The French Farm Reviews 

403
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and wide selection of products, highlighting many unique and delicious items that are often hard to find elsewhere. People consistently appreciate the prompt and fast delivery service, noting that their orders arrive quickly and in a timely manner. Reviewers also consistently highlight the careful and excellent packaging, which is often described as super safe and ensures all contents arrive in perfect condition despite travel. The ordering process is described as easy and efficient through their excellent website, leading many consumers to express their strong intent to order again.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the quality and taste... See more

Quality

People report positive experiences with quality, often praising the delicious taste of food items like tea,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the prompt and fast shipping,... See more

Order

Customers consistently note positive experiences with order, with many expressing their intention to order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a francophile and francophone who has lived and worked in France and of course a HUGE foodie. For years I was getting a lot of my French ingredients, including my favorite mustards from Edo... See more

Company replied

Rated 5 out of 5 stars

French Farm products are one of a kind, I have purchased your beautiful steak knives and this time I got the lollipops and they’re delicious. I ordered the fruit, caramel and milk chocolate, never had... See more

Company replied

Rated 5 out of 5 stars

The tea towels that I had ordered were packaged well, without any damage. The fabric is soft, without any roughness or bleeding of colors. I would highly recommend these products because they look a... See more

Company replied

Rated 5 out of 5 stars

I placed my first order with the French Farm and am very impressed. There was an issue with the shipping through FedEx (not their fault) and when I reached out to the French Farm, they immediately fol... See more

Company replied


Company details

  1. Food products supplier

Written by the company

The French Farm has searched the European continent to bring you the finest in imported gourmet foods, and kitchen and dining decor.


Contact info

4.9

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(403)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this stuff

Love this stuff! And the only place I can find it now is The French arm

14 October 2025
The French Farm logo

Reply from The French Farm

Thank you so much for the 5 star review!

Rated 5 out of 5 stars

Arrived timely

Arrived timely. Best strawberry jam ever.

13 October 2025
The French Farm logo

Reply from The French Farm

We're so glad you enjoyed the jam! Thank you for the review!

Rated 5 out of 5 stars

Fast replacement

My last shipment came with a broken jam jar. I emailed the French farm and in two days had a replacement. They also answered back within the hour of my email. Very good products and very good customer service.
Thank you!

3 October 2025
The French Farm logo

Reply from The French Farm

Thank you so much for the fantastic review, Elizabeth! I will be sure to share with the team :)

Rated 5 out of 5 stars

Best sauce ever!

Your site had the items I have looked ALL OVER for. THANK YOU.

29 September 2025
The French Farm logo

Reply from The French Farm

Thank you so much for the great review, Jason! Glad we could help you find all the products you were looking for :)

Rated 5 out of 5 stars

Placing an order was easy

Placing an order was easy. Products came in a timely manner. Love the preserves with chucks of fruit.

2 September 2025
The French Farm logo

Reply from The French Farm

Thank you for the great review!!

Rated 5 out of 5 stars

A taste of French

French Farm products are one of a kind, I have purchased your beautiful steak knives and this time I got the lollipops and they’re delicious. I ordered the fruit, caramel and milk chocolate, never had a lollipop this awesome, not too sweet, smooth and creamy. The only complaint is the point at the end of this lollipop not child friendly. I definitely want to recommend this product as well as their knives.

28 August 2025
The French Farm logo

Reply from The French Farm

Thank you so much for the fantastic review!

Rated 3 out of 5 stars

The product is ok

The product is ok. I expected better quality though. I thought the materials would be more heavy duty and instead the piece feels flimsy, delicate.

30 July 2025
The French Farm logo

Reply from The French Farm

We’re truly sorry to hear that the Olive Oil Cruet didn’t meet your expectations. We always want our customers to love their purchases, and we’d be happy to help make it right. If you’d like to return the item, please reach out to our customer service team at cs@frenchfarm.com, and we’ll be glad to assist you with the process!

Rated 5 out of 5 stars

The original contact with Sean Skelly…

The original contact with Sean Skelly was exactly what I needed to provide the info & products I wanted & needed. I had jams & preserves in Hotel Mayfair in Paris & wanted to buy them.

26 June 2025
The French Farm logo

Reply from The French Farm

Thank you so much for the fantastic review. We're glad we could help you find your favorites!

Rated 4 out of 5 stars

Fast

Fast, great customer service with my follow-up question.

Only 4 stars as I saw on my account package was shipped but no other information. Package was actually delivered a few days ago and I wasn't aware.

28 July 2025
The French Farm logo

Reply from The French Farm

Thank you for your feedback and for the kind words about our customer service—we’re glad we could assist you! We’re sorry to hear about the confusion with the tracking information and truly appreciate you bringing this to our attention- We’ll review the process to ensure better visibility in the future.

Rated 5 out of 5 stars

Beautul Cutlery

My silverware arrived in a couple of days, looked exactly as pictured, is really well made, well priced and beautiful. Could not have been a better experience.

3 July 2025
The French Farm logo

Reply from The French Farm

Thank you so much! We are thrilled to hear you love your new silverware!

Rated 5 out of 5 stars

I was so impressed with this website

I was so impressed with this website. It is always a bit scary to buy something from a site you haven't been to.
The French Farm had a set of knives that I could not find anywhere else. I desperately wanted them for a dear friends 40th birthday. I had to take a chance on this site and I was not disappointed.

I realized that I put in the wrong shipping address. I contact the company and they redirected the shipment and saved the day. I would definitely recommend purchasing from this website.

16 April 2025
Unprompted review
The French Farm logo

Reply from The French Farm

Thank you so much for the fantastic review!

Rated 5 out of 5 stars

ALWAYS THE VERY BEST

THE VERY BEST SHIPPING, bar none! Extraordinary items.
Exceptional quality in everything and 100% freshness of all consumables.
My “Go To” for Special Occasion gifts. Recipients are consistently delighted with items from The French Farm!

2 June 2025
The French Farm logo

Reply from The French Farm

Thank you so much for the amazing compliments! We appreciate you being such a loyal customer and look forward to continue serving you! :)

Rated 5 out of 5 stars

Delicious mints

We bought these at a theme Park years ago and I just loved them. When I found them on the web I had to get them!

27 May 2025
The French Farm logo

Reply from The French Farm

Thank you so much for the review!

Rated 5 out of 5 stars

I have recommended The French Farm to…

I have recommended The French Farm to so many people. The selection is amazing. It is my go to for spices and everything related to my kitchen. During holiday season it is my first stop for elegant gift giving.

27 May 2025
The French Farm logo

Reply from The French Farm

Thank you so much for your kind words and continued support! We're thrilled to be your go-to for kitchen staples. It means the world to us that you’ve shared The French Farm with others :)

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