TheFitVille Reviews 

17,784
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 6,268 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and comfort of the products, noting how well the shoes fit and support their feet, especially for those needing wider options. Many consumers highlight the outstanding customer service, describing the support team as helpful, prompt, and professional in addressing inquiries and assisting with orders. However, some people mentioned longer delivery times, with orders often shipping from overseas and experiencing tracking issues. Inconsistent sizing also led to fit challenges and a difficult return process for some. Additionally, a few reviewers noted concerns about the quality of materials in newer products.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with many customers praising the comfort, fit, and... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the products as well-constructed,... See more

Order

Users describe ambiguous interactions with order, with some customers finding the ordering process easy and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery times... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the team for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought trainers and trainer sandals, great product, lightweight, good colours, but the trainers weren’t a good fit for me so I contacted them and discovered they have brilliant customer service/suppor... See more

Company replied

Rated 4 out of 5 stars

I loved the design of these shoes! Unfortunately as a barista and incredibly flat flat flat feet the insoles it came with still weren’t enough to support me and ease my pain, they helped a lot! But no... See more

Company replied

Rated 4 out of 5 stars

I bought two pairs of shoes, but needed to exchange for lower size. The customer service was amazing,they replied back fast to my email. The only problem I had is shipping which is taking almost 10da... See more

Company replied

Rated 4 out of 5 stars

Shoes seem to be very comfy, only time will tell. Insoles are removable so easy to take them out and replace with my own which have more arch support. I initially ordered the wrong size by mistake.... See more

Company replied


Company details

  1. Orthopaedic Shoe Shop
  2. Shoe shop
  3. Shoe Wholesaler

About TheFitVille

Written by the company

FitVille: Your Path to Pain-Free Living

 
FitVille is an ergonomic footwear company with a mission to enhance footwear experience. FitVille was inspired by the founder's passion for running when he found how hard it was to find the best-fitting shoes on the market. And with that spirit of inquiry and innovation, the FitVille journey began.
 
At FitVille, we believe in the power of a good pair of footwear to change life and the right to live pain-free. Shoes are bridges that empower us to reach our goals. FitVille envisions helping everyone enjoy a healthy lifestyle while adhering to three core concepts: Therapeutic, Comfort, and Support Technology.
 
Discover the FitVille difference. Visit our website today and step into a world of comfort and well-being.
 
 

Why Choose FitVille?

Written by the company

Podiatrist-recommended comfort keeps 300,000+ feet happy
At FitVille, we understand that foot pain can hold you back from living an active life. That's why we design footwear with you in mind!
Multiple Width Options:
We offer a wide range of widths to ensure a perfect, comfortable fit for every foot. No more squeezing into narrow shoes!
Comfort Technology:
Our shoes are packed with innovative comfort features, like our PropelCore™ sole technology [link to FitVille website about technology], which provides superior cushioning and arch support.
Wide-Fitting Expertise:
For those with wider feet or foot pain, FitVille is a trusted name. Our roomy toe boxes and supportive designs help alleviate pain and keep you moving comfortably.
Join the FitVille Family!
We're passionate about creating footwear that helps people with all types of feet experience the joy of movement. See what our happy customers are saying and discover the FitVille difference today!

Contact info

3.9

Great

TrustScore 4 out of 5

18k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(17,784)

6,400 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Overall experience with fitville

First of all your A.I chat is a complete train wreck and when I emailed customer service never got a response when tried to track my order I couldn't 6his is my second time buying fitville and definitely the worst experience I've had with your company if asked if I will ever shop fitville again properly not I will say one thing your company is quick to flood my emails with constant emails about sales you might want to use that same effort when it comes to customer service

2 July 2026
TheFitVille logo

Reply from TheFitVille

Hello Jose, we're sorry for the experience.

We have sent the email to you regarding the proof of delivery, please kindly check!

Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

when I ordered the shoes

when I ordered the shoes, I realized I got the wrong size. I sent them an email immediately and they were able to switch to the size I needed. Once I receive them, they were even more comfortable than the previous ones I had, these are the shoes I plan to use for the rest of my life as they are comfortable fit well and are stable.

29 June 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

This was not the first purchase

This was not the first purchase - it is great to have a company that caters for wide fitting feet.
I had help to select the right trainers, ordered, but parcel arrived damaged - rejected the parcel (so no postage to return) customer support were great arranged a replacement pair, and they arrived and fit really well.

Things can go wrong, and it is how customer service responds that makes teh difference - Fitville were VERY helpful in pre-sale and post sales

14 July 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
Welcome to look around at FitVille any time, have a blessed day!

Rated 4 out of 5 stars

Its great when you find what your lookng for…

The selection was what I was looking for my grandson, the site made it easy and fun to review the various products, and the ease to make the order was seamless. I appreciate it so much I recently ordered for myself. There is another shoe company that emphasized foot and heel balance it was not enought to pay $60 more. Your styles were much better and reasonably priced. Thank you

2 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars
TheFitVille logo

Reply from TheFitVille

Hello Joseph,
We are very sorry about your experience, and we are happy to assist you with the return/exchange.

Would you mind emailing us at contact@thefitville.com? We will look into this and offer some help from my end, thank you!

Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

I love my FitVille shoes

I love my FitVille shoes. All of them. Love the styles and my feet feel comfortable and very happy.

2 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Online site was easy to use

Online site was easy to use
Prices were pretty good
Able to try a couple new models of shoes at a decent price

29 June 2026
TheFitVille logo

Reply from TheFitVille

That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars

Shoe doesn’t fit with even my foot…

Shoe doesn’t fit with even my foot being 13 1/2, I bought fitville shoes before they ran large, but these are too small but already wore outside without thinking or I would have returned. Very disappointing!

2 July 2026
TheFitVille logo

Reply from TheFitVille

Hello Mr Alan,
We are very sorry about your experience! If the shoes are in brand-new condition, we would be happy to handle the return or exchange for you.
If you still need help, would you mind emailing us at: contact@thefitville.com? We will look into this and offer some help from my end, thank you!
Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

Fitville is great to do business with

Fitville is great to do business with. Awesome pickleball shoes (Amadeus 2). Fast shipping. Great price and value for the money.

2 July 2026
TheFitVille logo

Reply from TheFitVille

That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!

Rated 2 out of 5 stars

The fit is great that is all!

The fit is great. Needs more cushion in the heal. Shipping totally sucks. Says it here and was shipped. No return phone calls or text or emails. I order 2 pair and they show up on different days one week after you say the ship. The ones I ordered work great on dry ground but not good in greasy oily conditions
Fix your Shipping problem!!!

2 July 2026
TheFitVille logo

Reply from TheFitVille

Hello Scott,
Sorry for the late shipping!
We have warehouse in USA, UK, Germany and Hong Kong. The shipping may take from 7-15 days depending on the warehouse location.
We will be looking for faster logistics partners. Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

The website provided an easy way to…

The website provided an easy way to navigate through and search for sneakers, etc. The ordering process was always easy when ordering the item I needed. Shipping of the item was deliver at a reasonable time.

1 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting!
Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Fitville sandals saved my feet.

Credit where due: Microsoft Copilot led me to Fitville sandals dealing with a query about my foot condition. Men's sandals have saved my feet. Shoes are designed for style not function. So my toes has been thrashed by squeezing into toe box every step. Those days are over thanks to Fitville.

1 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

These shoes was for my son

These shoes was for my son, and he is so hard to fit. His feet are swollen. He told me he loved them. He hasn’t said that in a long time. He said they felt do good on his feet.

28 June 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars

Wrong size and no response from…

Wrong size and no response from contacting, or sending it back and getting correct size

24 June 2026
TheFitVille logo

Reply from TheFitVille

Hello Michael,
We are very sorry about your experience! We have already replied your email before, but it seems that you did not receive it. Maybe it had gone in to your junk folder. We’ve sent the email again. We are happy to assist you with the return/exchange request via email, please kindly check!
Looking forward to hearing from you soon, have a blessed day!

Rated 1 out of 5 stars

did not deliver product

did not deliver product . sent package back to warehouse. Acording to them address was wrong. Wanted me to approve the amended address. it was incomplete. Unable to edit the address as sent to me.

28 June 2026
TheFitVille logo

Reply from TheFitVille

Hello James,
We are very sorry about your experience!
As we checked, the package has been returned due to being incorrectly addressed. If you still want to received the package, would you please email us your correct address at: contact@thefitville.com? We will look into this and offer some help from my end, thank you!
Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

Happy Customer

I tried another brand that kept showing up on my Facebook feed. Couldn't even get my foot in the shoe of the same size. Came right back to FitVille - happy customer.

28 June 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars

Get a new carrier

Get a new carrier. Items were delivered to wrong address. Had to wait almost a month to get my items. Will never order from your company.

26 June 2026
TheFitVille logo

Reply from TheFitVille

Hello Jeff,
We are very sorry about your experience!
If you still need help, would you mind emailing us at: contact@thefitville.com? We will look into this and offer some help from my end, thank you!
Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

My hard to find sizes shoes

The ordering process was easy to accomplish. I received my order very fast. I am happy with my new shoes. I would like to see more styles, such as slip-on shoes in size 5.5 4E width.

23 June 2026
TheFitVille logo

Reply from TheFitVille

That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!

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