Complete scam! Enrolled my in an automatic monthly subscription without my knowledge or consent. The product is trash and comes in a tiny little sample size. Beware of anyone promoting this company! F... See more
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See what reviewers are saying
I've previously purchased from them and had no issues. However I'm now in the same boat as others that have shared their experiences. I ordered in Feb, and after receiving a tracking notice that... See more
I am ver passionate about skincare. I highly, 100 percent recommend shopping with The Formula Skincare. Their customer service is amazing! Very kind and caring, extremely helpful! They respond very qu... See more
I came across The Formula Skincare when looking for a specific eye cream in Australia. Their site has all brands I hear about in my YT beauty channels (Mostly American) whose links don't often ship to... See more
Company details
Written by the company
The Formula is a skincare focused online retailer and educational platform. We curate only the best and proven skincare products, based on the needs of skin and brand ethos. The right skincare for the right reasons. Official Australian retailer for much loved brands fro, around the world like Timeless Skincare, Geek & Gorgeous, Ausceuticals & Regimen Lab.
Contact info
182-184 Victoria Parade, 3002, East Melbourne, Australia
- hello@theformulaskincare.com
- theformulaskincare.com
3.3
Average
149 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great communication with the delay of…
Great communication with the delay of my product. Will spread the word how good you are
8 January 2023
Just a nice easy website where I could…
Just a nice easy website where I could find the products I was interested in
17 January 2023
Great products
The product range it has and the availability. Product arrived professionally and kept up to date of my delivery.
28 January 2023
I absolutely love the formula it is by…
I absolutely love the formula it is by far one of the best companies I’ve ever purchased from and I will continue to buy all my skin care products from then as I can get everything I need, fast delivery and fantastic staff always helpful and friendly
26 January 2023
Great customer service
I have purchased a number of products on a number of occasions and the experience has been very consistent with prompt delivery and all products as described and expected. I then recently had one of the products’ packaging break after using for a couple of weeks. I contacted the team for advice if this happens again, as I love the product and repurchased it. To my surprise I was shipped a replacement product. Wonderful customer support and highly recommended this website and company.
21 January 2023
The customer service was exceptional
The customer service was exceptional, followed up with communication throughout an unforeseen issue, and even offered a discount when a product was delayed
Overall, extremely impressive !
2 February 2023
Easy to order and quick delivery
26 January 2023
Love purchase from them
Love purchase from them. Good update on shipping details. Always give customers 10% off for next purchases
10 January 2023
Well priced products and speedy delivery
21 December 2022
I wanted to give it back because it…
I wanted to give it back because it smelt bad but according to someone from your organisation said i could not because the color of the liquid was not yellow. In other words i could not refund, regardless if it stunk or not.
20 December 2022
Reply from The Formula Skincare
Hi Joanna,
Just going to post our previous reply here as we notice you have posted this review several places. We are hopeful that you just haven’t seen our previous reply and email on the other platforms resulting in the several reviews. Please do reach out if you genuinely want a resolution. Thanks Joanna.
“Hi Joanna, Thank you for your purchase and your review. Any and all feedback is always welcomed. I can see that someone from the team sent you a response to you your enquiry and have requested some further info/pictures of the product to help you determine whether the products quality has been compromised. I can also see that they have offered to replace/refund the item if it is oxidised or compromised. I see that as a gesture they also offered you a credit for the cost of the item if it was just a change of mind/self preference of not liking the product. Also they have offered to consult/guide you personally to help you choose a replacement product that you will enjoy. These offers are still valid if you would like to reply to the email sent to you and someone can assist with the above. Of course if you believe we should or could handle these sorts of things better then please do shoot us an email to hello@theformulaskincare.com as we are always open to any feedback. Thanks Joanna. I hope you have a lovely day and fantastic holiday period. Regards, The Formula :)”
Wonderful products and service
The Formula Skincare really care about their customer service. The deliveries are fast and i love their products, especially Timeless and Geek and Gorgeous. Keep up the great work Julia.
28 December 2022
Prompt service and good skin care quality
Love the Timeless hyaluronic acid serum. Simple, affordable and does the job perfectly on my skin.
17 November 2022
Love this website!
Easy to find great products at a reasonable price. I would definitely recommend this website for all your skincare needs.
27 November 2022
Carefully Curated Skincare
They have a carefully curated range of skincare & have made some lovely indie skincare brands available in Australia. I recently had two new Geek & Gorgeous moisturisers on pre-order & my order was immediately dispatched once the products were in stock (earlier than estimated). My delivery arrived express & included a personalized written note from one of the co-founders which really makes it extra special. They are also responsive to customers via email. the Formula Skincare blog and YouTube channel is also quite informative & a good point of reference to skincare newbies 👌🏾
17 November 2022
Vitamin C
The consistency is very watery and absorbs very well. I’m yet to see effect of this as it’s too soon to comment.
24 November 2022
Product came faster than stated
Product came faster than stated, good packaging and quality, would buy again
22 November 2022
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