The Free Website Guys Reviews 4,004

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for their excellent service, highlighting the ease of working with them and the professional quality of the websites created. Many appreciate the clear communication and the supportive approach of the staff, who are often described as patient and informative, guiding users through the process. The user experience is frequently noted as smooth and efficient, with reviewers feeling well-prepared to manage their new websites. However, some customers also noted issues with constant delays, extremely poor communication, and having to upload content themselves. A few other people also felt that the free service was not truly free, citing unexpected annual subscription renewals and a lack of phone contact options.

What people talk about most

Website

Reviewers mention positive feedback about website, with many expressing satisfaction with the... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, patience, and... See more

Service

Customers consistently note positive experiences with service, often highlighting exceptional support, clear... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease and clarity of the... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi I’m Helena and I had my LifemCoach website done by tfwg and it is awesome. I really love every detail. I was not expecting it to be so beautiful being that it was free but it turns out that ther... See more

Rated 5 out of 5 stars

This company was very easy to work with and made it possible for me to have an amazing author website to showcase my writing and any books I release. Hopefully in the future the website will also incl... See more

Rated 5 out of 5 stars

What made my experience great with Thefreewebsite guys was the communication. To anyone I've spoken with I've always got a response that was detailed. There wasn't a chat we're i was left to figure ou... See more

Rated 5 out of 5 stars

5 Stars Excellent support and a strong foundation for our non-profit website The founder of our organization, Empowered Up, submitted a request and was selected by The Free Website Guys as o... See more


Company details

  1. Website designer
  2. Business and IT Consulting agency
  3. Business development service
  4. Design agency
  5. Web designer

Written by the company

The Free Website Guys is the highest rated free-website service in the world, with 10,000+ reviews on Clutch, G2, DesignRush, and GoodFirms. Forbes rated them the best free-website service: https://www.forbes.com/advisor/business/software/best-web-design-company/


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Sven was incredibly helpful throughout…

Sven was incredibly helpful throughout the entire process. They built my website completely free and made everything simple and stress free. I'm super thankful for their support and the overall experience. Highly recommend working with them.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

These are scammers hooking up with a…

These are scammers hooking up with a foreign company, IONOS, to collect money for them. They avoid being charged in the United States by using a foreign entity. They'll ask you for a "small favor" to register your website names with IONOS, then IONOS collects the money. The Free Website guys is Not Free". They never built a website for me they just got paid thru IONOS. Then the slew of meaningless emails come to confuse you. Sven is the one that calls you to make a deal. Shameful.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Enjoyable and Challenging Experience

I’m so grateful for TheFreeWebGuy team, especially Sven. As someone who isn’t very IT‑savvy, they made everything simple and stress‑free. They gave me all the information I needed and were always there in the background whenever I had questions. I never imagined I’d have a website for my small soap business, let alone be able to manage it myself — but they made it possible.
I totally recommend these guys.
Thank you,
Michelle – SoapTherapyNZ.com

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and Professional

I had The Free Website Guys build the website for my luxury fashion brand, Mohikas by Archana Soni, and I couldn't be happier with the results. From the very beginning, the team was professional, communicative, and genuinely invested in understanding what my brand needed.

The site they built — mohikas.com — is a full WordPress/WooCommerce store featuring our Indo-Western couture collections, jewelry, bridal wear, and menswear. The design is clean, elegant, and represents the luxury feel of the brand beautifully. They set up the entire ecommerce infrastructure, categories, cart, checkout, and a blog section.

What impressed me most was the value. As a small business owner, getting a professional, fully functional ecommerce site of this quality built is no small thing — and The Free Website Guys delivered beyond expectations. Any time I had questions or needed guidance, they were responsive and helpful throughout the process.

If you are a small business owner looking for a professional website without breaking the bank, I highly recommend The Free Website Guys. They treated my business like it mattered — because to them, it clearly did.

— Archana Soni and Girish Soni, Founder, Mohikas

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Working with Sven has been such a Pleasure

Working with Sven has been such a smooth and reassuring experience. He is incredibly responsive, knowledgeable, and genuinely committed to making sure everything functions seamlessly. What stood out most was his patience and willingness to guide me through each step without making anything feel overwhelming. The team overall has been just as impressive, the process has felt organized, supportive, and truly geared toward helping clients succeed, especially for those of us building and growing our brands. I felt confident every step of the way, and I’m so grateful for the support in getting everything set up correctly. Highly recommend!

- Akezia

3 May 2026
Unprompted review
Rated 5 out of 5 stars

These guys are amazing.

These guys are amazing.
They were so nice and warm. This creation was mind freezing for me and they made it as easy as could have been. The only thing they could have done more is interview me, choose and write everything out for me.... like AI would have. The site is not like I would have wanted it simply because I had no clue what I wanted it to be. They were generous enough to work for me, for free. The costs are upfront and nothing hidden. Sven Nilsen was my guardian angel. I still don't get all of it but it's up and professional. I could never thank them enough.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

They Are the Guys

I have been guided by these awesome people for a couple of years to have my nonprofit website built, which is now at the final stage, but I was pleased to get invited by Sven personally to review them.

They come at you with a free mind and a free service. For me, that was the nicest surprise on my journey of reconstructing the Memory Community site after the original one had retired from the Internet under unfortunate circumstances.

I am grateful to Sven, who tirelessly answers my questions, dissolves my doubts, and does all this with a smile (if you see his headshot in his email).

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend The Free Website…

I highly recommend The Free Website Guys! They were very helpful and helped me at each step of the process. Not only do you receive step-by-step instructions for certain parts of the process, they include videos for more challenging steps. Sven was my first and main contact. I really appreciate his help and patience with me during this time! Thank you!!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Working with the Free Website Guys has…

Working with the Free Website Guys has been such a positive experience. Their process for qualifying potential clients ensures that the partnership is the right fit from the start.

What I appreciated most was the clear, structured approach they provide. Every step was explained, expectations were set upfront, and their communication was consistent and easy to follow. The instructions were simple and organized, which made the entire process feel manageable even for someone without a technical background.

I honestly never thought building a website could be this straightforward, with so much less stress and cost than I expected. I’m truly grateful for this partnership and the support their team provided throughout the process.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Great People

They were very friendly, understood my budget and helped me with items within my means. The instructions they provided were very detailed, and if you didn't understand something all you have to do is ask and they will explain things another way. They always kept me informed on the progress of my website.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Responsive, and Easy to Work With

My experience with The Free Website Guys was excellent. They made the whole website process simple and straightforward. Their team was friendly, responsive, and professional throughout the entire process.

They listened to what I wanted, provided helpful guidance, and delivered a website that looked clean and professional. I was impressed by their communication, efficiency, and willingness to help.

I would gladly recommend The Free Website Guys to anyone looking for quality website support and a positive overall experience.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

Anything 'free' comes with concern, but these guys are the real deal. Communication was consistent and clear, and they were kind and considerate in our correspondence. They put together the site and answered all my questions; it was an overall smooth and seamless experience!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Sven and team - from GuardGoose (Sophie)

Sven and the free website guys made my website (guardgoosemedia) over the course of a few months of back and forth consultations. I am so happy with the result. They were even generous enough to upgrade my theme free of charge - something that enabled me to have greater functionality and creative freedom, which is important for a media company. As a small business owner, they’re a lifeline, and I’ll be recommending them to any and everyone moving forward!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience with a Supportive and Detail-Oriented Team

I had a really great experience working with this team from start to finish. Communication was clear, consistent, and professional throughout the entire process, which made everything feel smooth and stress-free. They took the time to really understand my partner's business (personal training) and asked thoughtful questions and showing genuine interest in what we’re building.

What stood out the most was how supportive and helpful they were at every stage. Nothing felt rushed or overlooked—they made sure we were comfortable, informed, and involved in the process. It’s clear they care about delivering something meaningful rather than just completing a task.

They also went beyond what was originally offered by providing additional help with the website copy. We’re still working through that part together, but so far the experience has been excellent and very collaborative.

Overall, I’m very happy with the experience and the direction things are going. I would absolutely recommend them to anyone looking for a reliable, communicative, and genuinely invested team.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with the team that built my website. They were professional, responsive, and really took the time to understand what I needed. The process was smooth from start to finish, and they kept me updated every step of the way. I’m especially impressed with the design—it looks clean, modern, and works perfectly on mobile. Overall, they delivered more than I expected, and I would definitely recommend them to anyone looking for a quality website.

20 April 2026
Unprompted review
Rated 4 out of 5 stars

Well worth the wait

It took some time to get, due to how busy they are and the time they spend on each client. Once it was complete and finished, it was better than i expected they really put in the work, I couldn't be happier.
Thanks guys for doing a great job building my website well worth the time .

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Great team to work with!

Great team to work with. They are fast, patient and very responsive, providing detailed information and videos for the entire process. Thank you so much for your help.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

This was a great experience

I had a great experience with The Free Website Guys. They made the process very easy. They answered all my questions and all my emails promptly. They also sent videos and easy to read instructions. I'd definitely recommend them to anyone who's looking to build a free website.

29 April 2026
Unprompted review

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