The Fleece Company Reviews 

4,328
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 3,729 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, describing them as superb, soft, and beautifully designed, often exceeding expectations. Many people are happy with their purchases, finding the items to be great value for money and suitable for various uses. Reviewers also appreciate the efficient service, with orders arriving as expected and good communication regarding parcel journeys. However, some customers experienced issues with product sizing, noting that items like blankets and pajamas were often smaller than advertised or expected. There were also complaints about delivery times being long and packaging arriving damaged, as well as concerns about the actual material not matching descriptions or being of poor quality. A few people were dissatisfied with unexpected charges or the difficulty and cost associated with returns, especially for international shipments.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the products,... See more

Quality

People report positive experiences with quality, with many reviewers praising the superb quality of blankets,... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the ordering process easy and smooth,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting fast and efficient... See more

Price

Consumers find price to be ambiguous, with some reviewers appreciating deals like "two for the price of one"... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had one or two problems with the items I ordered. I brought them to the attention of a customer service representative named, Theresa. She was extremely responsive and helpful, and she sorted out th... See more

Rated 4 out of 5 stars

I love the quality of the blanket! Justine was a great help because the King size blanket was too small for our regular size King bed. She helped me to replace it with the XL King blanket. I reco... See more

Rated 4 out of 5 stars

I have bought another one of these and love it . The product is fantastic but I was unaware of where it came from and it took an alarming length of time to clear customs at Heathrow. Not the fault of... See more

Rated 4 out of 5 stars

The website is very consumer friendly, except I had a small problem at check out. The system added more items that I didn't want.



Contact info

3.9

Great

TrustScore 4 out of 5

4k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(4,328)

4,172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Your size range for pajamas is skimpy

Your size range for pajamas is skimpy. I would love to buy them but your largest size is just a little too small for comfort.

7 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi there,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 4 out of 5 stars

So far so good

So far so good. Fingers crossed can’t wait for my parcel a pair of Green pillow cases & buy one get one free queen size green fleeces

7 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered two full size blankets and…

I ordered two full size blankets and they are way undersized to what a standard full sized blanket dimension is. More like the size of a crib blanket. If you want a legitimate full size blanket you need to buy a queen size or king. They need to make this abundantly clear on their site. Just having the measurements is not clear. The need to make sure that what they are calling a "full" size is not at all a standard full sized blanket. THAT NEEDS TO BE SPECIFICALLY SPELLED OUT or they need to be truthful in their labels....and call a full sized, crib sized. to get something close to a twin size (slightly larger) you would have to order the king sized blanket. For $70 I would not have ordered a full sized (actual crib sized) blanket. I would have spent the extra to order a larger size...but that won't happen as I won't be ordering anything more from this site. I don't deal with deceptive sellers.

7 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Marcia,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 4 out of 5 stars

Just sent in order

Just sent in order, so far so good. Let’s see how it ends. Actually, I don’t like giving a review before I’ve received my order or had a chance to use it so the fact this was basically shoved down my throat and I had only just put my order in, is kinda crazy. Do better.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Beware

I recieved my blankets and realized that the king size I ordered, did not fit my queen size bed the way I wanted, It was to small to tuck in to the sides of my bed. I sent an email the day I received them so that I could get the XL king size. They wanted me to take pictures of the product, I had literally just recieved, then ship them to Germany (At my expense) and upon review, I was told I would recieve only 70% on my refund. I just want to exchange and pay the difference. But Ellen the rep. was not helpful at all. At this point I'm cutting my losses, donate the ones I received and purchase from Amazon, I least I can trust their return policy.

6 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Patricia,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 1 out of 5 stars

This company will scam you and will send you garbage

Every single review that you read on this site that appears to be positive is paid for by the company. These are all bought reviews. If you order from them you will be sorry they send you what appears to be synthetic materials that appear to be like a cause it's not even a real blanket. When they tell you that they're going to send you a queen blanket they're really going to send you a blanket the size of a beach towel and then claim that the reason for the size is because cotton shrinks. Luckily I was able to receive 80% of my purchase back after threatening a chargeback. We're going to use those blankets to wash the car and other things because there's nothing else that you can do with them. What they will send you is garbage. I should have come here first instead of trusting the reviews that they themselves fabricate on their website. I am now going to start a campaign to make sure that this company can be terminated and that they'll never be able to import another product into the United States. If you were to look at Webster's Dictionary for the definition of Fraud and scam artist this company would be listed there.

20 June 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Luis,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 1 out of 5 stars

I ordered King size Cotton blankets buy…

I ordered King size Cotton blankets buy one get one free. I had to wait for my order for almost 3 weeks while they took the order money immediately. I ended up receiving 2 size blankets smaller than twin size! I'm furious over the cost of the product versus the poor quality received. Do NOT order from this company, they are misleading, over priced and do not assist the customer!

7 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Kim,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 5 out of 5 stars

Old dear…

I’m not a young woman (75😱) and the internet some days feels like an enemy. However your site has easy to follow instructions which is a huge + for me.
So thank you

7 July 2026
Unprompted review

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