The Free Website Guys Reviews 4,004

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for their excellent service, highlighting the ease of working with them and the professional quality of the websites created. Many appreciate the clear communication and the supportive approach of the staff, who are often described as patient and informative, guiding users through the process. The user experience is frequently noted as smooth and efficient, with reviewers feeling well-prepared to manage their new websites. However, some customers also noted issues with constant delays, extremely poor communication, and having to upload content themselves. A few other people also felt that the free service was not truly free, citing unexpected annual subscription renewals and a lack of phone contact options.

What people talk about most

Website

Reviewers mention positive feedback about website, with many expressing satisfaction with the... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, patience, and... See more

Service

Customers consistently note positive experiences with service, often highlighting exceptional support, clear... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease and clarity of the... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi I’m Helena and I had my LifemCoach website done by tfwg and it is awesome. I really love every detail. I was not expecting it to be so beautiful being that it was free but it turns out that ther... See more

Rated 5 out of 5 stars

This company was very easy to work with and made it possible for me to have an amazing author website to showcase my writing and any books I release. Hopefully in the future the website will also incl... See more

Rated 5 out of 5 stars

What made my experience great with Thefreewebsite guys was the communication. To anyone I've spoken with I've always got a response that was detailed. There wasn't a chat we're i was left to figure ou... See more

Rated 5 out of 5 stars

5 Stars Excellent support and a strong foundation for our non-profit website The founder of our organization, Empowered Up, submitted a request and was selected by The Free Website Guys as o... See more


Company details

  1. Website designer
  2. Business and IT Consulting agency
  3. Business development service
  4. Design agency
  5. Web designer

Written by the company

The Free Website Guys is the highest rated free-website service in the world, with 10,000+ reviews on Clutch, G2, DesignRush, and GoodFirms. Forbes rated them the best free-website service: https://www.forbes.com/advisor/business/software/best-web-design-company/


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with the company was great!

My experience with the company was great and the execution of the website was seamless. Sven provided detailed guidance and timeline on the website project/creating my website consistently and was transparent with their service offerings.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

This is Godfrey

This is Godfrey. Freewebsiteguys did a wonderful job of organizing my website. I appreciate you guys. I thank God for yall. It was a wonderful experience.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful work

Sven and his team have done a wonderful job for me and thanks to them I was able to get my first website done. These guys are so professional and responsive, and everything was explained in a simple manner, which made my life easier. I am so very grateful for the wonderful work they have done for me and I will recommend them to everyone!

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Helping Small Businesses Build a Strong Online Presence

Working with The Free Website Guys on the LOBO Partners website was a fantastic experience. Their team made the process simple, professional, and stress free from start to finish. They were responsive, patient, and truly supportive in helping bring the vision of LOBO Partners to life online.

For small businesses, startups, entrepreneurs, and nonprofits trying to grow without a massive budget, this is an incredible opportunity. A professional website can make a huge difference in credibility and visibility, and The Free Website Guys are helping level the playing field for organizations that may not otherwise have access to those resources.

What stood out most was that they genuinely care about helping people move forward, not just building websites. If you are a business owner or NFP looking to establish or improve your online presence, I highly recommend checking them out. Great people doing meaningful work for the entrepreneurial community.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Sven and his team were exceptional to work with, and the website production process was streamlined to near perfection. I am extremely impressed by the team's dedication and persistence.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

These Guys are Rock Stars of Web Development!

These guys did a great job building my website pixel-dreaming.com for free. I went the eCommerce route with my site so now I have a fully function online store to sell my artwork. They were open to changes and kept me informed of the progress while building my wordpress site.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Excellent communication from start to finish and very happy with the final product. For free, you simply can't go wrong. Highly recommend.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience working…

I had an amazing experience working with the Free Website Guys team. They created my website exactly how I envisioned it and were incredibly patient throughout the entire process. Their communication was excellent, messages were always clear, and the helpful videos they provided made everything so easy to understand.

They were professional, responsive, and truly cared about making sure I was happy with the final result. I highly recommend them to anyone looking to create a website!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent free website builder!

Sven and the free website guys built my new website over the course of some months. The communication with the team by mail was always very clear, very friendly constructive and very helpful. They always answered to my questions in time and very clear. They have also asked for some extra features, like special colours which I could choose for the headlines and the "pro"-theme. Although I am living in Germany, this has not made a difference within the communication and services. Their efforts and services are really great and free and I would recommend this company highly to anyone in all countries.

8 May 2026
Unprompted review
Rated 4 out of 5 stars

Free web site creation

So, one hears about many things that are often offered for free on the net, but yeah, there almost always seems to be a catch right?
Well, not this time. it was free and I'm happy to say I was pleasantly surprised at the end of the day.

I thought it was about time we got a web site for our niche commercial mortgage brokerage here in NZ. I searched the net and bingo, I found this site thefreewebsiteguys.com

Did everything go smoooothly?... not entirely, but partly my fault for a delayed start. After following Sven's instructions, it all started to happen and we progressed through to and very happy end result.

Hey, these guys are efficient, they know what their doing and, yes, it was free.

So, today, I'm Happy to recommend anyone to talk directly with Sven at thefreewebsiteguys.com and engage them for what you need.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Paid for service i didn't want

free website? not exactly.
didn't actually get around to having the website done and 12 months later they took $85 off me with no warning. Sent 5 emails with no response. Eventually got a reply after i raised a dispute (went into their spam folder apparently)
then refunded me (minus $30 for admin fee as i'd raised it with the bank!) and nor claim I signed up for it which i didn’t and had to chase 5 times and have the emails to prove it

1 May 2026
Unprompted review
The Free Website Guys logo

Reply from The Free Website Guys

Hi Chris,

I think there's a misunderstanding there. That wasn't a hosting fee. We're not a hosting company.

You paid for an optional paid service we offer, which is our Pro+ Plan, which we've been providing to you for the last year.

This is not something you need to sign up for (many people choose just our free service), but you did last year — and this is the renewal payment.

Regards,
John M

Co-Founder, The Free Website Guys

Rated 5 out of 5 stars

💛💛💛💛💛

Hello. My name is Dennis

I would like to tell you about a company that helped me build a website.

Their name is The Great Web Side Guys, and they have truly made a difference for me.

I want to praise them for their excellent treatment and dedication to my project.

They have given me an opportunity that I am very grateful for.

Their product is of high quality, and the result fully meets my expectations.

They are very professional in their work.

At the same time, they are incredibly understanding and easy to work with.

I highly recommend them to anyone in need of a strong web solution.

Your’s,

Dennis Hedegaard Larsen. (Just love and life)💛

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Website

The website made by TheFreeWebsiteGuys looks beautiful and professionally made. The FreeWebsiteGuys were available to answer my questions and set up the website as I wanted it.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Paid money no service update. We had some communication issues. But yes free website guys corrected Everything. Thank you i appreciate the fast response in correcting the issue

I paid the fee for website twice. The second time after paying and them getting my money. Now no response, no return email nothing. THEY JUST got MY MONEY THATS ALL .BE VERY CAREFUL USING THIS SITE. IM 150$ lost. Stay away from this site or lose money .

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Working with The Free Website Guys was…

Working with The Free Website Guys was a genuinely positive experience for our small non-profit. From the very beginning, their team communicated clearly and consistently, which made a process that initially felt overwhelming much more manageable. They took the time to explain each step, answered every question thoroughly, and never made us feel rushed.
What stood out most was their patience. As a small organization, we were navigating new territory, and they were incredibly understanding as we worked through decisions, gathered materials, and clarified our vision. Instead of pushing us along, they met us where we were and guided us forward with professionalism and kindness.
The end result was a clean, functional website that truly reflects our mission, and we couldn’t be happier with how everything came together.
I would definitely recommend The Free Website Guys to other small businesses and non-profits looking for an affordable, supportive, and reliable website service. They deliver not just a product, but a great experience from start to finish.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

The free website guys are totally awesome.

It gives me great pride to be able to state that The free website guys are totally awesome (Sven was my contact).

At first I was a bit skeptical when I saw the ad for "build for free" because there are so many 'free' things out there in cyberspace that will cost you an arm and a leg. But I am glad that I decided to check it out, and WOW, was I surprised.

Sven and his team of developers and designers did give me a website that I could not have done (on my own or otherwise) without giving up an arm and a leg. They hooked me up good. And they have access to so many choices and resources that I would not even know existed.

And one thing that I liked about their policy is that they ALWAYS let you decide which direction you want to go, so the client is in control at all times. With others, because its 'free' then you get what they chose for you, even if it does not work for you.

I can't say enough for these guys. I am truly a 100% satisfied customer and trust me when I tell you, it was wort it.

30 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look