The Garlic Farm Reviews 

Great garlic products. Had an order recently bought as a gift. Arrived with everything, well palcakaged. All tastes nice. Thanks

I made an order online recently for a substantial amount of garlic it said that it would be here between 5-6 days however it arrived within 2-3 days of me making the order.
the garlic was well packaged and in excellent condition on arrival.
I was a little bit wary of ordering garlic online however I am extremely pleased with everything.
I called the garlic farm to voice my appreciation to the lovely employee who answered the phone as well as the other team members.
overall not only was the staff lovely but the garlic was top quality I will be a returning customer.

Today we received 2 packs of Wonky Wight Rustic Garlic 20 bulbs each pack. Amazing value! Beautiful large cloves and a good selection of different sized bulbs. The flavour is delicious! Thank You so much The Garlic Farm. So glad we met your representative and bought garlic from him at Stroud Market.

Items on the menu are labelled as gluten free but when I double checked I was told they are cooked in oil used for gluten containing foods therefore making them unsafe for coeliacs due to cross contamination. I pointed out that the items should not be labelled as gluten free in that case. The waitress gave the impression that she was aware of this and had attempted to address it in the past.
She offered to ask the chef to cook our order “in a pan” (crispy potatoes).
Unfortunately when they arrived they were still hard..undercooked and unseasoned although they did knock some money off the bill for this.
Won’t be returning as I don’t feel confident about their menu.
On a positive note we had the pleasure of watching a little squirrel having his lunch right next to us!

Spent a week at The Garlic Farm with my husband and kids. We stayed in a tiny, recently-renovated cottage spread over two levels. The location is wonderfully quiet, far from main roads, giving the children plenty of space to roam freely.

As you'd expect, garlic is the star here—in every form and variation you can imagine. Even picked up a garlic grinder from their on-site shop. The restaurant is good too, offering rustic dishes that, of course, feature garlic prominently. Overall, an interesting and enjoyable experience. Highly recommend for families and garlic aficionados alike.

I've been buying from them for years as I love growing my own garlic. Last year they sent me the wrong type; this was not obvious until many months later when I harvested them. After I raised this with them they have refunded my order cost for this year as an apology. Happy customer!

I recently placed an order but forgot to add a few items. I emailed and they were happy to refund me so I could amend my order. Great customer service and almost instant replies. I look forward to planting my garlic

How this farm has not been visited by Environmental health I don't know. The taste testing of the garlic pots is the most unhygienic and germ spreading I have ever come across. Stirring sticks are on the side to taste different dishes containing garlic. Although it says "no double dipping" every person I saw put the same stick in every pot after tasting it!!!!!!! So, the saliva from every different person was transferred from pot to pot. Then a child sneezes over 3 or 4 pots with no hand or hanky over mouth. I have never come across anything so disgusting. Even after I pointed out to a man what he was doing he still carried on. This needs stopping or controlling by staff. If I coukd give this a zero score I would.

Purchased two black garlic bulbs and they are hard and dry. Very disappointed as not cheap

I was a loyal customer for many years. However, the last large batch of black garlic I purchased was extremely poor quality. The garlic was completely dried out and rock solid hard, to the point where it was inedible. I made a formal written complaint to the manager Sarah and also spoke to her directly over the phone regarding my complaint. Unfortunately, she wasn't interested in speaking to me and just wanted to get me off the phone. She promised she would personally take responsibility for my complaint. However, she immediately passed me onto her admin who promised to give me a refund, but no money was received.

I will never buy from this company again. Extremely bad customer service and a waste of money.

Update 04.07.23 in response to The Garlic Farms update:

It turns out that they only refunded me for one single item, despite the fact that all 8 packets of garlic were inedible & defective. They also refunded the single item without informing me. I had to call them again, and yet again the manager Sarah would not speak to me. Sarah chose to relay messages back & forth via Sophie, who put me on hold every time she needed her manager to make a decision. It was uncomfortable and awkward waiting for an advisor to relay messages when clearly Sarah should have just taken over the call and dealt with me directly, instead of hiding behind her customer service rep. It sounded like they were sitting right next to each other.

When they tried to say that I couldn't get a full refund, I had to repeatedly argue the fact that all 8 items were inedible not just one. They all arrived in the same defective state. The manager finally agreed to refund all the items, but it shouldn't have taken several phone calls, emails, and me writing a review for them to rectify the issue. It took them almost a year to give me a full refund!

I'm glad I don't have to deal with this company anymore because it's clear the manager will state she will take ownership of the complaint and deal with it herself, only to hide behind her staff so she can avoid speaking to you again. That's not my idea of a manager.

Love there olive oil with garlic and truffle. I also get the tomatoe ketchup with garlic and mayo .horseradish. when I'm on holiday I go and buy in person .but also order online .never had any issues .with any product .

The garlic pickle is out of this world! Lots of great products and some less great. Only knocking a star off because postage is quite expensive.

Received order of autumn pack of seed garlic variety in good time and great quality. Maybe not the cheapest supplier but well worth the extra few pence. Great communication and a very informative leaflet included. Will be a returning customer

Just had another delivery of their amazing black garlic and even more amazing halloumi cheese along with a few new things to try.
Very quick delivery, very well packaged and I know the food is fantastic.
Highly recommended to anyone
Thank you

I'm very sad to have to write this review after an unpleasant experience with The Garlic Farm. No customer service, emails left unanswered, being told the matter was 'closed' when there was no adequate resolution. Total lack of respect for a loyal customer. Very ungracious. No reply from the Director whom I contacted as a last resort. Duplicate order sent to me in error and all I wanted was a refund including postage. I suppose a lost customer is unimportant.

Amazing products. Visited while on holiday once and it's a great place, now ordering online. Try their Hoisin with garlic, it's the best I've ever had!

Have received my very first order and absolutely amazed how well it was packed have tried some of the products that I have ordered and found to be excellent so have ordered more. If I could give more than 5 stars I would so a big thank you to you all at the garlic farm.

My second online order with this company. The first order would have been five star, so this is five star+

The quality is great and the goods arrive very well packed and promptly and safely delivered (by DPD).

This time was even better than my first experience, as this time the garlic butter was wrapped in a ice pack so that it arrived fridge fresh (whereas the first time it was a little warm - though not to the point of going runny).

Will definitely order again.