Bought trainers and trainer sandals, great product, lightweight, good colours, but the trainers weren’t a good fit for me so I contacted them and discovered they have brilliant customer service/suppor... See more
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2035 Sunset Lake Road, Suite B-2, Rm. 19C, Lockhart Ctr., Newark, DE, United States, Delaware, 19702, Newark, United States
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First of all your A.I chat is a complete train wreck and when I emailed customer service never got a response when tried to track my order I couldn't 6his is my second time buying fitville and definitely the worst experience I've had with your company if asked if I will ever shop fitville again properly not I will say one thing your company is quick to flood my emails with constant emails about sales you might want to use that same effort when it comes to customer service

Reply from TheFitVille
when I ordered the shoes, I realized I got the wrong size. I sent them an email immediately and they were able to switch to the size I needed. Once I receive them, they were even more comfortable than the previous ones I had, these are the shoes I plan to use for the rest of my life as they are comfortable fit well and are stable.

Reply from TheFitVille
This was not the first purchase - it is great to have a company that caters for wide fitting feet.
I had help to select the right trainers, ordered, but parcel arrived damaged - rejected the parcel (so no postage to return) customer support were great arranged a replacement pair, and they arrived and fit really well.
Things can go wrong, and it is how customer service responds that makes teh difference - Fitville were VERY helpful in pre-sale and post sales

Reply from TheFitVille
The selection was what I was looking for my grandson, the site made it easy and fun to review the various products, and the ease to make the order was seamless. I appreciate it so much I recently ordered for myself. There is another shoe company that emphasized foot and heel balance it was not enought to pay $60 more. Your styles were much better and reasonably priced. Thank you

Reply from TheFitVille
I love my FitVille shoes. All of them. Love the styles and my feet feel comfortable and very happy.

Reply from TheFitVille
Online site was easy to use
Prices were pretty good
Able to try a couple new models of shoes at a decent price

Reply from TheFitVille
Shoe doesn’t fit with even my foot being 13 1/2, I bought fitville shoes before they ran large, but these are too small but already wore outside without thinking or I would have returned. Very disappointing!

Reply from TheFitVille
Fitville is great to do business with. Awesome pickleball shoes (Amadeus 2). Fast shipping. Great price and value for the money.

Reply from TheFitVille
The fit is great. Needs more cushion in the heal. Shipping totally sucks. Says it here and was shipped. No return phone calls or text or emails. I order 2 pair and they show up on different days one week after you say the ship. The ones I ordered work great on dry ground but not good in greasy oily conditions
Fix your Shipping problem!!!

Reply from TheFitVille
The website provided an easy way to navigate through and search for sneakers, etc. The ordering process was always easy when ordering the item I needed. Shipping of the item was deliver at a reasonable time.

Reply from TheFitVille
Credit where due: Microsoft Copilot led me to Fitville sandals dealing with a query about my foot condition. Men's sandals have saved my feet. Shoes are designed for style not function. So my toes has been thrashed by squeezing into toe box every step. Those days are over thanks to Fitville.

Reply from TheFitVille
These shoes was for my son, and he is so hard to fit. His feet are swollen. He told me he loved them. He hasn’t said that in a long time. He said they felt do good on his feet.

Reply from TheFitVille
Wrong size and no response from contacting, or sending it back and getting correct size

Reply from TheFitVille
did not deliver product . sent package back to warehouse. Acording to them address was wrong. Wanted me to approve the amended address. it was incomplete. Unable to edit the address as sent to me.

Reply from TheFitVille
I tried another brand that kept showing up on my Facebook feed. Couldn't even get my foot in the shoe of the same size. Came right back to FitVille - happy customer.

Reply from TheFitVille
Get a new carrier. Items were delivered to wrong address. Had to wait almost a month to get my items. Will never order from your company.

Reply from TheFitVille
The ordering process was easy to accomplish. I received my order very fast. I am happy with my new shoes. I would like to see more styles, such as slip-on shoes in size 5.5 4E width.

Reply from TheFitVille
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