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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality and craftsmanship, often highlighting the premium look and feel of the jewelry. Many people are impressed with the designs, noting that the pieces are beautiful, durable, and maintain their appearance even with regular wear. However, some people experienced issues with their orders, including delays in processing and delivery, or packages not arriving as expected. A few customers also reported receiving unfinished or defective items, and some mentioned difficulties with customer service regarding these issues or with obtaining refunds.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers generally express satisfaction with the quality of products, often highlighting the craftsmanship,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the quick shipping and delivery of... See more

Delivery service

Users describe ambiguous interactions with delivery service. While many customers praise fast shipping, with... See more

Customer service

Consumers find customer service to be ambiguous. Many customers praise the support team for being phenomenal,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering from Gasper Jewelry was super easy and smooth from start to finish. The delivery was fast — everything arrived right on time and well packaged. The quality blew me away — from the 8mm Cuban l... See more

Company replied

Rated 5 out of 5 stars

Very nice products. As an amateur who dabbles in jewelry, I was able to easily snap off the dangling Gasper medallions that NO ONE wants on their wrist. Not sure why it's necessary. Is there another... See more

Rated 5 out of 5 stars

One of the best jewelry brands I have ever shopped at. I got my boyfriend three rings for Christmas and got a complimentary travel jewelry case as well and he is obsessed with them. The whole process... See more


Company details

  1. #248 of 284 best companies in Fashion accessories shop

Written by the company

We're flipping the script on jewelry norms. Expect top-notch quality that outperforms and outlasts, designs that make a statement, and prices that leave our competitors in the dust. We're here to empower and impress, no fluff, no overpricing - just pure, standout style.


Contact info

4.0

Great

TrustScore 4 out of 5

938 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Surprises how good everything was

Don’t underestimate them. Everything was good from start. Then I got my bracelet (the creation of Adam one) but sadly I ordered the smaller one, and it didn’t fit me. I tried opening and closing it the whole time until I broke it. Nothing to do with the quality, the quality was outstanding and the level of detail on the hands is amazing. I texted the team for a hope to get some help seeking options for a replacement. they answered quickly, helped me and offered me to replace my broken one and this time with the right size. I’m surprised of how much they care about their clients, I’ll definitely keep buying their products. Good quality and a great brand.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I am very particular about jewelry

I am very particular about jewelry, which is why I rarely wear any and would normally never buy it online. When I saw the necklace featuring tanzanite, my favorite stone, I decided to take a chance. It turned out to be perfect. Now I check your website every day to see if there is anything new. Keep up the great work.

19 February 2026
Unprompted review
Rated 4 out of 5 stars

After placing my order

After placing my order, I was informed that several items were sold out. The customer care team was responsive and supportive, offering clear guidance on suitable replacements. Response times can take a couple of days between messages, but the communication is helpful and solution-oriented.

I am currently awaiting feedback regarding the return of a few items that did not fit. I will update accordingly. 😊

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I like Gasper

I like Gasper, they had great customer service and suggestions. I like the fact that there metal doesn’t cause an allergic reaction. Both rings I bought are excellent. I bought a ring finger and a pinky finger. Ring finger fits perfectly and the pinky finger is too large, that’s my fault I didn’t know what size to get!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Bracelet Hits & Great Customer Service

I really appreciated the customer service I received from Gasper.co. I ordered the Waterdrop Cuff and really was happy with it. The only issue I think I had was wearing it 24/7 caused a little more wear/tear then I had hoped after 4 weeks. After mentioning this on a review Jazmin reached out to me and offered to replace the item. I was not expecting this. I've had the new one for a couple weeks not and am just more mindful when I wear it and I think as long as I don't wear it 24/7 the longevity on the bracelet will last much longer. I was definitely impress with how they handled this cause I really like the bracelet and every time I wear it I get compliments. Thanks again for going above and beyond. This will be the first place I look when needing new jewelry.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Same quality than the jewelry in Ross…

Same quality than the jewelry in Ross store and then if you don’t have the original package they refused to give you the refund

21 February 2026
Unprompted review
Gasper.co logo

Reply from Gasper.co

Hi Raudel,

We are sorry to hear that you were not satisfied with the quality of your jewelry and that you had a frustrating experience with the return process.

Regarding the packaging, requiring the original box and materials is standard practice for us as noted in our return policy. Since the packaging is considered part of the product, we need it to be intact so we can eventually place the item back on our shelves for other customers.

We are always looking for ways to improve our products and our service, so we truly appreciate you sharing your thoughts with us. We hope you might give us another look in the future.

Gasper.co Team

Rated 5 out of 5 stars

Outstanding customer service

Bought a ring for my boyfriend as a Christmas present, which unfortunately didn't fit. Even though the returns window had already passed, Daphne on customer service team was quick to help me out and secure an exchange for a different ring. I was met with patience and compassion throughout the correspondence even when I was slow to reply. It was by far the nicest and most helpful customer service I have experienced!

10/10 recommend - we will be coming back in the future!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Exchanged

Bought a couple of Gasper rings which looked nice. Unfortunately, the chains were too small. Followed their exchange procedures. After a couple of weeks I was wearing my new chains. Everything went really smooth.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

My order arrived in a timely manner and…

My order arrived in a timely manner and everything looked as advertised. I can't speak to durability yet but they look to be solid pieces that will hold up. I had a little issue with a discount code at the checkout and customer service was great, got back to me promptly, and resolved my issue quickly. In today's day and age, that's something rare. I will definitely purchase from Gasper again.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Tanzanite Chip Necklace

I ordered the tanzanite chip necklace with 3” extenders. I was blown away by the expediency of my order from placing my order to receiving it. Well packaged and exactly as pictured. It looks great, fits well and makes a classy statement. Strongly encourage anyone considering ordering to do so. They come through with flying colours.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Package arrived quickly

Package arrived quickly. The product itself is wonderful. I ordered a Creation of Adam bracelet for my partner and I. We put them through the pool, shower, and sauna tests and they haven’t changed color or been damaged in anyway. That was important for me when searching for a company with legit metal products, as my skin is very sensitive. This was an excellent Valentine’s Day gift for us.

14 February 2026
Unprompted review
Rated 3 out of 5 stars

The style is very nice

The style is very nice, however the color of the gold is quite off! Not authentic looking at all.
It’s a novelty piece of jewelry. I wouldn’t be buying anything else. Sorry just my opinion.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

2mm Snake chain

Pretty happy woth the necklace. Just stated wearing jewelry again so ita a comfortable fit nothing too flashy and looks good with anything i wear. I rarely take it off

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I love my necklace

I love my necklace...it is the same size as photo, and the shipping was amazing...I ordered and had it in my hand within 3 days. Just awesome.
It is a beautiful piece, and I've had so many comments on it.......People notice quality.
I'd highly recommend Gasper.co.....

9 February 2026
Unprompted review

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