The GelBottle Inc Reviews 

Georgia helped solve my problem right away! Im so happy I had her to help me with my issue!! Wish more people are like
Georgia in customer services❤️❤️❤️

The contact service with The Gelbottle inc are alway quick to respond and i have used the contact service many times. Im really impressed! It's really reassuring knowing that when ever i have questions or problems i have this service for help.

I recently also had an issue with a product and it was easily resolved with pictures and an explanation in one email. It was retectify immediately.

Extremely happy customer 😊

Faulty gel lamp ! i bought the gel bottle lamp and its faulty ,tried to contact the company to let them know and after exchanged a few emails saying this and that,of course they tried to avoid at all costs to not refund my money back and here is a ONE STAR for you!
I spent just under £500 in a few days..Of course , i never buy from them again. You have lost another customer.

Beth Pembridge, was extremely quick in sorting out a missing item from my order. Thank you so much x

Alessia Messina-Davis has been brilliant at dealing with a query I had. She was so efficient and kind.. It makes the customer journey so stress free. Honestly best customer service I've had in a long time. Thank you x

Beth was very helpful with my query today thank you. Gel bottle staff are always helpful and go beyond to help techs with any issues or orders. Thank you for being a superb brand with excellent customer service.

A really excellent company to purchase from! Excellent customer service (particularly Amy), communication and products. Delivery is fast and easy. I’m really happy with my experience and will continue to buy from them regularly.

The Gel Bottle products are amazing. Such a great formula/consistency and amazing long lasting results for your clients.

Then The Gel Bottle Ireland customer service are brilliant. Have helped me plenty of times with queries or questions I have before placing an order. Or I had an issue with my last order and it was resolved instantly, which is rare these days. Much appreciated to Breda and her team for going above and beyond as always.

Highly recommend and very professional to deal with.

Customer service with Jess was excellent! She provided me with loads of information on courses and what to look for, and was very helpful when I needed advised on what courses were accredited.

The gel bottle is amazing. I’ve had a couple of issues and the customer service (amy) has been fantastic in sorting them out and replacing the items. I’m extremely happy with the nails I’m doing by using this product. Recommend to nail techs

Having used The gel bottle for 4-5 years I’ve been nothing but pleased, however 3 items were not what I expected so I emailed and instantly I had a human reply, and this human was lovely. Fully understood my issues and rectified them straight away with with genuine concern and politeness. It’s hard to get good genuine customer service but The Gel bottle have nailed it literally!!! Well done for employing kind staff.

Shout out to Beth Pembridge who was so helpful and polite whilst assisting me on an order query.
She was lovely and pleasant to speak to💕

Thank you so much Beth Penbridge for sorting out my order so helpful and very quick, well done the gel bottle

I love their products but the customer service chat needs some work.

I had submit my certificates (incorrectly on my part) and had awaited approval/rejection which never came. I then reached our via live chat to which they said it had been rejected, despite no email and the website still said awaiting approval.
I then resent the correct certificates to which it has been 6 hours and still no update, to which I hopped into the live chat to see if they have been rejected or they haven't been seen to yet. I was position 2 in the queue and after waiting 15 minutes the chat refreshed and I had been booted off.
I then resubmit into the chat only to be postion 5. It took 30 minutes to go from position 5 to position 1 to which I was in for another 30 minutes.
I then was booted off again.
After opening up another chat, it says they are currently unavailable despite it being in their hours.
I really love TGB products and I will be purchasing if I get approved but the wait times for the live chat is ridiculous.

-EDIT. I gave up and tried again 2 hours later which I got into a chat right away.
Amy beer did her best to help me out to which I have had all of my issues resolved.
I'm unsure as to why their chat was unavailable and I was not informed despite being in the queue for an hour but I'm glad it was fixed.

Absolutely brilliant had a fault brush and immediate response and sent out right away!!

I had an issue with a t-shirt that I had purchased.
I contacted the company straight away. Amy Beer from customer services replied very quickly & resolved this issue by replacing the t-shirt. Amy kept in contact each step of the way. Great customer service.....thank you Sarah 🤍

I had an issue with my lamp not working within the warranty thankfully Caroline got back to me very quickly and sorted this issue out by ordering a replacement for me which takes away the stress of not having a lamp and being booked up with nails especially as the lamp is quite expensive and not so easily replaceable.

Only thing I would say is maybe the warranty should be a bit longer as this seems to be a thing with lamps after reading previous reviews and can be a bit of a worry especially if this happens out of warranty, but other than that customer service was great.

Sadly I had an issue with my gel lamp. I now only work two days a week, due to having a very young family, so my lamp isn’t used a massive amount.
TGB, as always resolved my issue so efficiently and have arranged to replace my lamp asap.
Caroline, Thankyou so much for your help.
TGB customer service is always 10/10!!

I had a problem with a product I ordered. I emailed and was responded to very quickly with further instructions (which I sent), Kirsty Hollick replied instantly and sorted out the problem! Great customer service and so professional. I’m so pleased TGB is the brand I choose to work with knowing any issues will be delt with promptly and professionally!