Pretty slow shipping, very minimal communication. Ordered 3 colognes, received 2. Sent an email, asking where the 3rd one is, no answer. Probably that was my last order from them, there is m... See more
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See what reviewers are saying
The fragrance variety is great. The price is the most competitive across the GTA. The owner and staff are amazing. I love coming here. I am a regular.
I felt inclined to write a review as I was very hesitant about ordering from here. I had never done so before and the perfume that I wanted was discontinued. I feared I would receive a counterfeit. In... See more
Great selection of popular hyped fragrances at some of the best prices around. Never overpriced like other nearby stores everything is priced fairly.
Company details
Written by the company
At Thefragranceshop.ca in Canada, we are dedicated to offering our customers the most competitive prices and ensuring complete customer satisfaction. Our primary objective is to deliver the best service at the lowest possible price, making us the preferred choice for our customers. Please note that our company exclusively ships to addresses within Canada and the USA. We have no affiliations with companies operating in the USA, UK, or Australia.
Contact info
17310 YONGE ST, Unit 12, L3Y 7S1, NEWMARKET, Canada
- 9052357467
- sales@thefragranceshop.ca
- thefragranceshop.ca
4.4
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Fake Penguin Premium Blend
I bought a Penguin Premium Blend, smells different from an original Penguin that i have. Sure i got a fake one.
11 January 2025
Unprompted review
Everything went wrong
Everything went wrong. Never got the product. Wrong shipping label caused a lot of confusion and prevented delivery. Finally it was sent to the Walmart store (as it was supposed to) and I was asked to go pick it up. Email said I had to pick up by January 5. I went on January 2 and Walmart couldn't find it. Said it was received Dec. 11 (untrue) and that order had expired so they sent it back to sender. I talked to the shipper (Landmark), the delivery company (Apple Express), and Walmart in an attempt to determine the problem (wrong shipping label) and to get the product (a Christmas gift). Thankfully I was at least refunded. Just an all around very poor experience.
19 December 2024
Superb experience.
14 December 2024
The staff when I went at the store is…
The staff when I went at the store is very accomodating! Didn’t have to wait. Will definitely order more from them.
28 November 2024
Excellent experience
Excellent experience
Responsive to my phone call inquiry.
Pick up the order in store.
16 November 2024
It was a great experience
It was a great experience, everything was running smooth good customer service amazing gift bag with purchase
Thank you
25 October 2024
Great buy
The price is great and order was processed quickly. Pickup is convenient. I like this perfume a lot. Such a big bottle and smells exactly like people said online.
3 October 2024
Top notch Products
Very easy to order online, and was ready for in store pick up the next day. Staff are great and the products (creed and Hermes) were real. Will purchase again from this Frag Shop.
19 September 2024
Fake perfume!
I just received a perfume I bought here:
Maison Margiela Replica Bubble Bath EDT For Him / Her 10 ml
It’s not original, it’s a fake! It has not even the perfume box and the container is crooked!
The same perfume (tester) in Sephora comes with a box.
21 August 2024
Unprompted review
Reply from The Fragrance Shop Canada
Thank you for sharing your feedback. I’m sorry to hear that you’re disappointed. We take your concerns seriously and are committed to ensuring our products meet high standards. It clearley mentioned in the description that its a tetser with no box. Basically bubble wraped. This does not mean its fake. We have provided all the necessary information just to avoid the conflict before hand.
High-quality original product, very satisfied.
16 July 2024
Great service and Local to me somehow…
Great service and Local to me somehow got my self a discontinued Ralph Lauren bottle for cheap
17 May 2024
They have a great selection of perfumes…
They have a great selection of perfumes and I got the order fast. I’m really satisfied with their service.
26 April 2024
great shop
got my order super fast, really happy with that and the products were well protected with little foam pieces. I only wish they offered free shipping for gta since the shop is just past the gta region.
19 April 2024
Found what I wanted for a good price
Found what I wanted for a good price, very efficient website & pick-up was easy!
15 April 2024
Told them i had a trip instead of…
Told them i had a trip instead of waiting a couple days for the pick up they allowed me to pick up same day
2 April 2024
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