank you for the review and we are pleased you are happy with the service. Enjoy your puzzle
I would definitely use this company again
I came across this company when i was looking for a jigsaw/murder mystery style puzzle.
They have a good range to choose from. The email updates were very good. It was packaged nicely and arrived in good time. It's a gift so i haven't opened the box itself.
19 July 2023
Reply from The Family Puzzle Shop
Hi Karen, Thank you for your kind words, we do hope your gift was highly received. DO keep a look out on the website as we have some new Murder Mystery style puzzles and games coming soon.
Reply from The Family Puzzle Shop
Thank You Mr Thomas, we are pleased to hear your comments and review We look forward to welcoming you again soon.
Awesome sellers...
Not only was there a quick turn around between purchase and receiving the item, they also spotted an issue with the price in that it was too much. They spotted postage was a lot and gift wrap was not included so refunded me. I was impressed they identified this and acted rather than wait for me to notice and ask about.
Thanks so much
7 May 2023
Reply from The Family Puzzle Shop
Hi Toby, Thank you, we are sorry this happened but we are very pleased you were happy in the way the situation was sorted for you. Thank you again for your comments and feedback. We do hope that your gift was highly received.
As expected.
29 April 2023
Reply from The Family Puzzle Shop
Thank you. We do hope you enjoyed your purchase.
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