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The Fleece Company Reviews 

4,296
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 3,729 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, describing them as superb, soft, and beautifully designed, often exceeding expectations. Many people are happy with their purchases, finding the items to be great value for money and suitable for various uses. Reviewers also appreciate the efficient service, with orders arriving as expected and good communication regarding parcel journeys. However, some customers experienced issues with product sizing, noting that items like blankets and pajamas were often smaller than advertised or expected. There were also complaints about delivery times being long and packaging arriving damaged, as well as concerns about the actual material not matching descriptions or being of poor quality. A few people were dissatisfied with unexpected charges or the difficulty and cost associated with returns, especially for international shipments.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the products,... See more

Quality

People report positive experiences with quality, with many reviewers praising the superb quality of blankets,... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the ordering process easy and smooth,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting fast and efficient... See more

Price

Consumers find price to be ambiguous, with some reviewers appreciating deals like "two for the price of one"... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had one or two problems with the items I ordered. I brought them to the attention of a customer service representative named, Theresa. She was extremely responsive and helpful, and she sorted out th... See more

Rated 4 out of 5 stars

I love the quality of the blanket! Justine was a great help because the King size blanket was too small for our regular size King bed. She helped me to replace it with the XL King blanket. I reco... See more

Rated 4 out of 5 stars

I have bought another one of these and love it . The product is fantastic but I was unaware of where it came from and it took an alarming length of time to clear customs at Heathrow. Not the fault of... See more

Rated 4 out of 5 stars

The website is very consumer friendly, except I had a small problem at check out. The system added more items that I didn't want.

Contact info

3.9

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(4,296)

4,121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

It added the protection plan to order…

It added the protection plan to order when I didn’t want it.

6 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Tracy,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 5 out of 5 stars

I have two muslin blankets and I love…

I have two muslin blankets and I love them! So soft and just enough on a summer day in the air conditioning. I also have just received my new ponchos. Love, love, love them! They are light weight enough for the warmer weather! Thank you! Quality on these items is outstanding!

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Beautifully designed False advertisement

Initially, I saw the website thinking my spouse would like this product and I really loved the product sited. But, now seeing that The Fleece Company charged me the cost of both blankets when it was stated in their ad “buy one get one free” and two to three days shipping; I’m outraged. I’ve received several emails asking me to complete my order which was completed on 07/01. No invoice ever received but a request to complete this order at a different price and promotion. My account was debited with no mention of an error in check out or after check out completed.

1 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Deborah,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 3 out of 5 stars

Misrepresentation of size of blankets - too small

I bought two muslin blankets, supposedly Queen size. When I received them, they barely cover a twin size bed. It was supposed to measure 60 inches wide and it measures 48 inches. When I asked for return instructions, they told me I could send back for a refund but I will have to pay shipping fees with tracking all the way back to Germany. My bad for not checking the country of origin of this company. Unless you're a 100% sure you'll love your item, I would not shop from this store.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

The company is terrible

The company is terrible. Don't buy anything from them. There blankets are way to small for beds. I blanket that is suppose to be for a full bed would fit a crib for a baby. I have sent numerous emails. They want me to stretch the blanket, which has produced no results

6 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Lisa,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

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