The Flooring Guys Reviews 

325
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers had a great experience with this company. Customers frequently highlight the impressive product quality, noting that items look wonderful, feel exceptionally soft, match descriptions perfectly, and suit various home decors. Buyers also appreciate the highly competitive pricing and professional support from staff, which makes the entire purchasing and delivery process remarkably smooth. However, some reviewers were not happy with occasional delivery delays, poor communication, and stressful tracking updates that left people uncertain about their orders. A few other people also felt that certain items had minor issues, such as unexpected color fading, fabric ripples, or strong initial odours upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the soft texture, great... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive promptly and smoothly to... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are well below other... See more

Service

Consumers find service to be positive, highlighting professional staff, prompt delivery, and excellent advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent price point, quality and fast delivery. Happy my rug was made in Turkey, not China, and certified to not use child labour. Feels soft and looks perfect. Contemporary yet with nods to classic... See more

Company replied

Rated 5 out of 5 stars

The flooring guys Willoughby Benjamin and Jason have done a fantastic job laying my hybrid floors. Benjamin and Jason gave me good advice and options which other companies did not. The quote was strai... See more

Company replied

Rated 5 out of 5 stars

Great thanks to Tom and Ross in the Slack Creek store for helping us decide on our new hybrid floor. We encountered issues with our subfloor condition and were asking for professional advice from them... See more

Company replied

Rated 5 out of 5 stars

Very professional flooring service. Ross handled everything from start to finish and made the whole process simple and well organised. Communication was clear, timelines were reasonable, and everythin... See more

Company replied


Company details

  1. Flooring Shop
  2. also in
  3. Carpet Retail Shop
  4. Rug Shop
  5. Wood and laminate flooring supplier

Written by the company

The Flooring Guys is a family-owned Australian flooring business established in 2016. We supply hybrid, laminate, engineered timber, vinyl, bamboo and cork flooring, along with carpet, carpet tiles, rugs and flooring accessories for residential and commercial projects. Shop online or visit our four showrooms: Kings Park, Sydney: 22/24 Garling Road (access via 11 Valediction Road), Kings Park NSW 2148. Willoughby, Sydney: 302A Penshurst Street, Willoughby NSW 2068. Slacks Creek, Brisbane: 2/3333 Pacific Highway, Slacks Creek QLD 4127. Newstead, Brisbane: 22 Masters Street, Newstead QLD 4006. For current opening hours and showroom details, visit https://theflooringguys.com.au/location/. Flooring samples can also be ordered for delivery to your door. We offer delivery across Australia. Product availability, delivery options, charges and timing depend on your order and postcode. Supply and installation services are available in our Sydney and Brisbane service areas. Contact our team to confirm coverage, arrange a measure and discuss a written quote for your project. For product advice, order updates or after-sales help, call 1300 477 699 or email sales@theflooringguys.com.au. Please include your order number when asking about an existing order. Warranty coverage and conditions vary by brand and product. Refer to the relevant product's warranty, installation and care guidance, or contact our team for help. Delivery information: https://theflooringguys.com.au/delivery/ Returns and cancellations: https://theflooringguys.com.au/returns-cancellations/


Contact info

4.1

Great

TrustScore 4 out of 5

325 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(325)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality and perfect fit!

I purchased Rug Culture Arabella Natural Rectangle Rug online to replace my old bedside rug, though I’m always a bit skeptical about buying soft furnishings online since you can’t see the true colours, feel the texture, or judge the quality in person. However, when it arrived, I was really pleased! The quality and colour are wonderful, and it matches the room beautifully. At 165 x 115 cm, it’s a perfect fit for my small bedroom. Highly recommended!

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Great quality rug

Fast delivery to regional area. Beautiful rug , great quality and better than described. Wrapped perfectly and safely for being left outside. Was worried about spending so much on this rug however it’s exceeded expectations. Very much worth the money.

1 September 2026
Unprompted review
Rated 3 out of 5 stars

Communication could be improved!

Yes communication with this company is poor . Delivery should have been within 3-5 days . All I get is a receipt the day I bought it, then waiting for a despatch order but nothing for days so I called them. Yes yes they say it’s in the warehouse and should be sent the next day . Nothing the next day so I call again .
I finally get a shipping email and tracking number. It takes several days but I did receive my order.
I should not have to be calling them.
I must say the rugs are really very nice and just what I wanted for a fantastic price but the stress of not knowing if they’re coming at all was daunting. I give a five star for rugs but office communication 2 stars . They just need to give consistent communications to the customer.

17 September 2026
Unprompted review
The Flooring Guys logo

Reply from The Flooring Guys

Thank you for your honest feedback, Leanne. We're pleased you love the rugs and their value, but we're sorry the lack of dispatch and delivery updates caused you stress and left you chasing us. You deserved clear, consistent communication throughout, and we appreciate you highlighting where we fell short.

Rated 5 out of 5 stars

The rug I received is wonderful and…


The rug I received is wonderful and exactly how I thought it would look. Rug arrived in a timely manner and I couldn’t be happier!

25 September 2026
Unprompted review
The Flooring Guys logo

Reply from The Flooring Guys

Thanks, Lynn! We're so pleased your rug arrived on time and was just as you'd hoped. Lovely to hear you're so happy with it.

Rated 5 out of 5 stars

Delivered in good time

Delivered in good time, perfect condition, great quality, I love it, love it!. While waiting I thought, oh, I didn't check the size, is it going to be surprisingly small, but no, it's huge, I love it! A big daddy of a beast. A bit of country for my house in the city. Love it.

30 September 2026
Unprompted review
The Flooring Guys logo

Reply from The Flooring Guys

Thanks, Elise! We're delighted it arrived promptly and in perfect condition, and that you're pleased with the quality. It's lovely to hear it's brought a touch of the country to your city home.

Rated 5 out of 5 stars

Thank you Flooring Guys…

Ross and the team at the Flooring Guys Slacks Creek have been so helpful and their knowledge and advice really made the experience of choosing the right product an easy one. They price matched immediately and as the product was in stock we were able to pick it up from very courteous and efficient warehouse staff member within a day. The product is of high quality and has more than met our expectations. Thank you Flooring Guys!

20 September 2026
Unprompted review
The Flooring Guys logo

Reply from The Flooring Guys

Thanks for the lovely feedback, Lesley! It's great to hear Ross and the Slacks Creek team made everything straightforward, from choosing your products and matching the price to the next-day collection. We're delighted the warehouse team were helpful and the quality exceeded your expectations.

Rated 5 out of 5 stars

Rug & rug mat great value

Rug & rug mat arrived in good condition & looks great. It’s very nice to walk on
Delivery could have been a little faster but very happy with the price.

3 September 2026
Unprompted review
The Flooring Guys logo

Reply from The Flooring Guys

Thanks for your feedback, Linda! We're glad you're enjoying the look, feel and value of your rug and rug mat. We're sorry delivery was slower than you'd hoped, and we appreciate you letting us know.

Rated 1 out of 5 stars

I ordered 2 x black rugs & received 2 x…

I ordered 2 x black rugs & received 2 x blue rugs. When I raised it they stated that colour is within their acceptable variation therefore would be a change of mind return meaning I pay shipping & a 20% restocking fee. There isn’t a black thread on either rug. I would never purchase from this company again. They have zero integrity & can’t be trusted.

4 September 2026
Unprompted review
The Flooring Guys logo

Reply from The Flooring Guys

We're sorry the rug colours weren't what you expected, Kel, and that your discussions about returning them left you disappointed. If this remains unresolved, please email sales@theflooringguys.com.au so our team can review the details with you.

Rated 5 out of 5 stars

Rug -mineral rock 555

Bought the Mineral rug it was delivered promptly and rug was as described. It is a lovely additional to room and very happy with service. I discovered after ordered could get same rug locally but this online price was the best

3 September 2026
Unprompted review
The Flooring Guys logo

Reply from The Flooring Guys

Thanks, Kerry! It's great to hear your Mineral rug arrived promptly, looks lovely in the room and offered the value you were after.

Rated 1 out of 5 stars

I made and paid for an order

I made and paid for an order, but was then informed that the product was unavailable (which had been listed as available on the website and I had been given an invoice for). I tried to call 6 times, but the call either went to a full message bank (not allowing me to leave a message) or was told they would call back, but they never have. I tried to change the order to a similar product but have not received a response. I have not received either a refund or support in choosing another product, and it is now days later.

3 September 2026
Unprompted review
The Flooring Guys logo

Reply from The Flooring Guys

We're sorry to hear about the difficulty getting a clear update after your order became unavailable. If this remains unresolved, please email sales@theflooringguys.com.au so our team can review the order and your request with you.

Rated 5 out of 5 stars

The flooring guys website was amazing…

The flooring guys website was amazing and offered the best price for the rug. Delivery was smooth and quick and the rug was delivered neatly packed.

4 August 2026
Unprompted review
The Flooring Guys logo

Reply from The Flooring Guys

Thanks, Kanika! We're pleased the website made shopping easy and that your rug arrived quickly and neatly packed at a price you were happy with.

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