Zainab Arts Reviews 

1,440
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, most reviewers were unhappy with their experience overall. Consumers experienced severe delays with their orders, often waiting months without receiving their purchased items or getting proper updates. Buyers frequently mentioned poor communication, long response times, and unhelpful interactions when trying to contact customer support teams. Furthermore, many people struggled immensely to get their money back, encountering extremely frustrating refund policies and prolonged delays. Though some customers faced severe challenges, some people were satisfied with the beautiful collections and authentic fabrics. Shoppers also warmly praised specific staff members for going out of their way to provide helpful assistance and resolve pending concerns.

What people talk about most

Order

Users describe ambiguous interactions with order, highlighting prolonged delays and difficulties in tracking... See more

Product

Clients share ambiguous opinions on product experiences, ranging from severe frustration to high... See more

Refund

Customers had negative experiences with refunds, highlighting that refunds can be delayed and promised... See more

Response time

Consumers find response time to be extremely disappointing due to persistent delays and silence. Reviewers... See more

Customer service

People report negative experiences with customer service, noting that repeated attempts to contact support... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Years have passed . They are not willing to return the money. Why are they still running.They claim we can trust them now ?? After such an horrible experience they want to now give store credit?? Any... See more

Company replied

Rated 3 out of 5 stars

1 year ago i ordered then got to know my money is never coming back. Called every number, emailed them etc but to no avail. In dec 2025 i tried again and this time someone reached out fortunately. At... See more

Company replied

Rated 1 out of 5 stars

I placed an order on 18th November and has been following up ever since. They shared a fake tracking id and a delivery run sheet for kapashera branch when I hail from a completely different state. N... See more

Company replied

Rated 1 out of 5 stars

Order No. 1081245 — It’s been weeks since I placed my order, and it has still not been delivered. Repeated follow-ups via email and WhatsApp have been completely ignored. There are multiple consumer... See more

Company replied


Company details


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2.3

Poor

TrustScore 2.5 out of 5

1k reviews

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No history of asking for reviews

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2.3

All reviews

(1,440)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have ordered on 9th June 2026 and…

I have ordered on 9th June 2026 and today almost a month has passed I have got no intimation of my order . Tried contacting them on Whatsapp email calls instagram . Nobody cares to even respond. I think they are scam company who are looting people . Pathetic experience. If you cannot deliver atleast refund the money back . My order number is 1110496 and i want an answer from you people

9 June 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

Rated 1 out of 5 stars

Worst experience

Worst experience. No delivery of product. Don’t waste your money

1 July 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

Rated 1 out of 5 stars

Please if you don’t have my order…

Please if you don’t have my order please refund it…please give me a refund ..my order number is 1105824

1 July 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

Rated 1 out of 5 stars

It's utterly strange behaviour from the…

It's utterly strange behaviour from the team fashion station.completely contrast, what they used to be a couple of years ago.No response no support.I've lost my trust in them.Facing issues since last 3 months, trying back to back calls,mails & texts.Out of blue this girl Simran called up one day & assured to resolve my issue.suddenly she's again disappeared leaving me with no resolution of my issue..

30 June 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

Rated 1 out of 5 stars

FASHION STATION IS A SCAM

The website is a scam. I ordered suits for approximately 7k on 10th February. It’s been 5-6 months since then. They have not responded to my mails, my texts, DM’s or calls. I even went to their “so called manufacturing unit/factory” in noida but that was a scam as well. The location that is mentioned on the website does not exist. There is a different factory there that does not belong to fashion station.
They have also removed my order summary. It shows no orders now. I demand to be given a refund or else I will take very strict legal actions against them.
TOTAL FRAUD.

ORDER NUMBER - 1094200 and 1093391

10 February 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

Rated 1 out of 5 stars

The FRAUD Fashion station

The Fashion station's reply here on trustpilot is the same message I am getting since two years.

Enough of your FAKE responses.

Do the NEEDFUL.

9 June 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Dear Customer ,


We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.


Sincerely,
Team The Fashion Station

Rated 1 out of 5 stars

Again they did the same thing like…

Again they did the same thing like before did not send my order as o ordered in dec n jan can’t even give them 1 star.They refunded my amount on they website so I thought they must have started with a vision to satisfy they customers but I was wrong they can’t stop cheating or fooling people.

15 January 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.

Rated 1 out of 5 stars

Frauds

They are frauds… I recently ordered a dress worth rs7000/-..after 15 days the site still shows the order is on process.. I also visited the address given on site… there is no such office or shops availaby there… they are scammers..

3 June 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.

Rated 1 out of 5 stars

BIG SCAMMERS FRAUDSTATION!!!

BIG SCAMMERS FRAUDSTATION!!!
They replied to my review saying they will look into the matter on may 20th but they still haven't responded to any of my mails or WhatsApp messages ever since 2024, when my order was placed and got delayed..now they have changed the Status of my order as shipped from warehouse!!! Where did it go then?! Just vanished into space!!! They loot money..respond only here where people see..not to our personal messages!! All of those people who are giving a five star would be related to them in any way for sure!! They just loot money, i have lost a big sum!!! FRAUDSTATION..u will pay for this one day!!!

18 June 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.

Rated 1 out of 5 stars

Fraudstation

Fraudstation now have removed my order status from the account after me filing complaint in NCH.. these frauds are still doing business after thousands of of complaints .. can’t believe how they live peacefully with looting money

13 April 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.

Rated 1 out of 5 stars

I placed order on May 23rd by paying…

I placed order on May 23rd by paying online and order status showing on hold without any proper reasons.I have been following up with emails and WhatsApp and no response received other than autoemails. How can I get my money back. This dealer is fake and please don't order with them.

12 June 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.

Rated 1 out of 5 stars

Fashion station fraud

Its been more than 6month i placed an order #1097357 total amount paid was 7551/-.this brand just stopped replying they never delivered my product or refunded my amount, I have raised consumer case #(9074561), how you are even running with this much fraud and false advertisement. You are still advertising that product (Kalabagh Lawn 2026 by Hussain Rehar || Yuki) is available in stock but my order which was pending from march, not deliver. I will go leagal finally fashion station

12 December 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.

Rated 5 out of 5 stars

Recently purchased coco zara shahjahan…

Recently purchased coco zara shahjahan its one of best brand for designer salwar kameez online. Nitu ji ne meri bahut help ki poori purchase journey bahot smooth thi.

9 June 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.

Rated 1 out of 5 stars

A Concerned Customer

Order No. 1108891

I paid ₹xyz via UPI on 25 May 2026 for an order from The Fashion Station. The order was marked as cancelled on 26 May 2026, but I have not received my refund.

I have made multiple attempts to contact the company through emails, calls, messages, and social media, but have not received a response.

I also posted queries on the company’s social media/wholesale page seeking an update regarding my refund. My comments were subsequently removed, and I was unable to continue contacting them through that platform.

While trying to obtain assistance, I noticed other users posting concerns regarding refunds and order-related issues. I cannot verify their individual experiences, but it increased my concern regarding the lack of communication.

I request a response from the company and a refund of my amount at the earliest.

25 May 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.

Rated 1 out of 5 stars

They will take advance and not deliver+…

They will take advance and not deliver+ no refund
Scammer they r , don't buy

11 June 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.

Rated 1 out of 5 stars

It’s a complete fraud and scam- cheating people

It’s a complete fraud. I have purchased 2 suits worth Rs. 15000 and order is still under processing, it’s been more than a month.
My order no is 1105947 and no one picks up calls or answers Watsapp.
It’s a scam and complete fraudulent.
Please give my money back.

27 May 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.

Rated 1 out of 5 stars

Big time fraudsters, They should be banned forever

I have two orders placed with Fashio Station. 1094974 in Feb. 2026 which was supposed to arrive by the end of March 2026. I have no update till now.

2nd order No. 1108880 which is paid, yet I got no email confirmation, and the status says "ON HOLD".

I made several calls to customer care since last many days but could not get through. WhatsApp messages are also not getting any response.

These people have been unresponsive in the past two years, but few months back, they contacted me and refunded the money in the website wallet.

Then I placed these two orders, and I was idiot enough to trust them with pre-paid order again. Now the same problem is occurring, no response to email, no response to WhatsApp, customer care never gets through, and no updates at all. Even they did not send email confirmation of the 2nd order.

EDIT
I sent a message on their wholesale tean number also, which was viewed, going by the blue ticks. I requested them to help me out, but there's no response. Shows that these people are doing this fraud on purpose.
Edit 2 (4th Aug. 2026) : Even after giving this reply, there is no contact from them, and now even automated replies on WhatsApp have stopped.

25 May 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.

Rated 1 out of 5 stars

Seems fraud happened with me

I ordered and paid in advance. no body is replying now. i just got one msg from them to choose somthing else. in said no, i dont want anything else, refund my money.. till then , no response from them.

3 May 2026
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

We acknowledge the receipt of your complaint and would like to assure you that our team is diligently working to resolve the matter to your utmost satisfaction.

We sincerely apologize for any inconvenience this may have caused. Your concern has been forwarded to the relevant department, and you can expect a prompt and thorough response.


Please be assured that we are fully committed to addressing and resolving this issue to your complete satisfaction.
Thank you for your patience and understanding.

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