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Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the quality and craftsmanship of the jewelry, noting that pieces look and feel premium, are well-made, and often exceed expectations. Many appreciate the durability, mentioning that items withstand daily wear without tarnishing or damage, making them suitable for sensitive skin. The ordering process is frequently described as easy and smooth, with many people receiving their products quickly and well-packaged. However, some customers also noted issues with delivery times, experiencing significant delays or unexpected additional charges. A few other people also felt that customer service was unresponsive or unhelpful when problems arose, such as missing items or unfinished products. Additionally, some reviewers found the product packaging difficult to remove, or felt the actual jewelry did not live up to its online appearance.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers generally express satisfaction with the quality of products, often highlighting the craftsmanship,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the quick shipping and delivery of... See more

Delivery service

Users describe ambiguous interactions with delivery service. While many customers praise fast shipping, with... See more

Customer service

Consumers find customer service to be ambiguous. Many customers praise the support team for being phenomenal,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering from Gasper Jewelry was super easy and smooth from start to finish. The delivery was fast — everything arrived right on time and well packaged. The quality blew me away — from the 8mm Cuban l... See more

Company replied

Rated 5 out of 5 stars

Very nice products. As an amateur who dabbles in jewelry, I was able to easily snap off the dangling Gasper medallions that NO ONE wants on their wrist. Not sure why it's necessary. Is there another... See more

Rated 5 out of 5 stars

One of the best jewelry brands I have ever shopped at. I got my boyfriend three rings for Christmas and got a complimentary travel jewelry case as well and he is obsessed with them. The whole process... See more


Company details

  1. #247 of 282 best companies in Fashion accessories shop

Written by the company

We're flipping the script on jewelry norms. Expect top-notch quality that outperforms and outlasts, designs that make a statement, and prices that leave our competitors in the dust. We're here to empower and impress, no fluff, no overpricing - just pure, standout style.


Contact info

4.0

Great

TrustScore 4 out of 5

938 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer support

Super kind, super nice, helped me with everything, super great customer service support with open honesty, thank you for your help!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a 50cm necklace which I…

Purchased a 50cm necklace which I believe laid very nicely. The pendant can be taken off as well if you’d rather dress it down and just do the chain. I bought this as a gift so the pendant felt risky. Knowing the pendant could come off was a nice addition but I worried for nothing because he loved it. Classic and masculine a subtle and stylized look.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Beware!

Company is asking for a review, and I have not received the item ordered. So, minus stars, they have my money, I have nothing from them.

3 February 2026
Unprompted review
Gasper.co logo

Reply from Gasper.co

Hi Beverly,

Thank you for your feedback, and we are truly sorry for the confusion and frustration. Our system automatically sends out review requests based on the tracking status, which shows that your order was successfully delivered on January 31st.

If the package hasn't made its way to your hands yet, please contact our support team right away. We take these matters very seriously and will work with you to investigate the delivery or arrange a solution to make sure you get your items.

We are here to help and want to make this right for you as quickly as possible!

Gasper.co Team

Rated 1 out of 5 stars

I received a defective piece of…

I received a defective piece of jewelry. Received one email back after following the defective return process. I have written two more times asking status and have been ignored.

26 January 2026
Unprompted review
Gasper.co logo

Reply from Gasper.co

Hi Brian,

Thank you for reaching out, and we are sorry for any concern regarding the status of your replacement.

We pride ourselves on our communication and have checked our records, which show that we have responded to each of your emails within 48 hours. We apologize if these messages didn't reach your main inbox—it may be worth checking your spam or junk folder just in case!

The good news is that we have already sorted out a replacement for your defective piece. You will be receiving an email with all the tracking and shipment information later today.

Thank you for your patience, and we look forward to getting your new jewelry to you!

Gasper.co Team

Rated 2 out of 5 stars

From someone who where’s real jewelry

From someone who where’s real jewelry. Thought that maybe, these would be a nice alternative to mix and match on a regular basis so that I could preserve my staple pieces. Unfortunately to me… the pictures look way better than real life. The look and feel of it just doesn’t meet my expectations. I just gave it to my dogs to wear. They are durable, I’ll give it that.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Company

Do yourself a favor and purchase from another company. I ordered an XL Curb Ring. They sent me the wrong ring. I reached out to customer support and they said they would send the correct ring. When I received the second package, it was the same incorrect ring they sent the first time. I again reached out to customer support and they assured me they would get me the correct ring. After hearing nothing for several days, I followed up. Again, they assured me they would send the correct ring. After hearing nothing for a week, I again followed up. A different agent responded this time. She apparently was incapable of reading the email correspondence between myself and the other agent. She simply attached a link to the second incorrect order and stated that the ring had been delivered. I responded that she was incorrect, and explained everything. No response. I finally just disputed the charges with my credit company. This company is terrible. Purchase at your own risk!

12 January 2026
Unprompted review
Gasper.co logo

Reply from Gasper.co

Hi Nicholas,

We are incredibly sorry for the frustration and the back-and-forth you’ve experienced. This is certainly not the level of service we strive for, and we completely understand why you’re disappointed.

We want to clarify that we encountered a specific inventory issue with one of our products in the warehouse, which resulted in the wrong item being sent out twice. We have since identified and fixed this error to ensure it doesn't happen again.

Our team has been reaching out to resolve this with you; we sent an email on February 3rd explaining the situation in detail and offering a solution to make things right. Please check your inbox (and your spam folder, just in case) so we can finalize this for you.

We truly apologize for the lapse in communication and the inconvenience this caused. We value your business and hope to have the chance to restore your confidence in us.

Gasper.co Team

Rated 1 out of 5 stars

The package was so tight on the…

The package was so tight on the necklace that I couldn’t open the packaging so I used my toe nail clippers cutting through the necklace.
I simply threw the necklace in the garbage

21 January 2026
Unprompted review
Gasper.co logo

Reply from Gasper.co

Hi Steven,

Thank you for sharing your experience, and we are very sorry to hear about the trouble you had with the packaging.

We use extra-secure packaging to ensure our jewelry stays intact and protected in case of a rough shipping process, but we are truly sorry that it was so difficult to open in this instance. It is disappointing to hear that the necklace was accidentally damaged as a result.

Even though the item was discarded, we would love to hear from you directly. Please reach out to us via email or social media so we can see how to best assist you and make this right.

Gasper.co Team

Rated 5 out of 5 stars

Stellar product

Stellar product. Second gemstone purchase from this company (first was Aventurine), and once again, outstanding quality. Highly recommended. Salute.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Very good quality

I really like their rings, they have great quality. Unfortunatly my package got lost in shipping but thanks to the support, it was delivered to me. Thanks again! Overall I'm pleased with my order :)

13 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the Adam cuff/bracelet and I…

I ordered the Adam cuff/bracelet and I must say it is stunning. I wear it everyday. It's so nice in gold that I'm getting ready to buy the matching ring. Oh and the customer service has been great as well and was the prompt shipping. Bravo!

1 January 2026
Unprompted review
Rated 5 out of 5 stars

One of the best jewelry brands I have…

One of the best jewelry brands I have ever shopped at. I got my boyfriend three rings for Christmas and got a complimentary travel jewelry case as well and he is obsessed with them. The whole process was super straightforward - shipping was a little slow but that is completely out of their control but when I reached out they were still so accommodating and kind, very apologetic about the delay. Either way the quality of the actual pieces is spectacular. So glad I went with their stuff. Loved loved love and my bf loves his rings too 😁

1 December 2025
Unprompted review

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