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The Felt Box Reviews 

837
•
TrustScore 5 out of 5

4.9

Craft shop
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Review summary

Created with AI, based on recent reviews

Considering 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the wool, noting its ease of use, vibrant colors, and lack of chemical smell. Many appreciate the competitive and reasonable pricing, particularly when purchasing in bulk, making it a good value for money. The delivery service is frequently highlighted for being fast, prompt, and efficient, with items arriving quickly and well-packaged. People also commend the excellent customer service, noting the helpfulness, good communication, and efficient handling of issues like missing items or incorrect delivery addresses. Reviewers are impressed with the wide selection of products, including various wool types, colors, and accessories, making it easy to find everything needed for their projects.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of materials, such... See more

Quality

Consumers consistently report positive experiences with product quality, frequently describing items as... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Customers had positive experiences with service, consistently describing it as excellent and great. Reviewers... See more

Price

Reviewers highlight positive aspects of price, consistently praising the great quality and fair pricing of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more

Rated 5 out of 5 stars

The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of... See more

Rated 5 out of 5 stars

Very fast delivery. Haven't opened the package yet as my wife would be too tempted to open the individuals pieces now :D We have no doubts about the quality of the Advent set based on previous transa... See more

Rated 5 out of 5 stars

Well, yet again The Felt Box, that was an hour of my life gone spent choosing which colours, which type… and I loved it! So much choice it’s like being in a sweetie shop! Everything arrived beautifull... See more

Company replied

Company details

  1. #9 of 62 best companies in Craft shop
  2. #42 of 180 best companies in Hobby shop
  3. #3 of 13 best companies in Wool Shop

Written by the company

The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

837 reviews

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4.9

All reviews

(837)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

.Highly recommended website

I recently ordered some wool and needles from The Felt Box. The range of products is impressive and I found everything I needed for my project. The wool colours are vibrant and it felts beautifully. The items were delivered quickly. Highly recommended

1 September 2025
Rated 5 out of 5 stars

Sample cards are great

Being able to get sample cards is so helpful! It’s so much easier to decide what colours I want/need. I’ll definitely buy from them again.

28 July 2025
Rated 5 out of 5 stars

Excellent supplier

Just getting back into felting after a few years...it's great to find everything I need to start up again from a very wide choice. A good selection of mixed and colour themed packs as well as individual wools. Delivery is quick too so very pleased.

28 July 2025

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