Bought trainers and trainer sandals, great product, lightweight, good colours, but the trainers weren’t a good fit for me so I contacted them and discovered they have brilliant customer service/suppor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I loved the design of these shoes! Unfortunately as a barista and incredibly flat flat flat feet the insoles it came with still weren’t enough to support me and ease my pain, they helped a lot! But no... See more
Company replied
I bought two pairs of shoes, but needed to exchange for lower size. The customer service was amazing,they replied back fast to my email. The only problem I had is shipping which is taking almost 10da... See more
Company replied
Shoes seem to be very comfy, only time will tell. Insoles are removable so easy to take them out and replace with my own which have more arch support. I initially ordered the wrong size by mistake.... See more
Company replied
Company details
About TheFitVille
Written by the company
FitVille: Your Path to Pain-Free Living
FitVille is an ergonomic footwear company with a mission to enhance footwear experience. FitVille was inspired by the founder's passion for running when he found how hard it was to find the best-fitting shoes on the market. And with that spirit of inquiry and innovation, the FitVille journey began.
At FitVille, we believe in the power of a good pair of footwear to change life and the right to live pain-free. Shoes are bridges that empower us to reach our goals. FitVille envisions helping everyone enjoy a healthy lifestyle while adhering to three core concepts: Therapeutic, Comfort, and Support Technology.
Discover the FitVille difference. Visit our website today and step into a world of comfort and well-being.
Why Choose FitVille?
Written by the company
- Podiatrist-recommended comfort keeps 300,000+ feet happy
- At FitVille, we understand that foot pain can hold you back from living an active life. That's why we design footwear with you in mind!
- Multiple Width Options:
- We offer a wide range of widths to ensure a perfect, comfortable fit for every foot. No more squeezing into narrow shoes!
- Comfort Technology:
- Our shoes are packed with innovative comfort features, like our PropelCore™ sole technology [link to FitVille website about technology], which provides superior cushioning and arch support.
- Wide-Fitting Expertise:
- For those with wider feet or foot pain, FitVille is a trusted name. Our roomy toe boxes and supportive designs help alleviate pain and keep you moving comfortably.
- Join the FitVille Family!
- We're passionate about creating footwear that helps people with all types of feet experience the joy of movement. See what our happy customers are saying and discover the FitVille difference today!
Contact info
2035 Sunset Lake Road, Suite B-2, Rm. 19C, Lockhart Ctr., Newark, DE, United States, Delaware, 19702, Newark, United States
- 1-888-342-7501
- contact@thefitville.com
- thefitville.com
3.9
Great
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Package arrived way before expected
Package arrived way before expected. I just so happen to be the holiday so it was great service.
1 July 2026
Reply from TheFitVille
That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!
Actually I have been buying these…
Actually I have been buying these because of the wide toe box but have been extremely disappointed in the tread only lasting three months and sometime less. If you solve this glaring weakness o will continue to buy them. Thank you, Shunyu
28 June 2026
Reply from TheFitVille
Hello Shunyu,
We are very sorry about your experience! We will relay this issue to the production team. We will strive to improve the quality of our shoes.
Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!
I was charged for shoes weeks ago and…
I was charged for shoes weeks ago and never received them. Company was quick to give full refund. Thank you !
17 June 2026
Reply from TheFitVille
Hello Todd,
We are very sorry about your experience! Your order has been successfully intercepted, and we will process your refund in the coming days. Thank you for your patience!
If you still need help, would you mind emailing us at: contact@thefitville.com? We will look into this and offer some help from my end, thank you!
Looking forward to hearing from you soon, have a blessed day!
Able to buy 2 pairs shoes with discount…
Able to buy 2 pairs shoes with discount and free shipping.
1 pair easy to put on and lace up and so comfortable around house.
2nd pair a slip on hiking shoe that had trouble getting foot in small opening so needed help to pull tongue back and once foot started my feet slipped rest of way on. Feels great and gets so much tracking outside on gravel or dirt.
Have used Fitteville last 5yrs with 2 pairs sporty black shoes and 3 pairs of grey black comfort shoe all these years and have had to wash them every week for past year and held up great till May when soles started coming apart but for price and years of use, you cant beat and I have had all the name brands shoes that just wouldnt last.
Will buy more when can.
1 July 2026
Reply from TheFitVille
Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!
Great fitting shoes
Great fitting shoes, just a takes a while to get them since they come from overseas.
1 July 2026
Reply from TheFitVille
Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!
Reply from TheFitVille
Hello Stephen,
Thank you for your feedback. Sorry for the late shipping.
We have warehouse in USA, UK, Germany and Hong Kong. The shipping may take from 7-15 days depending on the warehouse location.
We will be looking for faster logistics partners.
Let us know if you need any help from FitVille at contact@thefitville.com. Welcome to look around at FitVille any time, have a blessed day!
My feet have grown to a US size 15 and…
My feet have grown to a US size 15 and my options as to where to purchase shoes have shrunk. Fitville has an ample selection of shoes to choose from and the good-looking, athletic shoe style that I chose turned out to be nicely shock-absorbant and supportive of my instep arches as well. I will order from them in the future.
29 June 2026
Reply from TheFitVille
Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!
Great tennis shoes luv the “fit”
1 July 2026
Reply from TheFitVille
Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!
Reply from TheFitVille
Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!
Great product and their customer…
Great product and their customer service are amazing. I ordered wrong size and their team updated to correct size after a simple email request.
15 July 2026
Unprompted review
Reply from TheFitVille
Thank you so much for commenting, we are happy to assist!
Welcome to look around at FitVille any time, have a blessed day!
The shoes are great never have to bend…
The shoes are great never have to bend down to tie. Ordered them was easy and they arrived faster than I thought. I will order again very soon
1 July 2026
Reply from TheFitVille
Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!
Horrible customer service.
Horrible customer service.
Garbage return policy
Slow, to nonexistent response
No truth to any of the claims outlined by the company
Now I can expand this to all of my social networks/platforms
20 June 2026
Reply from TheFitVille
Hello Jim,
We are very sorry about your experience! We typically respond within 24-48 hours
We just emailed you from our support email contact@thefitville.com, we will help you via email.
Looking forward to hearing from you soon, have a blessed day!
I had no problem placing my order
I had no problem placing my order. The shoes are nice & true to size. Very comfortable.
28 June 2026
Reply from TheFitVille
That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!
Reply from TheFitVille
That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!
Ordering was easy
Ordering was easy. Delivery took a little longer than I expected but ok. The shoes I ordered were comfortable and looked good. Very pleased
28 June 2026
Reply from TheFitVille
Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!
Brilliant shoes
Brilliant shoes, very quick delivery... Customer service was amazing 😍
12 July 2026
Unprompted review
Reply from TheFitVille
That is great news, thank you so much for letting us know!
I needed shoes for my arch support…
I needed shoes for my arch support requirement. Luckily A.I recommended this brand 😊 … They are very comfortable and look great. The customer support was extremely polite and professional with my order. It arrived very quickly all the way to Australia 🇦🇺 I highly recommend to others! 😊👍
28 June 2026
Reply from TheFitVille
Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!
Reply from TheFitVille
That is great news, thank you so much for letting us know!
Wrong shoes came in
Wrong shoes came in. I sent an email out in regards to the mishap. I would really appreciate a response . I appreciate your time on the matter.
1 July 2026
Reply from TheFitVille
Hi Ricardo, we are very sorry about your experience!
If you receive the wrong shoes, please you can send us some photos to show the problem, after confirmed, we will issue or resend the correct shoes to you.
If you still need help, would you mind emailing us at: contact@thefitville.com? We will look into this and offer some help from my end, thank you!
The shoes are awful they don’t fit and…
The shoes are awful they don’t fit and they made my feet hurt so bad
1 July 2026
Reply from TheFitVille
Hello, we are very sorry about your experience!
We are happy to assist you with the return/exchange.
Would you mind emailing us at: contact@thefitville.com? We will look into this and offer some help from my end, thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.